Student Services Part-Time Assistant

Profile

Work type:
Part Time Hourly
Location:
Bloomington, IN
Categories:
Administrative/Professional, Office/Clerical
General Description of Position:
The Student Services Part-Time Assistant is responsible for support of general, day-to-day administrative and clerical tasks related to guest student support, guest student processing and guest student customer service.
Major Responsibilities:
1. In a professional, helpful and positive manner assist with all guest student-related questions from prospective students, current guest students, parents, visitors, callers and staff. As needed, assist with challenging guest-student interactions while maintaining a professional and diplomatic demeanor and escalating issues/concerns when appropriate.
2. Provide administrative support for guest student-related processes which may include processing applications, managing student correspondence and answering or troubleshooting application questions.
3. Assist with the guest student process for the campus and provide updates as needed. This may include a refresher on processing timelines during high volume periods, updates on process improvement and/or training for part-time and support staff.
4. Attend and participate in departmental meetings and/or events. This may include assisting with on-campus events such as campus visits, student meetings and/or other student-related visits.
5. Assist with helping answer escalated questions and ticket requests via SmartView (BlackBoard Help Desk system).
6. Conduct all activities within the established guidelines of the Family Educational Rights and Privacy Act (FERPA).
Minimum Qualifications:
High School Diploma or equivalency required. Computer experience in word-processing, spreadsheets and database management required.
Preferred Qualifications:
Associate degree is preferred.
Other Requirements:
Work Hours:
8:00 a.m.-5:00 p.m. or 9:00 a.m.-6:00 p.m. / 28 hours a week
Hiring Range:
$15.75/Hour
Team Ivy Referral:
Special Instructions to Applicants:
Advertised:
09 Nov 2022
US Eastern Standard Time
Applications close:
09 Dec 2022
US Eastern Standard Time

Company info

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