Student Services Coordinator

Profile

u003cpu003eUnder the general guidance of the Registrar, Director of Financial Aid, and the Bursar the Student Services Coordinator will provide administrative support to the offices of the Registrar, Financial Aid, and Student Accounts. This position will be the first point of contact for visitors to the Student Services hub. The Student Services Coordinator will possess a wealth of knowledge regarding the operations of the departments in the Student Services hub.u0026nbsp;u003c/pu003enu003cpu003eThe Student Services Coordinator leverages industry knowledge and best practices to promote the mission and vision of the institution. Supports culture development and management efforts.u0026nbsp;u003c/pu003enu003cpu003eu003cstrongu003eu003cspanu003eu0026nbsp;u003c/spanu003eu003c/strongu003eu003cstrongu003eEducation/Experience:u003c/strongu003eu003c/pu003enu003culu003enu003cliu003eAssociate degree from an accredited institution of higher learning required, Bacheloru0026rsquo;s degree from an accredited institution of higher learning preferred.u003c/liu003enu003cliu003eMinimum three (3) years of customer service, administrative assistant, or receptionist experience; higher education experience preferred.u003c/liu003enu003cliu003eExperience with web-based database systems (Ellucian Colleague preferred).u003c/liu003enu003c/ulu003enu003cpu003eu003cstrongu003eu003cspanu003eu0026nbsp;u003c/spanu003eu003c/strongu003eu003cstrongu003eu003cspanu003eu0026nbsp;u003c/spanu003eu003c/strongu003eu003c/pu003enu003cpu003eu003cstrongu003eCertifications/Licenses:u003c/strongu003e N/Au003c/pu003enu003cpu003eu003cstrongu003eu003cspanu003eu0026nbsp;u003c/spanu003eu003c/strongu003eu003cstrongu003eu003cspanu003eu0026nbsp;u003c/spanu003eu003c/strongu003eu003c/pu003enu003cpu003eu003cstrongu003eK/S/Au003c/strongu003eu003c/pu003enu003culu003enu003cliu003eAbility to effectively work with diverse communities in a fast-paced environment amidst interruptions and fluctuating workloads while serving visitors accurately and with professionalismu003c/liu003enu003cliu003eDemonstrated ability to establish priorities, manage simultaneous projects, and consistently meet deadlinesu003c/liu003enu003cliu003eAbility to interpret and apply federal, state, and institutional regulations pertaining to the Offices of the Registrar, Financial Aid, and Student Accountsu003c/liu003enu003cliu003eAbility to consistently identify opportunities for improvement and make recommendations based on observationsu003c/liu003enu003cliu003eStrong demonstration of alignment with Adleru0026rsquo;s social justice mission and visionu003c/liu003enu003cliu003eStrong critical thinking, problem-solving and visioning acumenu003c/liu003enu003cliu003eAbility to proactively identify challenges and barriers to stated objective and employ assistance in addressing theseu003c/liu003enu003cliu003eStrong collaboration acumen and abilitiesu003c/liu003enu003cliu003eDemonstration of Emotional Intelligence and professional maturityu003c/liu003enu003cliu003eProficient and functional knowledge of MS Office (Word, Excel, Powerpoint, and Outlook)u003c/liu003enu003cliu003eStrong research acumen and abilitiesu003c/liu003enu003cliu003eStrong communication acumen including written, oral, and listeningu003c/liu003enu003c/ulu003enu003cpu003eu003cstrongu003eu003cspanu003eu0026nbsp;u003c/spanu003eu003c/strongu003eu003cstrongu003eu003cspanu003eu0026nbsp;u003c/spanu003eu003c/strongu003eu003c/pu003enu003cpu003eu003cstrongu003eSupervision (if applicable):u0026nbsp; u003c/strongu003eN/Au003c/pu003enu003cpu003eu003cstrongu003eu003cspanu003eu0026nbsp;u003c/spanu003eu003c/strongu003eu003c/pu003enu003cpu003eu003cstrongu003eu0026nbsp;u003c/strongu003eu003cstrongu003eEssential Duties u0026amp; Responsibilities: Essential Duties u0026amp; Responsibilities:u003c/strongu003eu003cstrongu003eu0026nbsp;u003c/strongu003eu003c/pu003enu003culu003enu003cliu003eGreets visitors to the Student Services hub.u003c/liu003enu003cliu003eProvides administrative support for the Offices of the Registrar, Financial Aid, and Student Accounts.u003c/liu003enu003cliu003eProvides student-focused service (in-person, on phone, and by email).u003c/liu003enu003cliu003eEmploys decision-making skills to meet studentsu0026rsquo; needs within established policies and procedures.u003c/liu003enu003cliu003eFacilitates