Assistant Director of Partner Success

Profile

Current UC employees must apply internally via SuccessFactors > http://bit.ly/UCEMPL

 

Founded in 1819, the University of Cincinnati embarks upon its third century - building on the past and defining the future by leading urban, public universities into a new era of innovation and impact through its strategic direction, Next Lives Here. Underscoring the power of creativity, ingenuity, invention and inclusion, what's Next will accelerate our unrivaled momentum, evidenced by eight straight years of record enrollment and rankings that include placement among America's top 100 public universities by U.S. News & World Report. Home to a diverse student body of nearly 47,000 and more than 4,200 distinguished faculty, the university combines its Research 1 (Very High Research Activity) Carnegie Classification with a physical setting that The New York Times recently acclaimed as the most ambitious campus design program in the country.

 

JOB OVERVIEW

Deep and lasting partnerships between the university and business/industry, government agencies/institutes, non-profit and community organizations, as well as other strategic external entities that result in significant investment via student hires, co-marketing, as well as sponsored investments in projects and/or research, requires careful attention and guidance to manage expectations, facilitate experiences, and drive results. Insightful matchmaking, progress tracking, story capturing, best practices research, and co-creation are essential aspects of such partnerships. Providing a single point of contact for the primary interface for a portfolio of strategic partner organizations with UC, including educational, administrative, and research units, is essential to create and grow these lasting partnerships. The Assistant Director of Partner Success role serves as the primary interface for an assigned portfolio of strategic external partner organizations on behalf of the University of Cincinnati, continuously connecting these clients with UC programs and initiatives—as well as other partners—that  helps solve their business needs and fulfill their interests.

ESSENTIAL FUNCTIONS

*Serve as the University of Cincinnati's focal for an assigned portfolio of strategic partners. *Create and implement client account plans to forge strong, value added relationships through achievement of identified partner business objectives. *Drive collaboration, engagement, and accountability to align solutions for client needs that are achieved on schedule, on budget, and meet/exceed expectations. *Create and enhance repeatable engagement processes to deliver desired client's solutions and outcomes. *Proactively measures client satisfaction. Resolve any issues or potential process breakdowns and then leverage to preserve resources and create products and/or services that can be re-purposed as future solutions. *Collaborate on designing and implementing client focused policies and procedures that ensure that the university has an effective framework for maintaining and growing relationships with strategic partners so that they will recognize UC as an undeniable partner of choice. *Capture data and partner engagement to effectively allow the marketing and communications team to ‘tell the story' of transformational outcomes related to working with UC and the Cincinnati Innovation District. Help design and populate systems for progress metrics collection and reporting. Provide reports as requested. *Engage outreach with colleges and departments to develop and cultivate key relationships with researchers, faculty, academic leadership, administrative and research units, student employment units, and other student talent gatekeepers, to increase participation in partnership opportunities. *Assist leadership in development of internal programs to increase visibility and opportunities for industry/business engagement by faculty and staff. *Advise leadership on issues, opportunities and best practices associated with partnership relationship management and make recommendations for improvements. *Assist with inquiries and/or recruitment of assigned prospective partners by answering questions on university capabilities, providing tours, making presentations, making referrals, and obtaining signed partnership agreements, LOIs, and leases. *Direct and implement special projects and/or perform related duties as assigned. *Perform related duties based on departmental need. This job description can be changed at any time.

REQUIRED EDUCATION

Bachelor's Degree.

REQUIRED EXPERIENCE

3 years of related professional work experience.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

*Office environment/no specific unusual physical or environmental demands.

The University of Cincinnati, as a multi-national and culturally diverse university, is committed to providing an inclusive, equitable and diverse place of learning and employment. As part of a complete job application you will be asked to include a Contribution to Diversity and Inclusion statement.

 

As a UC employee, and an employee of an Ohio public institution, if hired you will not contribute to the federal Social Security system, other than contributions to Medicare. Instead, UC employees have the option to contribute to a state retirement plan (OPERS, STRS) or an alternative retirement plan (ARP).

 

The University of Cincinnati is an Affirmative Action / Equal Opportunity Employer / Minority / Female / Disability / Veteran.

 

REQ: 70182 

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Company info

The University of Cincinnati
Website : http://www.uc.edu