IT Applications Administrator Information Technology

Profile

Intradepartmental Vacancy Announcement
Only current UM Employees* of Informational Technology are eligible.
*Open to all employee types including Temporary Staff and Student Employees.
Information Technology
invites applications for an
IT Applications Administrator (Computer Support Specialist III).
This position is responsible for the administration, support, and advocacy of current and future cloud and locally hosted technology solutions supported by UM’s IT organization. The position is primarily responsible for administration, support and advocacy of UM IT application services that includes form workflows, cloud storage, videoconferencing, and submission/review processes. The incumbent will work closely with departments across the university and within IT to build, maintain, and implement solutions that improve their processes. This position is not responsible for the supervision of any full time staff. However, this position will work closely with other UM IT staff and, as such, may serve as a mentor for student staff on special projects.
Core duties include:
Maintain and update UM IT’s website.
Maintain the campus IT service ticketing and knowledgebase system, to better manage UM IT projects and workflows.
Support effective use of several cloud and hosted application services including Box, Qualtrics, Zoom, Submittable, DocuSign, Team Dynamix, and the university Learning Management System.
Conduct daily technical administrative work to ensure the availability, stability and security of both cloud and hosted services.
Monitor systems and services, responding to alerts and performing root cause analysis.
Communicate and collaborate with clients to support use of IT services, including migrating services and diagnosing issues when encountered.
Understand and document the technical requirements for new services or service enhancements.
Advise on technological decisions and provide service implementation estimates.
Support the overall architecture design and implementation, ensuring it meets requirements and performance goals.
Manage and communicate system changes through a formal change management process.
Lead process and interface design efforts that ensure positive user experiences.
Provide escalated support and assist with in-depth troubleshooting with other team members.
Develop communication campaigns to promote awareness and use of existing applications and services, and transitions to new systems and services.
Promote effective and consistent use of applications by functional offices through collaborative leadership.
Provide guidance and training to educate faculty, staff, and students on emerging technologies.
Upon completion of training, the incumbent will have:
Demonstrated knowledge of administering various IT applications in an enterprise (or higher education) setting.
Skill in reading, writing, and interpreting technical documentation and procedure manuals.
Ability to manage and maintain a workload.
Communicate effectively both orally and in writing.
Ability to establish and maintain cooperative and effective working relationships with others.
Ability to project a mature, constructive, stable, and healthy attitude in a learning environment.
Ability to maintain productive work relationships with vendors, staff, students, faculty, university officials and the general public.
Ability to adapt to changing technologies and learn functionality of new equipment and systems.
Ability to travel and to attend workshops, conferences and other required continuing education and training
Required Skills
Excellent written communication skills to produce campus communications, procurement and purchasing justifications, training materials that must be clearly written, well structured, accurate, complete, and professional in appearance.
Ability to manage workload and workflow by monitoring deadlines and prioritizing multiple concurrent processes.
Must be minimally sufficient in the following software/hardware:
Qualtrics (or alternative survey software system)
Submittable (or alternative submission evaluation software system)
Box (or alternative document management system)
Cascade (or alternative web content management system)
TeamDynamix
DocuSign
Zoom or other web conferencing software
Minimum Required Experience
Bachelor’s degree in Computer Science, Information Systems, or other related field and three (3) years of progressive experience working in an Information Technology environment delivering enterprise wide systems and services; or any combination of experience and education that provides the competencies necessary to successfully discharge the duties and responsibilities assigned to the position.
Preferred Qualifications
Experience in a higher education environment
Experience with administering, managing, and maintaining online cloud services such as Qualtrics, Box, Zoom, Qualtrics, Submittable, RiseVision, etc.
Experience with support ticketing systems, such as Zendesk or Request Tracker or Team Dynamix
Experience with task or project management tools, such as Basecamp, Trello, or Wrike
Understanding of state and federal regulations including Section 504 of the American Rehabilitation Act, HIPAA, HITECH, FERPA, and other regulatory standards such as PCI DSS
Ability to lead and motivate cross-functional and interdisciplinary teams to achieve strategic goals.
About Information Technology
and UM
Information Technology provides leadership in identifying and delivering IT infrastructure, services and support for **MEMBERS ONLY**SIGN UP NOW***.-Missoula, the four campuses of the multi-campus University of Montana, and the Montana University System.
UM IT provides computing, network, and telecommunications infrastructure, supports enterprise level software, and offers a range of technology support services for the Missoula campus. The organization also coordinates with the other Montana University System campuses, the local community, and the State of Montana to ensure consistency of offerings and policy. IT at **MEMBERS ONLY**SIGN UP NOW***. is led by a Chief Information Officer (CIO), who reports to UM's President and sits on the President's cabinet and council of vice presidents.
**MEMBERS ONLY**SIGN UP NOW***. is flagship, research institution with approximately 10,000 undergraduate and graduate students. It is located in Missoula, a culturally vibrant community of about 75,000, surrounded by mountains and three rivers converge. Abundant recreational opportunities in surrounding state and national forests and nearby Glacier National Park and Yellowstone National Park complement a thriving intellectual atmosphere. **MEMBERS ONLY**SIGN UP NOW***. offers eligible employees a generous benefits package that positively separates UM from other local employers and offers many programs and policies to support work-life balance for its employees.
**MEMBERS ONLY**SIGN UP NOW***. is an Affirmative Action/Equal Opportunity employer and has a strong institutional commitment to the principle of diversity in all areas. In that spirit, we are particularly interested in receiving applications from a broad spectrum of qualified people who would assist the University in demonstrating its five priorities for action
: Place student success at the center of all we do; drive excellence and innovation in teaching, learning, and research; embody the principle of “mission first, people always; partner with place; and proudly tell the UM story.
To learn more about **MEMBERS ONLY**SIGN UP NOW***., please visit the links below.
University of Montana
Video: UM Lifestyles
University Highlights
Position Details
Position Title:
Computer Support Spec III
Position Number:
097720
Department:
IT
Work Schedule:
Full-time, 1.0 FTE (40 Hours a week), Monday through Friday 8:00 am to 5:00 pm, 12 months/year
Salary:
$21.99/hr
–
Current employee’s rate of pay for this position will be determined by the staff compensation plan and will minimally be this posted salary. For questions and details regarding the staff compensation plan
, email the
Compensation Department
Union Affiliation:
FOCUS-MFPE
Probationary Period:
Six months minimum
Benefits Include
Insurance package, mandatory retirement plan, partial tuition waiver, and wellness program.
Criminal Background Investigation is required prior to the Offer of Employment In accordance with University regulations, finalists for this position will be subject to criminal background investigations. ADA/EOE/AA/Veteran's Preference
Reasonable accommodations are provided in the hiring process for persons with disabilities. For example, this material is available in alternative format upon request. As an Equal Opportunity/Affirmative Action employer, we encourage applications from minorities, veterans, and women. Qualified candidates may request veterans’ or disabilities preference in accordance with state law. References:
References not listed on the application materials may be contacted; notice may be provided to the applicant. Testing:
Individual hiring departments at UM may elect to administer pre-employment tests, which are relevant to essential job functions. Employment Eligibility:
All New Employees must be eligible and show employment eligibility verification by the first date of employment at UM, as legally required (e.g., Form I-9).

Company info

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