Student Engagement Administrator - Mentoring

Profile

Description:
The Careers Service offers a comprehensive range of Faculty/School and centrally co-ordinated activities, opportunities and support for students to help them develop their skills and experiences in order to be successful in the world of work. This is an exciting chance to be part of a progressive and newly structured Careers Service with a clear focus and delivery plan. You will also be working in a cutting-edge and dynamic University in a beautiful location, where you can really make a difference. As a member of the Student Engagement and Careers Operations team, you will contribute to the delivery of a student-focused, professional, friendly and efficient student careers service and associated programmes and initiatives. One key aspect of the role is to prepare and deliver a range of student mentoring programmes. These programmes are a mixture of face to face and online platform delivery and the role will support engagement for students and recruitment of Mentors to the programmes. The role will also oversee as required a number of student led engagement programmes and initiatives which may flex throughout the year and change as the service evolves. This will require liaising, organising, delivering, communicating, and working with a wide-range of students and other stakeholders across the University. The right candidate for the role may not have worked in higher education before, but will bring a high level of administration, accuracy, innovation and creativity to the role, with a passion for customer service, feedback and continual improvement. We're looking for candidates who have experience of managing high-volume, busy workloads, who are extremely organised and able to think dynamically to solve problems. You will be a natural team player, working with a range of teams within and beyond the Careers Service to ensure we have a connected, dynamic and customer focussed approach You will ideally have: excellent interpersonal, written and verbal communication skills, combined with strong ICT skills and a commitment to delivering a high-quality customer service previous experience of working within both an office administration and front-line customer facing role, with the ability to create and maintain client relationships previous experience of working in a HE, Careers and/or Recruitment setting would be advantageous a flexible approach, working across the range of Careers service provision and undertaking occasional evening and weekend work the ability to act as a positive advocate for change and as an ambassador for the whole Careers Service flexibility, adaptability and an ability to continuously drive improvements in our service offer, processes and systems For an informal discussion please email one of us to arrange a zoom call: Mark Beresford – Student Engagement Manager – **** Annette Goddard – Student Engagement Officer – email **** Please demonstrate how you meet the essential criteria outlined in the knowledge, qualifications, training and experience elements of the job description in your supporting statement. Interviews are likely to take place week commencing Monday 22nd November 2021 and you will be notified if you have been shortlisted or not. This is a full-time position working 37 hours per week on a permanent basis, after a successful 6 month probation period. Flexible working options including job share will be considered. We offer a competitive salary package and a generous pension and holiday scheme. We also offer a range of other benefits, including ongoing development opportunities. A successful external candidate for this position would be employed by the University of Plymouth Services Limited, a wholly owned subsidiary of the University of Plymouth. Employees of the University of Plymouth Services Limited work alongside the University of Plymouth colleagues in delivery of Plymouth’s strategic vision, and will adopt the University of Plymouth’s HR policies and procedures in full unless otherwise stated. The University of Plymouth is a diverse, welcoming community where everyone makes a difference and is encouraged to bring their whole selves to work. To find out more about our inclusive community, initiatives such as Athena Swan and the Race Equality Charter and our range of benefits / support mechanisms such as flexible working, staff networks and enhanced maternity, paternity and adoption leave please visit our Equality, Diversity and Inclusion webpages We particularly welcome applicants from under-represented groups at the University of Plymouth, such as BAME/BIPOC and LGBT . Job Description
Region:
Location:
Plymouth
Salary:
£22,847 to £25,627 per annum - Grade 4
Package:
Permanent, Full-time
Contractual hours:
37
Basis:
delivery plan. You will also be working in a cutting-edge and dynamic University in a beautiful location, where you can really make a difference.
As a member of the Student Engagement and Careers Operations team, you will contribute to the delivery of a student-focused, professional, friendly and efficient student careers service and associated programmes and initiatives. One key aspect of the role is to prepare and deliver a range of student mentoring programmes. These programmes are a mixture of face to face and online platform delivery and the role will support engagement for students and recruitment of Mentors to the programmes.
The role will also oversee as required a number of student led engagement programmes and initiatives which may flex throughout the year and change as the service evolves. This will require liaising, organising, delivering, communicating, and working with a wide-range of students and other stakeholders across the University.
The right candidate for the role may not have worked in higher education before, but will bring a high level of administration, accuracy, innovation and creativity to the role, with a passion for customer service, feedback and continual improvement. We're looking for candidates who have experience of managing high-volume, busy workloads, who are extremely organised and able to think dynamically to solve problems. You will be a natural team player, working with a range of teams within and beyond the Careers Service to ensure we have a connected, dynamic and customer focussed approach
You will ideally have:
excellent interpersonal, written and verbal communication skills, combined with strong ICT skills and a commitment to delivering a high-quality customer service
previous experience of working within both an office administration and front-line customer facing role, with the ability to create and maintain client relationships
previous experience of working in a HE, Careers and/or Recruitment setting would be advantageous
a flexible approach, working across the range of Careers service provision and undertaking occasional evening and weekend work
the ability to act as a positive advocate for change and as an ambassador for the whole Careers Service
flexibility, adaptability and an ability to continuously drive improvements in our service offer, processes and systems
For an informal discussion please email one of us to arrange a zoom call:
Mark Beresford – Student Engagement Manager – email ****
Annette Goddard – Student Engagement Officer – email ****
Please demonstrate how you meet the essential criteria outlined in the knowledge, qualifications, training and experience elements of the job description in your supporting statement.
Interviews are likely to take place week commencing Monday 22
nd
November 2021 and you will be notified if you have been shortlisted or not.
This is a full-time position working 37 hours per week on a permanent basis, after a successful 6 month probation period.
Flexible working options including job share will be considered.
We offer a competitive salary package and a generous pension and holiday scheme. We also offer a range of other benefits, including ongoing development opportunities.
A successful external candidate for this position would be employed by the University of Plymouth Services Limited, a wholly owned subsidiary of the University of Plymouth. Employees of the University of Plymouth Services Limited work alongside the University of Plymouth colleagues in delivery of Plymouth’s strategic vision, and will adopt the University of Plymouth’s HR policies and procedures in full unless otherwise stated.
The University of Plymouth is a diverse, welcoming community where everyone makes a difference and is encouraged to bring their whole selves to work. To find out more about our inclusive community, initiatives such as Athena Swan and the Race Equality Charter and our range of benefits / support mechanisms such as flexible working, staff networks and enhanced maternity, paternity and adoption leave please visit our Equality, Diversity and Inclusion webpages
We particularly welcome applicants from under-represented groups at the University of Plymouth, such as BAME/BIPOC and LGBT .
Job Description
A8247
£22,847 to £25,627 per annum - Grade 4
22847
22847
25627
Professional/Support Services
Sun, 14 Nov 2021 00:00:00 GMT
Plymouth
Permanent, Full-time
37
Tue, 2 Nov 2021 00:00:00 GMT

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