PEAK Technical Instructor

Profile

PEAK Technical Instructor

at Pure Storage

Lehi, UT

BE PART OF BUILDING THE FUTURE.

What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse?

The answer is data, -- all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data advantage by partnering with Pure Storage. Pure’s vision is to redefine the storage experience and empower innovators by simplifying how people consume and interact with data.

With 9,000 customers including 50% of the Fortune 500, we’ve only scratched the surface of our ambitions

Pure is blazing trails and setting records:

For eight straight years, Gartner has named Pure

a leader in the Magic Quadrant

Our customer-first culture and unwavering commitment to innovation have earned us a certified

Net Promoter Score in the top 1% of B2B companies globally

Industry analysts and press

applaud Pure’s leadership

across these dimensions

And, our 4,000 employees are emboldened to make Pure a faster, stronger, smarter company as we go

If you, like us, say “bring it on” to exciting challenges that change the world, we have endless opportunities where you can make your mark.

SHOULD YOU ACCEPT THIS CHALLENGE...

We're looking for a Technical Instructor who is customer-obsessed and driven to innovate as we build and transform how we educate and develop employees, customers, and partners. The right candidate is creative, not afraid to roll-up sleeves, and has a demonstrated drive to solve real customer problems and revolutionize the way people build skills and capabilities. This individual will need to have superb presentation and facilitation skills, highly organized, and have what it takes to challenge status-quo. With this career opportunity, you will leverage your skills and experiences in learning and development to help deliver education solutions that yield incredible results. This individual contributor role will report into the Performance, Education & Knowledge Team as part of the global Customer Experience organization comprising Technical Services and Professional Services. Some key responsibilities include:

Deliver technical training to employees, partners, and customers in North America to provide them with skills and tools designed to get them further and faster with Pure technology

Bring a creative approach to learning and teaching

Learn new subjects and technologies with minimum supervision at a rapid pace

Teach a variety of classes and events including in-person and virtual instructor-led

Assist in development and updates of technical courseware

Collaborate with content creators across the company to identify the best content possible to accelerate the success of the audience

Leverage deep knowledge of storage and networks, while also exercising ability to stay current with rapidly evolving enhancements in the product, go to market strategy, and industry activities

Partner with divisional stakeholders and L&D team members in a consultative manner to continuously align learning solutions with development needs

Prepares pragmatic and cost effective recommendations taking into consideration who (target audience), how (classroom/eLearning), when (business critical) and where (required travel) education is delivered

Demonstrates a basic understanding and use of instructional design process methodology, including analysis of the audience, job tasks, design documents, storyboards, assessment strategy and learning activities

Collaborates with other L&D team members and vendors closely to develop and deliver solutions

Collects, analyzes, and action feedback to facilitate continuous improvement

Monitors and reports the effectiveness of education and solutions

Effectively communicates with team members, business partners, and key stakeholders on any learning initiative and recommendation

WHAT YOU’LL NEED TO BRING TO THIS ROLE...

BS degree or equivalent practical experience

Minimum 5 years experience of technical training and/or content development experience in a storage and/or networking topics

Ability to successfully train non-English speaking participants with the help of a translator as needed

Proficiency with Linux OS and CLI

Knowledge of hardware and hardware configuration

Technical understanding of foundational technologies like fibre channel, iSCSI, networking etc.

Experience or working knowledge of technologies such operating systems (Solaris, Linux, Windows, VMware), LANs & WANs, and storage area networks is a strong plus

Knowledge of SSD and Flash SAN/NAS storage is a strong plus

Expert presentation and facilitation skills including white-boarding and utilizing various facilitation techniques to engage learners

Experience with delivering webinars and virtual instructor-led trainings

Content development skills

Experience architecting lab scenarios

Previous experience working in a technical support and/or customer support organization is a strong plus

Ability to work independently, but also able to collaborate with others with a positive attitude

Excellent verbal and written communication skills

Entrepreneurial attitude and desire to try new methods, tools, and processes to improve learning experiences

Significant experience working where customer satisfaction is paramount in a service delivery care environment

Must be willing and able to work in an open office, team environment

Spanish speaking preferred

50%-75% travel required

BE YOU—CORPORATE CLONES NEED NOT APPLY.

Pure is where you ask big questions, think differently, and make an impact. This is not just a job, but a place where you have a voice and can accelerate your career. We value unique thoughts and celebrate individuality, and with ample opportunity to learn, develop yourself, and expand into different roles, joining Pure is an investment in your career journey.

Through our Pure Equality program, which supports a flourishing field of employee resource groups, we nourish the personal and professional lives of our team members. And our Pure Good Foundation gives back to local and global communities through volunteering and grants.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events.

PURE IS COMMITTED TO EQUALITY.

Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire. If you need assistance or an accommodation due to a disability, you may contact us at

TA-Ops@purestorage.com

APPLICANT & CANDIDATE PERSONAL INFORMATION PRIVACY NOTICE.

If you're wondering how or why Pure collects or uses information you provide, we invite you to check out our

Applicant & Candidate Personal Information Protection Notice

BE YOU—CORPORATE CLONES NEED NOT APPLY.

Pure is where you ask big questions, think differently, and make an impact. This is not just a job, but a place where you have a voice and can accelerate your career. We value unique thoughts and celebrate individuality, and with ample opportunity to learn, develop yourself, and expand into different roles, joining Pure is an investment in your career journey.

Through our Pure Equality program, which supports a flourishing field of employee resource groups, we nourish the personal and professional lives of our team members. And our Pure Good Foundation gives back to local and global communities through volunteering and grants.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events.

PURE IS COMMITTED TO EQUALITY.

Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting about 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.

Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

If you need assistance or an accommodation due to a disability, you may contact us at

TA-Ops@purestorage.com

APPLICANT & CANDIDATE PERSONAL INFORMATION PRIVACY NOTICE.

If you're wondering how or why Pure collects or uses information you provide, we invite you to check out our

Applicant & Candidate Personal Information Protection Notice

DEEMED EXPORT LICENSE NOTICE.

Some positions may require a deemed export license for compliance with applicable laws and regulations. Please note: Pure does not currently sponsor deemed export license applications so we are unable to proceed with applicants requiring stated sponsorship.

PURE’S COMPLIANCE WITH THE U.S. GOVERNMENT COVID-19 MANDATE

In accordance with Pure’s policies, current and anticipated federal regulations, and our ongoing commitment to prioritizing the health and well-being of our employees, partners, and customers, and the community at large, where permitted by law, all Pure employees and contractors working in the United States are expected to be fully vaccinated against COVID-19 prior to your start date.

Should you require an exemption for medical or religious reasons, you must initiate Pure’s exemption request process which will determine if an exemption can be granted in accordance with applicable local, state, and/or federal law.

Company info

Pure Storage
Website : http://www.purestorage.com