Student Services Specialist

Profile

Posting Details

Working Title

Student Services Specialist

Position Number

00229A

Department

REGISTRAR'S OFFICE

Location

Norfolk, VA

Type of Position

Classified

Type of Job

Full Time

EEO Category

C Technicians

Job Description

To provide outstanding enrollment-related service to students, faculty, and other administrative offices. To review applications and make initial decisions regarding students' eligibility for instate tuition. To interpret Virginia law and uphold policies. To provide information, service, and enrollment certification processing for students receiving VA educational benefits.

Type of Recruitment

Knowledge, skills and abilities

Exceptional customer service skills and a high level of attention to detail. High level of proficiency with typical office software, including word processing, spreadsheet, and database software. Effective time management and organizational skills, with the ability to multi-task in a fast-paced environment where high levels of accuracy are essential. Excellent oral and written communication skills, with the ability to explain complex policies and procedures to individuals from diverse backgrounds. Demonstrated ability to interpret complex policies and procedures and make decisions based on established criteria. Ability to exercise judgment where a specific situation may not be directly addressed by a rule, or the rule may be ambiguous.

Special licenses, registration or certification

None

Education or training

None

Level and type of experience

Considerable experience interpreting and explaining complex rules and/or regulations and policies to individuals from diverse backgrounds. Some experience multi-tasking in a fast-paced environment while maintaining high levels of accuracy.

Preferred knowledge, skills, abilities, education, experience, licensure, certification

Bachelor's degree. Working knowledge of student information system (e.g. Banner Student, PeopleSoft Campus Solutions or a similar program). Considerable progressively responsible experience providing customer service and administrative support for an enrollment services function in a college or university setting. Working knowledge of Virginia Domicile laws. Some experience with Domicile determinations and/or Veteran Affairs Educational Benefits Programs. Some experience working in a higher education environment and some familiarity with the admissions process.

Conditions of Employment

Given the nature of the positions in Student Engagement & Enrollment Services that provide support to student services and/or student-centered programs, the employee occupying this position may be required to work during a university closing as directed by his or her supervisor. These instances may include working from a remote location (i.e. telework, etc.).

This is an on-campus position and not eligible for remote work.
Annual Salary/Hourly Rate

Salary is commensurate with education and experience and begins at $ - 28,354

Job Requisition Number

S01823

Job Open To

General Public

Open Date

02/21/2022

Close Date

03/04/2022

Open Until Filled

No

Special Instructions Summary

None

Criminal Background Check

The final candidate is required to complete a criminal history check.

College Home Page

****

Department Home Page

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Equity Statement

It is the policy of **MEMBERS ONLY**SIGN UP NOW***. to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information. Minorities, women, veterans and individuals with disabilities are encouraged to apply.

Reasonable Accommodation Request

If you are an individual with a disability and require reasonable accommodation, please ****.

Pay Transparency Nondiscrimination Provision

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or consistent with contractor's legal duty to furnish information.

Supplemental Questions

Required fields are indicated with an asterisk (*). How would you describe your Customer Service philosophy?

(Open Ended Question)
Describe your experience interpreting, explaining, and applying policy.

(Open Ended Question)
Please describe your working knowledge of information systems and computer software to include Microsoft Office products.

(Open Ended Question)
Applicant Documents
Required Documents
Resume
Cover Letter/Letter of Application
Optional Documents
**MEMBERS ONLY**SIGN UP NOW***.

Company info

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