Faculty Relationship Manager

Profile

What We’re Looking For:
The Faculty Relationship Manager I serves as the primary liaison between our University Faculty/Leadership and internal stakeholders. Their goal is to optimize the faculty experience by ensuring that they receive the highest levels of customer service and support, ultimately contributing to their success.
Responsibilities Include, But Are Not Limited To
Stakeholder Relationship Management

Collaborates with University Leadership and cross-functional internal stakeholders to promptly resolve broad faculty issues as well as drive strategic initiatives. Proactively communicates with appropriate key stakeholders, proposing broad impact solutions to mitigate future issues.
Manages University Faculty and Leadership concerns, appropriately escalating to internal stakeholder leadership and/or University Leadership.
Outreach

Builds and maintains strong relationships with University Faculty through proactive outreach calls, regular email communication, and other methodologies, integrating white glove service.
Technology Support and Operations

Executes internal administrative tasks, including responding to and resolving escalated support cases, scheduling faculty for training, and creating faculty accounts and permissions, ensuring faculty have access to their respective courses within the LMS.
Hosts calls with University Faculty as required to review service performance, manage expectations, and track deliverables across assigned university programs.
Collaborates with Operations teams via regular written updates and meetings to monitor faculty issues/complaints originating from Universities, directly from faculty and internal constituents, and works with appropriate cross-functional teams in communicating and resolving these issues.
Things That Should Be In Your Background:
2 years of account management and service-oriented experience
Bachelor’s degree required
Excellent verbal and written communication skills
Organizational skills with exceptional attention to detail and a high sense of urgency
Ability to work quickly and accurately; ability to multitask in high-intensity situations
Advanced computer skills and strong aptitude for learning and explaining new technologies
About 2U Inc. (NASDAQ: TWOU)
2U is comprised of 3 lines of business: Graduate Degree Programs, Short Course, and Boot Camps. Going beyond traditional learning management systems, we use tech, people, and data to help top universities and enterprise organizations transform in the digital era—and eliminate the back row in higher ed. We support lifelong learning which means thinking beyond a single degree. It means finding ways for students to gain the skills they need to change careers, evolve their expertise, and meet the challenges of the changing world head-on. We help our partners fill those needs—developing new digital education technologies and offerings capable of supporting students at different points in their lives. Whether they need a simple refresher, to learn something new, or to change their career trajectories completely, our partners are there to help them succeed. Together with our partners, 2U has positively transformed the lives of more than 275,000 students and lifelong learners.
2U Diversity and Inclusion Statement
At 2U, we are committed to creating and sustaining a culture that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities of our employees. We strive to offer a workplace where every employee feels empowered by the ways in which we are different, as well as the ways in which we are the same.
Benefits & Culture
Working at 2U means working with individuals that are passionate and mission driven. We collaborate on tough problems to deliver the best outcomes for our partners, students, and each other. You will find team members working together in our open office spaces, gathered in the kitchen grabbing a snack, or taking a break in our game rooms.
2U offers a comprehensive benefits package:
Medical, dental, and vision coverage
Life insurance, disability and 401(k)
Unlimited snacks and drinks
Generous paid leave policies including unlimited PTO
Additional time off benefits include: volunteer days, parental leave, and a company-wide winter break from Christmas through New Years!
To learn more, visit 2U.com. #NoBackRow
Note: The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. 2U’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits and pay.

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