the removal of student barriers by identifying and connecting students to appropriate services, resources, personnel, or departments within the University.u003c/liu003enu003cliu003eResponds to inquiries concerning the services of the Offices of the Registrar, Financial Aid, and Student Accounts, assisting students on next steps within established parameters and directing students to the Offices of the Registrar, Financial Aid, and Student Accounts as needed.u003c/liu003enu003cliu003eExplains policies and procedures of the Offices of the Registrar, Financial Aid, and Student Accounts to students and other visitors.u003c/liu003enu003cliu003eAssists students with navigating the Student Planner, Financial Aid, and Student Finance modules within the Self-Service student portal.u003c/liu003enu003cliu003eOther duties as assigned by members from the Offices of the Registrar, Financial Aid, and Student Accounts.u003c/liu003enu003c/ulu003enu003cpu003eu003cstrongu003eu003cspanu003eu0026nbsp;u003c/spanu003eu003c/strongu003eu003c/pu003enu003cpu003eu003cstrongu003eWork Environment (Physical Demands):u0026nbsp; u003c/strongu003eThe usual and customary methods of performing the jobu0027s functions require the following physical demands: some lifting, carrying, pushing, and/or pulling and significant fine finger dexterity. Generally, the job requires 80% sitting, 10% walking, and 10% standing. This job is performed in a generally clean and healthy environment.u003c/pu003enu003cpu003eu003cstrongu003eu003cspanu003eu0026nbsp;u003c/spanu003eu003c/strongu003eu003c/pu003enu003cpu003eu003cstrongu003eUniversal Core Behaviors:u003c/strongu003eu003c/pu003enu003cpu003eu003cstrongu003eu003cspanu003eu0026nbsp;u003c/spanu003eu003c/strongu003eu003cemu003eu003cstrongu003eCommunication:u003c/strongu003eu003c/emu003eu003cstrongu003eu003cspanu003eu0026nbsp;u003c/spanu003eu003c/strongu003eu003c/pu003enu003culu003enu003cliu003eEffectively expresses oneself in all oral and written communications.u003c/liu003enu003cliu003eExhibits good listening and comprehension skills.u003c/liu003enu003cliu003eKeeps others informed, as well as responds, in a timely manner.u003c/liu003enu003cliu003eDemonstrates match between words and actions.u003c/liu003enu003cliu003eResponds with tact, diplomacy, respect, and composure when dealing with others.u003c/liu003enu003cliu003ePromotes the spirit and essence of the Schoolu0026rsquo;s Vision, Mission, Values, and Key Strategies through both verbal and written communication.u003c/liu003enu003c/ulu003enu003cpu003eu003cstrongu003eu003cspanu003eu0026nbsp;u003c/spanu003eu003c/strongu003eu003cstrongu003eu0026nbsp;u003c/strongu003eu003cemu003eu003cstrongu003eTeamwork and Collaboration:u003c/strongu003eu003c/emu003eu003cstrongu003eu003cspanu003eu0026nbsp;u003c/spanu003eu003c/strongu003eu003c/pu003enu003culu003enu003cliu003eCooperates with others toward the achievement of common goals.u003c/liu003enu003cliu003eSeeks consensus and win-win solutions to problems and conflicts.u003c/liu003enu003cliu003eContributes actively and participates fully in team initiatives.u003c/liu003enu003cliu003ePuts the success of the team above own interests.u003c/liu003enu003cliu003eBuilds and maintains constructive work relationships.u003c/liu003enu003c/ulu003enu003cpu003eu003cstrongu003eu003cspanu003eu0026nbsp;u003c/spanu003eu003c/strongu003eu003cstrongu003eu0026nbsp;u003c/strongu003eu003cemu003eu003cstrongu003eResponsive to Change:u003c/strongu003eu003c/emu003eu003c/pu003enu003culu003enu003cliu003eSupports changes in the work environment.u003c/liu003enu003cliu003eDisplays a proactive, problem-solving approach toward work.u003c/liu003enu003cliu003eCommitted to life-long learning by continuously increasing skills, knowledge, and effectiveness.u003c/liu003enu003cliu003eActively seeks and initiates creative and innovative solutions.u003c/liu003enu003cliu003eExercises sound, accurate, and informed independent judgment when needed.u003c/liu003enu003c/ulu003enu003cpu003eu003cstrongu003eu003cspanu003eu0026nbsp;u003c/spanu003eu003c/strongu003eu003cstrongu003eu0026nbsp;u003c/strongu003eu003cemu003eu003cstrongu003eQuality-Driven and Accountable:u003c/strongu003eu003c/emu003eu003cstrongu003eu003cspanu003eu0026nbsp;u003c/spanu003eu003c/strongu003eu003c/pu003enu003culu003enu003cliu003eResults-oriented and committed to quality through continuous process