Student Services Professional

Profile

Work type:

Full Time Administrative

Location:

Kokomo, IN

Categories:

Student Affairs/Student Services

General Description of Position:

Provides support for students as they navigate the college system after applying to the College through a student’s first several weeks of their first semester. Emphasis will be placed on guiding new applicants through their enrollment steps from the point of being admitted to the College, to course registration for their first semester, and through the first weeks of class to increase their level of success in the first semester. Assists students in identifying challenges, defining goals, and accessing campus and community resources that will foster student persistence. An SSP is proficient with processes related to Assessment, First Semester Advising, Registration, and Financial Aid Support/Business Support.

Major Responsibilities:

Conduct targeted outreach to newly admitted students to coach them through their next steps and help prepare them through the first weeks of classes

Manage case load in a manner that promotes retention, persistence, and student success through proactive interactions and interventions

Maintain and monitor case notes in electronic student record systems

Assessment related responsibilities: Answer questions and assist students with processes related to assessment questions and reviewing/applying assessment waivers, make appropriate referrals to resources such as study materials, the Tutoring Center, or the Academic Advising Center

First Semester Advising: Advising students, maintain current knowledge on degree programs, prerequisites, and other advising or course information necessary to provide accurate course scheduling

Registration related responsibilities: Counsel and assist students with online registration process ,

answer questions and assist students with Degree Tracker

Financial Aid related responsibilities: Answer general questions and/or make referrals to the Financial Office for inquiries and completion of items related to the application for financial aid (FAFSA), verification, loan program eligibility and requirements, standards of progress, state and federal awards, scholarships, work-study opportunities

Business Support related responsibilities: Answer inquiries related to Bookstore accounts, fund disbursements, Higher One, tuition and fees, payment options, accounts, collections, and bursar holds. Make appropriate referrals to the Business Office when necessary

Engage in behaviors that create an inclusive environment in which all people are valued, supported, and respected

Conduct all activities within the established guidelines of the Family Educational Rights and Privacy Act (FERPA)

Recruit on behalf of Ivy Tech, sharing and selling the benefits of the Community College in order to meet the goal of increasing the number of inquiries and applicants to the College along with the conversion of those inquiries and applicants to help move students through the enrollment process.

Manage, effectively track and recruit potential student groups with the use of a client relationship management (CRM) tool. Use the CRM to assess the effectiveness of various recruitment efforts and make adjustments based on intake and conversion numbers.

Responsible for keeping current with academic and student affairs program changes.

Minimum Qualifications:

Associate degree required

Preferred Qualifications:

Bachelor’s preferred

Strong communicator; exceptional interpersonal and oral/written communication skills, with a proven ability to positively interact with customers, students, staff, or faculty

Strong administrative and computer skills

Ability to take initiative and complete tasks

Ability to exercise independent judgment related to college policies

Flexibility to attend meetings or events after normal working hours

Prefers to work in a team

Other Requirements:

Selected candidate for employment will be subject to pre-employment background checks, including criminal history check, and any offer of employment will be contingent upon that outcome.

Official college transcripts required upon hiring.

Benefits:

https://www.ivytech.edu/hr/benefits/index.html

https://www.ivytech.edu/hr/ft-handbook.html

The College observes eight (8) Holidays. On these days, Benefits-eligible Administrative and Support staff and Administrative Faculty employees will be paid although the College is officially closed. These holidays are:

New Year's Day

Martin Luther King, Jr. Day

Memorial Day

Independence Day

Labor Day

Thanksgiving Day

Friday after Thanksgiving

Christmas Day

The College will observe an official closing of 4 standard work week days between the observed Christmas Day and New Year’s Day holidays. This is known as Winter Recess.

Vacation Time Accrual

Sick Time Accrual

Retirement Plan

Medical, Dental, and Vision Insurance

Hiring Range:

$36,000 - $40,000

Team Ivy Referral:

Special Instructions to Applicants:

Advertised:

17 May 2023

US Eastern Daylight Time

Applications close:

19 May 2023

US Eastern Daylight Time

Company info

Ivy Tech Community College of Indiana
Website : https://www.ivytech.edu