Student Services Generalist

Profile

Position Information
Position Title
Student Services Generalist
Campus
Cranford
Department
One Stop Operations
Full-time, Part-time, Adjunct
Full Time
Exempt or Non-Exempt
Exempt
Regular,Temporary, or Grant
Regular
General Description
The Student Services Generalist is the primary interface with students seeking entry into the College. The Generalist will be responsible to facilitate applications, placement testing, advising, Financial Aid, and registration through personal contact and follow through with the prospective student as she/he proceeds through the registration process.
Characteristics, Duties, and Responsibilities
Develops academic and individual action plans for students on caseload to guide students toward on-time graduation; implements student retention programs as needed.
Assists students through the complete admission process by providing application completion assistance, information regarding academic placement testing, academic advising as appropriate or handoff to student services specialist to resolve unusual issues, basic financial aid assistance or handoff to financial aid counselor to resolve unusual issues; guidance for completion of registration and payment.
Support the testing center for proctoring of classroom tests, administration of
CLEP
, and
ESL
testing, as well as other associated tests.
Assists students with Web services, College Portal, and College E-mail instruction, tuition/fee payment instruction, and information on internal and external scholarship opportunities.
Assists students in co-curricular student development by providing information regarding Student Government Opportunities, volunteer opportunities, internship opportunities, College Club membership and opportunities, College Life sponsored events such as Student Theater and the student art gallery, and deadline dates for various opportunities.
Assists with campus previews, new student orientations, parent orientations, financial literacy and other programs as assigned and provides on-going information to students, potential students, and parents regarding policies, programs, and procedures.
Reads, interprets, and communicates College policies and procedures.
Recommends improvements in department procedures. Collaborates with other staff/administrators/faculty to identify needed improvements in procedures and communication.
Maintains records of students served and services provided. Maintains essential records and files.
Performs related duties as assigned by supervisor.
Education Requirements
Bachelors degree required.
Experience
Outstanding customer service and communication skills.
Proficient in Microsoft Suite (Word, Excel, Outlook, PowerPoint).
Competencies and Skills Required
Must possess strong interpersonal skills to interact tactfully and courteously with students, the general public, faculty, and other staff members.
Must be a quick study in order to quickly grasp knowledge of policies and procedures relating to every aspect of student services that a prospective or current student may utilize.
Analytical and problem-solving skills.
Ability to take required initiative to solve problems.
Ability to collaborate with others.
Commitment to student service and a diverse population.
Physical Demands and Work Environment
This positions duties are normally performed in a typical interior/residence work environment, based on the activity scheduled.
Some physical effort required; however, the employee must occasionally lift and/or move up to 25 pounds.
No or very limited exposure to physical risk.
Some travel required.
Salary
$44,600
Additional Information
Union College does not discriminate and prohibits discrimination, as required by state and/or federal law, in all programs and activities, including employment and access to its career and technical programs.

Union College is an
EEO
AAP
Employer/Protected Veteran/Disabled

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Disclaimer: This job description outlines the general nature and key features performed by various positions that share the same job classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and qualifications required of all employees assigned to the job. Nothing in this job description restricts managements right to assign or re-assign duties to this job at any time due to reasonable accommodations or other business reasons.

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We offer a comprehensive benefits package for full-time faculty and staff which includes Medical, Dental and Vision Benefits. We also offer twenty vacation days, ten paid holidays, and a ten-week summer work schedule which allows the college to close on Fridays. Other additional benefits include gym privileges, tuition remission for credit and non-credit courses at Union College, and tuition reimbursement for an approved degree program at an accredited college or university.
Terms of Employment
Full-time. Flexible schedule to meet department needs. Some evening, weekends, and extended hours will be required. Ability and willingness to travel on short notice to all on and off- campus sites as needed by the college. Flexible hours are required throughout the year, especially at peak times. Position may be required to work at any campus at any time. Employee must establish primary residency in New Jersey within one year of appointment unless an exemption applies.
Posting Detail Information
Open Date
05/30/2023
Close Date
Open Until Filled
Yes
Categories
Arts / Entertainment / Media
Customer Service
Government
Administrative / Clerical
Posted:
2023-06-01
Expires:
2023-07-01
Union County College

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