Financial Aid Representative/Gain Liaison 510640

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Job Description
Description:
CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do, and enjoy the unique value the CSUN community can offer. If this sounds like you, you've come to the right place. Learn more: ****The Financial Aid and Scholarship Department provides financial assistances and guidance in a respectful and compassionate manner that encourages and supports the student success goals of the University. In 2019-20, close to 32,000 students received some financial aid assistance. The department is responsible for administering nearly $376 million according to federal, state, institutional regulations and policies. As members of the university community, we collaborate with other campus departments and the community to provide outreach and access services, scholarship resources, financial literacy and education work experiences for our student population.
Major Duties
Under general supervision, the Financial Aid Representative/Gain Program Liaison is responsible for providing support and assistance to CalWORKs/Gain student participants to meet compliance requirements with the Los Angeles County Department of Social Services (DPSS). The incumbent also serves as frontline staff and directly interacts with students providing complex information and instructions in a calm and positive manner.
• Listens, interprets and responds to questions specific to the student situation as well as answering questions regarding rules, regulations, policies and procedures for financial aid programs;
• Makes recommendations to the Customer Service Lead to resolve complex and non-routine problems through reasoning and judgment.
• Provides significant help with the initial processing of thousands of financial aid application support documents used for the review of all aid programs administered or maintained by the Financial Aid and Scholarship Department.
• Performs other duties as assigned.
*NOTE: To view the full position description including all of the required qualifications copy and paste this link into your browser: ****Qualifications
• Equivalent to four (4) years of full-time, general office clerical and administrative support experience that has provided the applicant with the knowledge and abilities listed.
• Equivalent to full-time college or university education/vocational school training in business or job-related field may be substituted for up to two (2) years of the required experience on a year for year basis.
Knowledge, Skills, & Abilities
• Thorough knowledge of correct English grammar, spelling, and punctuation; office methods, procedures, and practices; and university infrastructure, policies, and procedures. Working knowledge of budget policies and procedures.
• Ability and specialized skills to: coordinate many different administrative duties; interpret and apply a variety of complex policies and procedures; set deadlines, priorities, and complete projects accordingly; draft and prepare memoranda and correspondence.
• Ability to keep moderately complex records and files; screen mail, telephone calls, and visitors; maintain confidential files; perform standard business math, track financial data, and make simple projections.
• Establish and maintain cooperative working relationships; read and write at a level appropriate to the duties of the position; and operate standard office equipment and software.
Pay, Benefits, & Work Schedule
• The university offers an excellent benefits package, including but not limited to; medical, dental, vision, retirement & savings, tuition waiver and more.
• Classification: 1035 / Administrative Support Coordinator
• The anticipated HIRING RANGE: $3276 -$3500, dependent upon qualifications and experience. The salary range for this classification is: $3276 -$5148 per month.
• HOURS: Full Time; 40 hours per week; Monday through Friday.
• TEMP: This is a Temporary-renewable position, end date to be determined.
General Information
• Applications received through March 3, 2022, will be considered in the initial review and review of applications will continue until position is filled.
• This position is a sensitive position as designated by the CSU.
• A background check (including a criminal records check) must be completed satisfactorily. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.
• The person holding this position may be considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
• Candidates should apply by completing the CSUN on-line application. To submit an application and for more detailed information on the application and hiring process, please visit this link: ****Equal Employment Opportunity
CSUN is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, ethnicity, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, and disability. Our nondiscrimination policy is set forth in CSU Executive Order 1096. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Recruitment Services at 818-677-2101.
Closing Date/Time: Open until filled
Job Address
Los Angeles
California
91330
United States
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Why work at CSUN?
At CSUN we foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. We offer an extensive range of benefits and resources that simply aren't found together anywhere else. In your search for new employment opportunities, please take advantage of the many resources that only the largest California State University can provide.
Explore our current vacancies here:  ****California State University, Northridge exists to enable students to realize their educational goals. The University’s first priority is to promote the welfare and intellectual progress of students. To fulfill this mission, we design programs and activities to help students develop the academic competencies, professional skills, critical and creative abilities, and ethical values of learned persons who live in a democratic society, an interdependent world, and a technological age; we seek to foster a rigorous and contemporary understanding of the liberal arts, sciences, and professional disciplines. Learn more here: ****Employer Profile

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