Senior Registraru2019s Assistant

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The Senior Registraru2019s Assistant is responsible for the processing of many of the University Registraru2019 Office core functions including mass email communications, grading, and special registration requests. In addition, this position provides support to the Universityu2019s Ram Registration and Financial customer service area.u00A0Primary Responsibilitiesu00A0 u00A0Operating as the first level of contact for customers who make inquiries to the University Registraru2019s Office internal phone line and email. This position supports the staff of the Ram Centeru2019s and their registrar related phone lines and escalated cases.u00A0Maintains the University Registraru2019s communications timeline and creates, edits and send all official email communications from the University Registraru2019s office.u00A0Processes all special registration requests for overrides and unique cohorts including but not limited to: Study Abroad, Independent studies, INTO pathway and academic English programs, Moakley Center and Fidelity Program registrations.u00A0Maintains the end of term grading process by verifying all submitted grades, processing grade confirmation emails to faculty and contacting faculty regarding missing grades. Processes all change of grades submitted by faculty ensuring proper authorizations.u00A0Working on other special projects and duties as assigned including, but not limited to, orientation and commencement.u00A0 u00A0Requirements/Qualifications:u00A0 Bacheloru2019s required.Commitment to highest quality of customer service. Excellent presentation and communication skills and a desire to closely interact with the diverse members of a university community.Strong organizational skills, technical aptitude, and attention to detail.Ability to operate independently, manage multiple competing priorities, and exercise good judgment.Minimum 1 year of work experience in an office setting, preferably in a registraru2019s or admissions office.u00A0Preferred:u00A0Experience working with a student information system; strong preference for experience with Ellucianu2019s Colleague student information system.u00A0u00A0u00A0u00A0u00A0 Strong working knowledge of the applications in the Microsoft Office Suite.u00A0u00A0

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