Senior Learning Design Professional: REMOTE/WORK AT HOME Anywhere in the US

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Job Information
Humana
Senior Learning Design Professional: REMOTE/WORK AT HOME (Anywhere in the US)
in
Anchorage
Alaska
Description
The Senior Learning Design Professional analyzes content, organizes content, designs solutions, and writes storyboards, scripts, performance support, mobile learning and manuals and writes effective learning objectives and coordinates performance assessments to measure training effectiveness. Additionally, this role will be analyzing learning needs and partnering with subject matter experts to provide input for course content ensuring course materials are current and relevant to training needs.
This role is ideal for candidates who:
Are creative and have a passion for higher learning.
Are seeking a career that has an impact on others.
Thrive in a fast-paced environment .
Want to work for a company that focuses on the well-being of their customers.
Responsibilities
The Senior Learning Design Professional analyzes content, organizes content, designs solutions, and writes storyboards, scripts, performance support, mobile learning and manuals. Analyzes learning needs and partners with subject matter experts to provide input for course content. Writes effective learning objectives and coordinates performance assessments to measure training effectiveness. Ensures course materials are current and relevant to training needs. Tracks and analyzes the training programs effectiveness by examining learner's satisfaction levels, proficiency testing, and job performance improvement. Provides instruction and guidance to Facilitators. Knows how to use social media and collaborative tools to facilitate learning. Plans, organizes, and develops training curriculum, materials, job performance aids and programs to meet specific training needs. Uses consultative skills to commit projects and conduct needs analysis with clients to determine whether learning solutions are necessary or relevant. Begins to influence department's strategy. Makes decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction. Exercises considerable latitude in determining objectives and approaches to assignments.
Primary Responsibilities
Design and develop learning solutions for both new hire and existing associates to support role-based organizational needs
Conduct needs analysis and use findings to develop learning solutions targeted to meet specific audience needs
Use a disciplined instructional design approach to create meaningful, memorable learning experiences
Select appropriate learning activities and methods to achieve objectives, and build those activities into a meaningful sequence
Selects appropriate media for delivery (instructor-led training, e-learning, virtual, blended learning, etc.) to ensure learning needs are effectively and efficiently met
Create high quality solutions that are creative, engaging, instructionally sound, complete, and accurately convey learning concepts
Identify and validate content to be used in learning materials based on input from Operational business partners, such as subject matter experts or key performers
Evaluate the success of learning solutions in terms of learning outcomes in collaboration with Operational metrics, performance change and business impact; identify trends and patterns in data
Prepare facilitator support materials (i.e. power point slides, leader/facilitator guides, learning activities, evaluation tools, etc.) and conduct 'train-the-trainer' sessions to ensure effective delivery and engaging learning experiences
Manage annual course review process: establish project timelines, milestones and regularly communicate progress to all stakeholders
Collaborate in a team dynamic with other Learning Designers, Knowledge partners, and Operations
Support implementation of new systems in collaboration with operational business partners
Required Qualifications
Bachelor's Degree in Business, Education, Communications related fields or equivalent work experience in curriculum design
Minimum of 4 years of experience developing curriculum content, eLearning programs and virtual learning solutions with a strong focus simulation & workflow development
Minimum of 2 years in a consumer facing role within a business
Strong verbal and written communication skills
Strong organizational skills with ability to manage multiple priorities
Strong knowledge of eLearning standards and Adult Learning Theory
Strong attention to detail and analytical skills
Flexibility navigating change in a fast paced environment
Ability to travel minimally: up to 5%, to attend trainings and meetings, as required
This role is full time, 40 hours (5 days/week, 8 hours/day), Monday-Friday. The normal operating hours for the department are Monday-Friday, 7AM-5:30PM EST.
Preferred Qualifications
Master's Degree in Instructional Design, Adult Education or related field
Proficiency designing virtual Instructor-Led training using WebEx
STRONGLY PREFERRED:
Experience designing learning solutions for new software implementations
Proficient project management skills
Proficient in Articulate 360, including Storyline 360
Experience with Genesys and Salesforce
5 years in contact center learning and development for Fortune top 50 organization
Experience developing and managing courses in a LMS
3 years of facilitation experience with adult learners
​ Additional Information
Work at Home Requirements
WAH requirements: Must have the ability to provide a high speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.
A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.
Satellite and Wireless Internet service is NOT allowed for this role.
A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
COVID Vaccination Policy:
For this job, associates are required to be fully COVID vaccinated, including booster or undergo weekly COVID testing and wear a face covering while at work. The weekly testing will need to be done through an approved Humana vendor, and unvaccinated associates should follow all social distancing and masking protocols if they are required to come into a Humana facility or work outside of their home.
If progressed to offer, you will be required to:
Provide proof of full vaccination, including booster, or commit to testing protocols OR  
Provide proof of applicable exemption including any required supporting documentation
Medical, religious, state and remote-only work exemptions are available.
How We Value You
Benefits starting day 1 of employment
Competitive 401k match
Generous Paid Time Off accrual
Tuition Reimbursement
Parent Leave
Go365 perks for well-being
Interview Format
As part of our hiring process, we will be using an exciting interviewing technology provided by Modern Hire, a third-party vendor. This technology provides our team of recruiters and hiring managers an enhanced method for decision-making.
If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview. If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes.
If participating in a SMS Text interview, you will be asked a series of questions to which you will be using your cell phone or computer to answer the questions provided. Expect this type of interview to last anywhere from 5-10 minutes. Your recorded interview(s) via text and/or pre-recorded voice will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.
In order to support the CDC recommendations on social distancing and reduce health risks for associates, members and public health, Humana is deploying virtual and video technologies for all hiring activities. This position may be subject to temporary work at home requirements for an indefinite period of time. These requirements include access to a personal computing device with a camera, a minimum internet connection speed of 25m x 10m, and a dedicated secure home workspace for interview or work purposes. Humana continues to monitor the situation, and will adjust service levels as the coronavirus situation evolves.
The following changes are temporary and will be evaluated frequently with the goal of returning to normal operations as soon as possible. Your Talent Acquisition representative will advise on the latest recommendations to protect your health and wellbeing during the hiring process.
#ThriveTogether #WorkAtHome
Scheduled Weekly Hours
40

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