Supervisor Print amp Mail Services

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Supervisor, Print & Mail Services

Current Madison College employees must apply to the internal career site by logging into Workday

Job Posting Date:
February 21, 2022

Application Deadline:

Salary Information:
$47,189 - $57,806

Department:
Campus Services

Job Description:

Madison College's dedication to promoting equity, inclusion and diversity is reflected in our Mission, Vision, and Values. Hiring an inclusive workforce that mirrors our student population is more than just a commitment at Madison College—it is the foundation of what we are striving to do. Come be part of our great team!

REQUIRED DOCUMENTS/DEADLINE: cover letter and resume. Failure to submit these documents by the first review date will result in your application being ineligible. This position will be open until filled, with a first review date of March 14, 2022, at 11:59 pm. After this date, the recruitment may close without further notice.

This is an exempt, 52-weeks per year position. Working hours are generally Monday - Friday from 8:00 a.m. - 4:30 p.m. This posting may be used to fill similar vacancies that occur within six months of the closing date. Madison College offers a generous benefits package.

Summary:

Under the supervision of the Campus Services Manager, Print and Mail Services endeavors to offer the highest possible quality of customer service, design, print, and production capabilities, as well as highly accurate and efficient mail services in service of the College's mission. The Print and Mail Services Supervisor provides leadership and first-line supervision of all phases of operations of the College's centralized print and mail services, including scheduling and training employees, scheduling and assigning print production work, communicating with customers regarding their print production needs, and bulk mail needs, implementing appropriate quality control standards, and coordinating printing and mailing services. The Supervisor works in printing and mailing services, utilizing equipment, completing mail and print jobs, covering for staff vacancies, and coordinating process improvements to unite and align the operations for best service to customers.

The Print and Mail Supervisor will work at Madison College's Truax Campus but will be responsible for traveling to other district campuses as needed. This position is responsible for ensuring accurate, cost-effective, and expeditious mail processing while honoring confidentiality for customers.

Duties/Responsibilities:


Supervise and oversee the graphic design, printing, and mailroom services of the College, including personnel, training, evaluation of work, safety, scheduling, and assigning work. Plan work schedules for print and mailroom staff and oversee a wide variety of activities with minimal direction or supervision.
Provide excellent customer service and maintain liaison with all print shop and mailroom customers to assure needs are met and resolve customer concerns.
Work with the Campus Services Manager to prepare the annual budget for print shop and mailroom and lead other financial and inventory processes. Review and maintain accurate pricing structures in collaboration with the Campus Services Manager. Assist in forecasting revenue. Prepare billing for print and mail services and maintain records; maintain up-to-date and accurate balance statements of print and mail monthly billing and all associated accounts. Maintain accurate inventory records and necessary inventory to support operational needs.
Order supplies and equipment from vendors, stores, and contractors; check and approve all invoices; write specifications for desired equipment.
Operate equipment, including high-speed printing equipment, including color and black-and-white production units, wide format printer and vinyl cutter/plotter; mail processing equipment; collate and bind printed materials. Design formats for printing projects; compose layouts and related graphic arts work; use desktop publishing to assist in design work. Perform and oversee routine maintenance on print and mailroom equipment, as needed.
Develop, follow, maintain, and continuously improve standard operating procedures to ensure efficient and effective service.
Maintain a high standard of professionalism in representing the College, including confidentiality in all aspects of the position's responsibilities and adherence to policies, procedures, and other established guidelines as appropriate. Adhere to professional accountability and accept responsibility for managing situations and problems. Work cooperatively with team members and colleagues, contributing positively and constructively to the achievement of team and College objectives and provide a high level of service to customers by establishing and maintaining effective working relationships and partnerships. Stay current with training pertaining to the print and mail job management system(s) at Print and Mail Services.
Attend regularly scheduled staff meetings, committee assignments, and staff development opportunities, and professionally represent Print and Mail Services.
Maintaining collaborative relationships and participating in cross-training with other departments, including Central Receiving, as necessary.
Maintains a commitment to the college mission, vision and values. Comply with college policies, directives, and work rules.Engages positively with colleagues, handles conflict directly and professionally, contributes to team discussions, collaborates and helps colleagues, assumes the best from colleagues, provides and accepts constructive feedback, follows through on commitments, and supports final decisions that are made.
Other duties as defined by department, college, or officials.
Knowledge, Skills & Abilities:


Skill in communicating effectively and professionally, both orally and in writing.
Demonstrated skill in communications and human relations with populations of diverse socioeconomic and cultural backgrounds and persons with disabilities.
Strong interpersonal and customer service skills, including the ability to work in a team environment and on an individual basis.
Demonstrated ability to work well under pressure with multiple/competing deadlines to meet deadlines.
Demonstrated ability to maintain high ethical and confidentiality standards.
Proven ability for attention to detail, multi-tasking, problem-solving, and prioritizing jobs.
Proficiency in working with computer applications and information systems, including Microsoft Excel, print/mail processing systems, and digital print equipment.
Minimum Qualifications:


Associate's degree from an accredited institution OR two (2) years (4,000 hours) of directly related work experience.
*Experience used as an equivalent of an educational requirement is in addition to any experience required by the position.


Five (5) years (10,000 hours) of directly work-related.
Driver's license and ability to drive on behalf of the College.
If you are experiencing application issues please contact the HR hotline, .

To ensure that emails from us regarding your application do not go to your spam folder, please add the @madisoncollege.edu domain as a safe sender in your email.

**MEMBERS ONLY**SIGN UP NOW***. does not discriminate on the basis of race, color, national origin, sex, disability or age in employment, admissions or its programs or activities. Madison College offers degrees, diplomas, apprenticeships and certificates in Architecture & Engineering; Arts, Design & Humanities; Business; Construction, Manufacturing & Maintenance; Culinary, Hospitality & Fitness; Education & Social Services; Health Sciences; Information Technology; Law, Protective & Human Services; Science, Math & Natural Resources; and Transportation. Admissions criteria vary by program and are available by calling our Enrollment Office at or Ext. 6210. The following person has been designated to coordinate Title IX of the Education Amendments of 1972 and Section 504 of the Rehabilitation Act of 1973 and to handle inquiries regarding the college's nondiscrimination policies: Lisa Muchka, Compliance Coordinator, 1701 Wright Street, Madison, WI 5370


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About Us
Welcome! Thank you for visiting our career site, where Madison College is committed to matching talent to opportunity. We are known for our real-world, smart approach to learning – offering students innovative, high-tech career pathways and college transfer opportunities with more than 150 programs to choose from. Madison College is a great place to work and has been for over 100 years, serving more than 33,000 students in 12 south-central Wisconsin counties. The College offers generous salaries, benefits, and an inspiring work environment. Employees enjoy a culture dedicated to lifelong learning, wellness and inclusiveness.

Take some time and look around — once you've have a chance to explore our current opportunities, apply to the ones you feel best suit your interests, background and experiences. Thereafter, you can keep track of your application status and watch for new opportunities that might be of interest to you.

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As part of the application process, finalists will undergo a background check including criminal history, educational verification, and references. Criminal history will not automatically disqualify you from employment. All cases are considered on an individual basis, and the offense will be compared to the position for which you are applying.
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