Program Coordinator II Adams Center

Profile

Campus-Only Recruitment

Only current UM Employees* are eligible.

*Open to all employee types including Temporary Staff and Student Employees.

The

Adams Center

invites applications for a

Program Coordinator II

. This position assists the Director of Ticketing and Assistant Ticket Office Manager with the overall operation of ticketing functions for events hosted by the Adams Center and Washington-Grizzly Stadium, including University of Montana Intercollegiate Athletics sports, touring concerts, other UM live entertainment and special events. The ticket office sells 280,000 tickets annually with sales in excess of $10 million. The person assigned to this position must have exceptional customer service skills both in person and when communicating by phone or email. The person assigned to this position is responsible for the supervision of part-time employees and student workers and provides training support for other ticket office team members.

The person assigned to this position provides policies & procedures education and Paciolan software training to internal personnel, including newly hired employees and student workers as well as external stakeholders in Intercollegiate Athletics. This individual will have a high level of public interaction, educating ticket buyers on managing their online accounts, ticket transfers, mobile ticket delivery, mobile entry, and other system enhancements. This position requires management of several ongoing special projects that need consistent, detailed attention without a great deal of oversight.

This position provides overall direction for ticketing services for assigned sports and events and manages all related activities including, but not limited to:

Creating event builds in the Paciolan ticketing system;

Overseeing season and single game ticket sales;

Managing season subscriber lists;

Reconciling high volume sales and cash receipts;

Providing exemplary customer service to public & student ticket buyers, season ticket holders, event promoters and clients, and other campus units;

Serving as a liaison with Intercollegiate Athletics marketing, premium sales, operations and sports information departments;

Maintaining accurate marketing and ticketing information on the Internet point-of-sale platform and oversight of budget and sales revenue for assigned events;

Developing a group sales program for concerts and family shows and actively prospect for, and sell group tickets to community constituencies;

Managing all aspects of ticket sales for off-site Intercollegiate Athletic events such as soccer and softball and may provide management-level night-of-show support for other Adams Center events.

This position requires incumbent to develop working knowledge of the following skills, post-training:

Ability to serve as a liaison to University of Montana Intercollegiate Athletics and the Grizzly Scholarship Association in regard to ticketing issues and customer relations

Basic knowledge of NCAA and Big Sky Conference rules and regulations regarding athletic events

Schedule, train, and supervise student employees

Ability to upsell tickets to events and games

Ability to manage a group sales program for concerts and special events

Ability to monitor ticket sales to manage ticket inventory under the guidance of the Director of Ticketing

Ability to build events in the Paciolan ticketing system (date / time / venue / sales date / ledgers / web parameters, etc.)

Perform other duties as assigned

Required Skills

Skill in developing rapport and maintaining good working relationships

Ability to problem solve and make decisions

Effective written and verbal communication skills

Ability to work with diverse populations

Ability to work nights and weekends as necessary

Ability to multi-task with frequent interruptions

Skill in the use of personal computer/software (Excel, Word, Access, PowerPoint)

Ability to provide quality service in all aspects of customer relations (in person, phone, mail, social media)

Excellent attention to detail, accuracy and timeliness

Supervisory skills with the ability to oversee a part-time and student-based work force

Cash handling/balancing/reconciliation expertise

Knowledge of box office practices and procedures and the ability to exercise sound judgment and decision making in interpreting and applying departmental policies and procedures

An understanding of season ticket sales and renewals

Ability to manage the ticket office and staff for various assigned events

Ability to interact with a diverse clientele base and adjust appropriately to a variety of needs

Ability to serve the GrizTix customer base daily through personal interaction, phone, mail, email and social networking, resolving any ticketing or customer issues

Knowledge of basic accounting practices, specific to a ticket office setting

Knowledge of sales techniques and best practices

Minimum Required Experience

Minimum of two (2) years ticket office experience

Preferred Qualifications

Two (2) years of post-secondary education with two (2) years of ticket operations experience or an equivalent combination of education and experience

Professional experience in a University setting with familiarity of athletics operations

Experience with Paciolan ticketing software (Pac7, SB Client, Salesforce, CRM, PacMail, eQuery Reporting, etc.)

Sales and/or marketing experience

Demonstrated understanding of common fiscal duties

About the Adams Center

and UM

Poised at the base of Mount Sentinel on the beautiful University of Montana campus, the Adams Center is a proud Missoula icon, providing diverse entertainment in the mountains of Western Montana since the 1950s. The Adams Center is now a hub for entertainment in Western Montana, from Grizzly Athletics and University of Montana events to meetings, conferences, trade shows, live theater and concerts. The Adams Center’s mission is “To be Western Montana’s gateway to quality entertainment in a first class facility.”

The University of Montana is a flagship, research institution with over 9,000 students. It is located in Missoula, a culturally vibrant community of about 72,000, surrounded by mountain grandeur which was recently ranked in the “ top 20 best college towns with a population of less than 250,000

” by the American Institute for Economic Research and ranked 9th in Outside Magazine’s “ The 16 Greatest Places to Live in America” in 2014

. Many national publications recognize Missoula for its high quality of life

. Abundant recreational opportunities in surrounding state and national forests and nearby Glacier National Park and Yellowstone National Park complement a thriving intellectual atmosphere. The University of Montana offers eligible employees a generous benefits package that positively separates UM from other local employers and offers many programs and policies to support work-life balance for its employees.

The University of Montana is an Affirmative Action/Equal Opportunity employer and has a strong institutional commitment to the principle of diversity in all areas. In that spirit, we are particularly interested in receiving applications from a broad spectrum of qualified people who would assist the University in demonstrating its five priorities for action

: Place student success at the center of all we do; drive excellence and innovation in teaching, learning, and research; embody the principle of “mission first, people always; partner with place; and proudly tell the UM story.

To learn more about the University of Montana, Missoula, and the State of Montana, please visit the links below.

University of Montana

Video: UM Lifestyles

University Highlights

Position Details

Position Title:

Program Coordinator II

Position Number:

029530

Department:

Adams Center

Work Schedule:

Full-time, 1.0 FTE (40 Hours a week), Monday through Friday 8:00 am to 5:00 pm, 12 months/year, some variation based on event schedules.

Salary:

$16.25/hr

For questions and details regarding the staff compensation plan

, email the

Compensation Department

Union Affiliation:

FOCUS-MFPE

Probationary Period:

Six months minimum

Benefits Include

Insurance package, mandatory retirement plan, partial tuition waiver, and wellness program.

Criminal Background Investigation is required prior to the Offer of Employment In accordance with University regulations, finalists for this position will be subject to criminal background investigations. ADA/EOE/AA/Veteran's Preference

Reasonable accommodations are provided in the hiring process for persons with disabilities. For example, this material is available in alternative format upon request. As an Equal Opportunity/Affirmative Action employer, we encourage applications from minorities, veterans, and women. Qualified candidates may request veterans’ or disabilities preference in accordance with state law. References:

References not listed on the application materials may be contacted; notice may be provided to the applicant. Testing:

Individual hiring departments at UM may elect to administer pre-employment tests, which are relevant to essential job functions. Employment Eligibility:

All New Employees must be eligible and show employment eligibility verification by the first date of employment at UM, as legally required (e.g., Form I-9).

Company info

The University of Montana
Website : https://www.umt.edu