Student Service Professional

Profile

Work type:
Full Time Administrative
Location:
South Bend/Elkhart, IN
Categories:
Academic Advising/Academic Support, Administrative/Professional, Student Affairs/Student Services
General Description of Position:
The Information Center Coordinator must be proficient with processes related to Admissions, Registration, Financial Aid, Assessment, Business Support, and work effectively with Student Affairs Specialists. Must have a healthy understanding of various areas of the college. Provides education to students about the functions listed above and effectively assist students in getting their questions answered. In addition, this position will facilitate student and guest access to information and create a seamless transition into Ivy Tech Community College.
Major Responsibilities:
Ensure students, inquiries and community members receive consistent and accurate information.
Handle incoming calls, answer basic questions, and connect inquiries to other Ivy Tech South Bend-Elkhart services - escalating complex issues and questions to department specialists.
Make appropriate referrals to campus other departments and campus resources including but not limited to admissions, Career Coaching & Employer Connections, advising, tutoring and academic departments.
Utilizes virtual zoom rooms and telephone systems to manage incoming communications.
Conduct all activities within the established guidelines of the Family Educational Rights and Privacy Act (FERPA)
Admissions Related Responsibilities:
Provide introduction information to prospective students and refer them to Admissions Recruiter or Enrollment Specialist.
Collect contact information from potential students who inquire about the college and are not yet entered into the database or admitted.
Registrar Related Responsibilities:
Provide basic assistance to students about online registration process.
Financial Aid Related Responsibilities:
Answer general questions and assist with inquiries of items related to financial aid (FAFSA).
Business Support Related Responsibilities:
Answer inquiries related to tuition and fees and payment options.
This is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.
Minimum Qualifications:
Associate degree required, Bachelor’s preferred.
Prefer at least two years of direct experience in one or more of the following: registration, records, financial aid, admissions, or higher education.
Demonstrated skills in virtual communication modes.
Must possess strong customer service and interpersonal skills.
Ability to promote an inclusive environment that reflects the broad diversity and backgrounds represented by our students and employees and which every individual feels respected and valued.
Benefits:
No waiting period to enroll in benefits.
Employer contribution to retirement plan.
Excellent benefits, including voluntary benefits: medical, dental, vision, retirement, life insurance, spouse/child life insurance, fee remission, LTD, STD, Identity Guard, etc.
Paid time off: vacation and sick.
Paid holidays: 8 days plus winter break between December 25th and January 1st.
****,000
Diversity Statement:
Diversity: At Ivy Tech Community College we honor and appreciate the diversity of our students, employees, and community. Ivy Tech seeks to embody individuals who vary in terms of race, national/ethnic origin, gender identity, sexual orientation, age, physical and mental ability, socioeconomic status, religious preference, veteran status, and citizenship, in the service of learning.
Equity: Ivy Tech Community College seeks to create opportunities for historically underrepresented populations to have equal access in hiring, compensating, promoting, providing services for, educating, and overall support.
Belonging: The active, intentional and ongoing engagement Ivy Tech Community College has with diversity – in its college community, in its curriculum, in its offices and workplace, and in the communities it serves. A sense of belonging refers to real and perceived social support on campus or in one’s department, a feeling or sensation of connectedness, and the experience of mattering or feeling cared about, accepted, respected, valued by, and important to the campus community, including peers, colleagues, faculty, and staff. Ivy Tech seeks to provide a sustained welcoming and protected environment for all people, regardless of their background and identity, as all belong at Ivy Tech.
Special Instructions to Applicants:
Attach a cover letter, resume, and 3 professional references (names, address, phone number).
Copies of transcripts may be required at time of interview. Original hard copies of transcripts will be required at time of hire.
Advertised:
26 May 2023
US Eastern Daylight Time
Applications close:
27 Jun 2023
US Eastern Daylight Time

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