Student Service Manager

Profile

Student Service Manager
Salary: $0.00 Annually
Job Type: Full Time
Job Number: 2
Location: CA 94556, CA
Department: School of Education
Closing: 3/20/2022 11:59 PM Pacific

Background

Founded in 1863, Saint Mary's is a residential campus nestled 20 miles east of San Francisco in the picturesque Moraga Valley. Based in the Catholic, Lasallian and Liberal Arts traditions, Saint Mary's currently enrolls more than 4,000 students from diverse backgrounds in undergraduate and graduate programs. The De La Salle Christian Brothers, the largest teaching order of the Roman Catholic Church, guide the spiritual and academic character of the College.

As a comprehensive and independent institution, Saint Mary's offers undergraduate and graduate programs integrating liberal and professional education. Saint Mary's reputation for excellence, innovation, and responsiveness in education stems from its vibrant heritage as a Catholic, Lasallian and Liberal Arts institution. An outstanding, committed faculty and staff that value shared inquiry, integrative learning, and student interaction bring these traditions to life in the 21st century. The College is committed to the educational benefits of diversity.

Responsibilities
Reporting to the Sr. Director of Enrollment and Student Success, the Manager of Student Services is responsible for the evaluating, updating, and maintenance of past and current student records. This position acts as a main internal and external customer service contact for the KSOE Student Services team and provides timely and efficient answers to information requests. This position ensures that current regulations and procedures are followed and uses electronic resources to create and maintain accurate KSOE and College records.

1. Customer Service: Analyzes, evaluates and processes incoming student and faculty requests in a timely and efficient manner; assists in in the coordination and organization of pre-registration and drop/add activities; provides academic transcripts; answers multiple telephone requests and provides information requests in a prompt, accurate and customer focused manner including enrollment and course scheduling information. Ensure that current regulations and procedures are communicated to students, staff and faculty.

2. Provide information to students, faculty, staff, and external customers. Deliver prompt and accurate information over the phone, at the front counter, and via email. Guide students, faculty, and staff in the understanding and following of Campus registration procedures;Collaborate with Chairs and Program Directors to communicate detailed and confidential information regarding the status of students' progress.

3. Collaborate with the Sr. Director of Enrollment and Student Success to develop an effective strategy for tracking and processing scholarships, financial aid, and declarations of certificates and specializations. Record all substitutions, waivers and exceptions from Special Action Petition request on the academic evaluation for student and faculty use.

4. Oversee the Student Services team in the maintenance of accurate student records and College requirements using Colleague, Informer, ImageNow, Alchemy and Excel programs. Evaluate and update records to reflect changes in the student's status or College regulations. Assist in the coordination and completion of the course building, registration, and add/drop activities. Creates letters concerning student enrollment status, contact students regarding registration and degree information, and provide faculty with reports detailing course enrollments. Assign classrooms for academic classes, works in data entry for the building the term scheduling process.

5. Coordinate with admissions team to ensure seamless transition of admitted students from Slate to Colleague; Monitors and updates Colleague to reflect current Program of Study, degree completion and graduation requirements; Processes Degree Verification documentation.

6. Collaborate with other departments on campus to build relationships and leverage best practices (e.g., Registrar, financial aid, business office, advancement, information technology, college communications and centralized admissions.)

Experience and Qualifications
Qualifications:
A combination of education and experience may be considered.

Education
REQUIRED
BA
Experience:
(years required and applicable field of experience): 3-5 years of recruiting or admissions in higher education (preferably in graduate education program)

Skills/Abilities:
(e.g. computer skills, written & verbal skills, trades, laws, procedures, technical): This position requires strong planning and communication skills (oral and written), and the ability to positively represent KSOE to students, faculty and staff within and beyond the School. Excellent verbal and written skills, including public speaking skills; able to work independently and as a member of a team; high level of initiative; outstanding organizational skills and ability to prioritize and manage multiple projects/deadlines; strong proficiency in using Windows operating systems, MS Office (Word, Excel PowerPoint), knowledge of Datatel Colleague (or related ERP/CRM system) and document imaging systems, email and internet usage; experience working with databases and database management; experience working with social networking sites (ex: LinkedIn, Facebook, Twitter etc); strong eye for detail; ability to work cooperatively and effectively with all members of a culturally diverse campus community.

Supplemental Information
Application Instructions:
Please apply online at (please use the apply button below)
Include a cover letter that specifically addresses how you meet the qualifications and are prepared to support the mission of the College
A resume
The name and contact information for three (3) professional references.
In applying for a position, candidates sign a consent authorizing a broader inquiry which may include reference checks, a motor vehicle check, and a third party background check.
Saint Mary's is an equal employment opportunity employer. We support inclusive excellence and are committed to creating a safe and welcoming community for all.
College policy prohibits discrimination based on race, color, religion, national origin, ancestry, age, gender, sexual orientation, marital status, medical condition, physical or mental disability, gender stereotyping, and gender identity, taking a protected leave (e.g. family medical or pregnancy leave), or on any other basis protected by applicable laws.
Saint Mary's College annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Saint Mary's College Report, please go to the Public Safety website at (please use the apply button below). To request a paper copy please call Public Safety at . The report includes the type of crime, venue, and number of occurrences.


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