improvement.u003c/liu003enu003cliu003eEliminates ineffective activities and closes performance gaps.u003c/liu003enu003cliu003eAnticipates and responds to customer needs.u003c/liu003enu003cliu003eMonitors own performance, accept responsibility for actions, and actively seeks feedback.u003c/liu003enu003cliu003eMeets deadlines and completes projects and activities in a professional, timely manner.u003c/liu003enu003cliu003eSeeks opportunities to increase productivity and/or reduce costs while maintaining the highest quality standards (fiscally responsible).u003c/liu003enu003c/ulu003enu003cpu003eu003cstrongu003eu003cspanu003eu0026nbsp;u003c/spanu003eu003c/strongu003eu003cstrongu003eu0026nbsp;u003c/strongu003eu003cemu003eu003cstrongu003eSupport of Vision, Mission, Values, Key Strategies:u003c/strongu003eu003c/emu003eu003cstrongu003eu003cspanu003eu0026nbsp;u003c/spanu003eu003c/strongu003eu003c/pu003enu003culu003enu003cliu003eSupports and models the Schoolu0026rsquo;s Values of social interest, compassion, justice, respect for the individual, honors diversity and difference, intellectual rigor, optimism, and collaboration.u003c/liu003enu003cliu003eArticulates the Schoolu0026rsquo;s Vision, Mission, and Key Strategies in a way to educate others.u003c/liu003enu003cliu003eDemonstrates active commitment in advancing the Schoolu0026rsquo;s Vision, Mission, and Key Strategies.u003c/liu003enu003cliu003eExhibits personal integrity, honesty, zeal, and compassion.u003c/liu003enu003cliu003eAligns work processes to advance the Schoolu0026rsquo;s strategic plan and key strategies.u003c/liu003enu003c/ulu003enu003cpu003eu003cstrongu003eu003cspanu003eu0026nbsp;u003c/spanu003eu003c/strongu003eu003cstrongu003eu003cspanu003eu0026nbsp;u003c/spanu003eu003c/strongu003eu003c/pu003enu003cpu003eu003cstrongu003eEqual Opportunity Employeru003c/strongu003eu003c/pu003enu003cpu003eu003cstrongu003eu003cspanu003eu0026nbsp;u003c/spanu003eu003c/strongu003eu003cemu003eIt is the policy of Adler University that all persons are entitled to Equal Employment Opportunity (EEO) protection. The University does not discriminate against any individual for employment because of age, religion, race, color, gender, gender identity, sexual orientation, national origin, ancestry, marital status, physical or mental disability, military status (including unfavorable discharge from the military), or any other category protected by federal, state, or local law. u003c/emu003eu003c/pu003enu003cpu003eu003cstrongu003eu003cspanu003eu0026nbsp;u003c/spanu003eu003c/strongu003eu003cemu003eu0026nbsp;u003c/emu003eu003cemu003eAs part of Adleru0027s equal employment opportunity policy, Adler will also take affirmative actionu0026nbsp;to ensure that minority group individuals, females, disabled veterans, recently separated veterans, other protected veterans, Armed Forces service medal veterans, and qualified disabled persons are introduced into our workforce and considered for promotional opportunities.u003c/emu003eu003c/pu003enu003cpu003eu003cstrongu003eu003cspanu003eu0026nbsp;u003c/spanu003eu003c/strongu003eu003c/pu003enu003cpu003eu003cstrongu003eu003cspanu003eu0026nbsp;u003c/spanu003eu003c/strongu003eu003c/pu003enu003cp style=u0022margin-left: 44.25pt;u0022u003eu0026nbsp;u003c/pu003e,EqualOpportunityEmployerDescription:null,PayTransparencyPolicyStatement:null,MatchScore:1.0,HasApplied:false,ApplicationJobBoardName:null,ApplicationJobBoardId:null,DateApplied:null,Salaried:true,CompensationAmount:null,PublishingStatus:1,Links:[],BehaviorCriteria:[],MotivationCriteria:[],EducationCriteria:[],LicenseAndCertificationCriteria:[],SkillCriteria:[],WorkExperienceCriteria:[],JobBoardMemberships:[{JobBoardId:5b64ce7f-14b5-443e-344c-7e8db470f3bd,PublishedInternal:true,PublishedExternal:false,ExternalPostedDate:null,InternalPostedDate:2021-11-08T19:25:28.521Z},{JobBoardId:b809b751-42a6-bffa-f3ce-536e549e35d9,PublishedInternal:false,PublishedExternal:true,ExternalPostedDate:2021-11-08T19:25:28.521Z,InternalPostedDate:null}],AssessmentUri:null,AssessmentStatus:null,OpportunityIsClosed:false,TravelRequired:null,TravelDescription:null,SupervisorName:null,Assessments:[],ApplicationId:null,CompensationAnnualMinimum:null,CompensationAnnualMaximum:null,CompensationHourlyMinimum:null,CompensationHourlyMaximum:null,CompensationCurrency:null});

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