Director Student Success Operations

Profile

If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career.
Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.
Current WGU employees must submit their
internal application
before 3/2/2022 to be considered for the position.
Job Profile Summary:
The Director of Student Success Operations is an innovative and visionary business leader committed to excellence in employee and student success and is accountable and responsible for the foundational infrastructure that will facilitate and optimize the ability for the Student Success Community of Care and cross-functional stakeholders to serve students and employees at their best, one-by-one, in an environment that is a Great Place to Work. The Director has budgetary and direct line responsibility (~24 employees) and is a key leader of influence within the student success organization (1,900 employees), college faculty teams (2,500 employees) and stakeholders and collaborative partners throughout the university system.

The Director is responsible for managing resources, developing and implementing an operational plan, and ensuring that procedures are carried out effectively.
Essential Functions and Responsibilities:
List of significant responsibilities and essential duties that must be completed in order to achieve the objectives of the position
Fosters and implements a shared vision for the Student Success department aligned with the core mission and cultural beliefs of the university and inspires pursuit of that vision
Leads operational functions including, but not limited to, workplace excellence (GPTW), vendor management, initiative management, service level management, incident management, business continuity, financial oversight and administration
Develops, implements, and refines operations strategy, structure, and processes in collaboration with department, practice and college leaders
Works collaboratively with the practices, colleges and institutional support departments to define and align around service level agreements to improve student outcomes and experience, with an eye towards quality, cost and scalability
Collaborates with department, practice and college leadership to develop strategies for improving operational efficiencies and advancing student and employee success outcomes, maintaining a working knowledge of all phases of operations
Champions consistency within department administration functions to serve the student success organization and cross-functional colleagues according to service-level agreements
Develops and administers budgets and is an effective champion for the fiscal needs of the practice and colleges while maintaining P&L sustainability through innovation and creativity
Optimizes opportunities and fosters a culture of thought leadership to advance the WGU and Student Success brand, internally and externally
Uses data and data analytics to inform decision-making to support forecasting, portfolio management, and financial management.
Defines practice specific policies and plans and manages governance strategies and mechanisms for employee operations
Engages with peers, contributors, team members, other leaders and all members of the WGU enterprise openly, and transparently to build and inspire trust and establish collaborative relationships
Communicates organizational goals, directions, and potential impacts of decisions and policies clearly and concisely
Interviews, hires, trains, and develops the operations management team
Participates as a member of the university, academic and department leadership teams, including working groups as needed
Performs other related duties as assigned.
Knowledge, Skill and Abilities:
Commitment to WGU's student-centric mission
Commitment to WGU's employee-centric mission
Commitment to and record of success in expanding and enhancing opportunities to produce impact at scale
Proficiency in data-driven decision making
Proficiency in leading teams directly and by influence
Proficiency in disruptive innovation
Proficiency in developing leaders
Proficiency in the budgetary, workforce & financial management
Competencies:
Organizational Impact:
Develops and recommends plans to accomplish division or job area responsibilities that align with the department.
Performance affects department results. Work requires extensive knowledge of the University to recognize the impact of decisions.
Responsible for compiling data to produce a budget or a portion of a budget for a department or job area.
Problem Solving & Decision Making:
Responsible for making significant improvements to processes, programs, and systems to enhance the outcomes of the division or job area.
May create and direct policy decisions within scope of responsibility. Accountable for coordinating activities and maintaining relationships with external parties as needed.
Problems faced are numerous and undefined, and require detailed information gathering, analysis, and prior experience. Solutions to problems typically affect multiple departments.
Communication & Influence:
Represents the division or job area as the primary internal contact for operations.
Influences others to accept the division or job area's views, practices, concepts, and approaches. Interacts with equivalent level management concerning matters of significance to the University.
Conducts briefings with senior leadership to gain approval.
Leadership & Talent Management
Manages teams of managers and professionals. Responsible for creating workforce and staffing plans for area. Directly oversees hiring, firing, promotion, performance management, employee training, and other personnel decisions of significance within the division or job area.
May spend time as completing functional tasks, but primarily achieves goals through leading a team.
Job Qualifications:
Minimum Qualifications:
Typically requires a University Degree or equivalent.
10 years specific experience which generally includes a minimum of 5-7 years leading a team
Department Specific Minimum Qualifications:
Master's Degree or other advanced degree
10 of experience in operations management
Proven track record of implementing data-driven innovation & organizational change
7 of significant people leadership experience
Preferred Qualifications:
Work experience with competency-based education
Experience and/or demonstrated interest in underserved populations
Physical Requirements:
Travel may be expected at least monthly as the position networks toward innovation and thought leadership. Weekend and evening work may be required.
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
Disclaimer:
This Job Description has been designed to indicate the general nature, essential duties, and responsibilities of work performed by employees within this classification. It does not contain a comprehensive inventory of all duties, responsibilities, and qualifications that are required of the employee to do this job. Duties, responsibilities and activities may change at any time with or without notice. This Job Description does not constitute a contract of employment and the University may exercise its employment-at-will rights at any time.
Optional letter of introduction
We want every candidate to do their absolute best throughout their entire career search with
WGU
. Your resume will no doubt have amazing facts and details and we know it will be impossible to add every amazing accomplishment to your resume. We want to give you an opportunity to tell us about a few specific areas that are
germane
to ourDirector of Student Success Operations opening. To that end, we are encouraging every candidate to tell us about your experience and achievements in an organized letter
of
introduction. Here is what we are looking for:
Tell us about your expe
rience in leading andmanaging a team in an ambiguous environmentwhileachieving results
Tell us about your personal experience
in
leading and developing ateam. Tell us how you have been able to grow and developtalents and skillsin both people leaders andindividual contributors
A letter of introduction is not
required
; we simply offer this opportunity to interested candidates who want to better help us understand their achievements.
#LI-Remote
As an equal opportunity employer, WGU recognizes that our strength lies in our people. We are committed to diversity.
Category
Education Administrators, Postsecondary
Education
Bachelor's Degree
Experience
10 to 20 years
Job type
Full time
apply now
Please mention DiversityJobs.com
if asked how you found this job.

Company info

Sign Up Now - EducationCrossing.com