Student Engagement Administrator - Mentoring

Profile

Description:
The Careers Service offers a comprehensive range of Faculty/School and centrally co-ordinated activities, opportunities and support for students to help them develop their skills and experiences in order to be successful in the world of work. This is an exciting chance to be part of a progressive and newly structured Careers Service with a clear focus and delivery plan. You will also be working in a cutting-edge and dynamic University in a beautiful location, where you can really make a difference. As a member of the Student Engagement and Careers Operations team, you will contribute to the delivery of a student-focused, professional, friendly and efficient student careers service and associated programmes and initiatives. One key aspect of the role is to prepare and deliver a range of student mentoring programmes. These programmes are a mixture of face to face and online platform delivery and the role will support engagement for students and recruitment of Mentors to the programmes. The role will also oversee as required a number of student led engagement programmes and initiatives which may flex throughout the year and change as the service evolves. This will require liasing, organising, delivering, communicating, and working with a wide-range of students and other stakeholders across the University. You may not have worked in higher education before, but will bring a high level of administration, accuracy, innovation and creativity to the role, with a passion for customer service, feedback and continual improvement. We're looking for candidates who have experience of managing high-volume, busy workloads, who are extremely organised and able to think dynamically to solve problems. You will be a natural team player, working with a range of teams within and beyond the Careers Service to ensure we have a connected, dynamic and customer focussed approach You will ideally have: excellent interpersonal, written and verbal communication skills, combined with strong ICT skills and a commitment to delivering a high-quality customer service previous experience of working within both an office administration and front-line customer facing role, with the ability to create and maintain client relationships previous experience of working in a HE, Careers and/or Recruitment setting would be advantageous a flexible approach, working across the range of Careers service provision and undertaking occasional evening and weekend work the ability to act as a positive advocate for change and as an ambassador for the whole Careers Service flexibility, adaptability and an ability to continuously drive improvements in our service offer, processes and systems Please demonstrate how you meet the essential criteria outlined in the knowledge, qualifications, training and experience elements of the job description in your supporting statement. For an informal discussion please email one of us to arrange a zoom call: Mark Beresford – Student Engagement Manager email **** Francesca Canale-Dow Student Engagement Officer **** Interviews are likely to take place on Thursday 28th March 2024 and you will be notified if you have been shortlisted or not. This is a full-time position working 37 hours per week on a fixed-term basis for 6 months to cover a period of maternity/adoption leave. Flexible working options including job share will be considered. We offer a competitive salary package and a generous pension and holiday scheme. We also offer a range of other benefits, including ongoing development opportunities. A summary of our comprehensive benefits can be viewed here. A successful external candidate for this position would be employed by the University of Plymouth Services Limited, a wholly owned subsidiary of the University of Plymouth. Employees of the University of Plymouth Services Limited work alongside the University of Plymouth colleagues in delivery of Plymouth’s strategic vision, and will adopt the University of Plymouth’s HR policies and procedures in full unless otherwise stated. The University of Plymouth is a diverse, welcoming community where everyone makes a difference and is encouraged to bring their whole selves to work. To find out more about our inclusive community, initiatives such as Athena Swan and the Race Equality Charter and our range of benefits / support mechanisms such as flexible working, staff networks and enhanced maternity, paternity & adoption leave please visit our Equality, Diversity and Inclusion webpages We particularly welcome applicants from under-represented groups such as BAME/BIPOC and LGBT . Job Description
Region:
Location:
Plymouth
Salary:
£25,138 - £27,979 per annum - Grade 4
Package:
Fixed-term, Full-time
Contractual hours:
37
Basis:
FT Temporary Fulltime All Year ]]>
delivery plan. You will also be working in a cutting-edge and dynamic University in a beautiful location, where you can really make a difference.
As a member of the Student Engagement and Careers Operations team, you will contribute to the delivery of a student-focused, professional, friendly and efficient student careers service and associated programmes and initiatives. One key aspect of the role is to prepare and deliver a range of student mentoring programmes. These programmes are a mixture of face to face and online platform delivery and the role will support engagement for students and recruitment of Mentors to the programmes.
The role will also oversee as required a number of student led engagement programmes and initiatives which may flex throughout the year and change as the service evolves. This will require liasing, organising, delivering, communicating, and working with a wide-range of students and other stakeholders across the University.
You may not have worked in higher education before, but will bring a high level of administration, accuracy, innovation and creativity to the role, with a passion for customer service, feedback and continual improvement. We're looking for candidates who have experience of managing high-volume, busy workloads, who are extremely organised and able to think dynamically to solve problems. You will be a natural team player, working with a range of teams within and beyond the Careers Service to ensure we have a connected, dynamic and customer focussed approach
You will ideally have:
excellent interpersonal, written and verbal communication skills, combined with strong ICT skills and a commitment to delivering a high-quality customer service
previous experience of working within both an office administration and front-line customer facing role, with the ability to create and maintain client relationships
previous experience of working in a HE, Careers and/or Recruitment setting would be advantageous
a flexible approach, working across the range of Careers service provision and undertaking occasional evening and weekend work
the ability to act as a positive advocate for change and as an ambassador for the whole Careers Service
flexibility, adaptability and an ability to continuously drive improvements in our service offer, processes and systems
Please demonstrate how you meet the essential criteria outlined in the knowledge, qualifications, training and experience elements of the job description in your supporting statement.
For an informal discussion please email one of us to arrange a zoom call:
Mark Beresford – Student Engagement Manager email ****
Francesca Canale-Dow Student Engagement Officer ****
Interviews are likely to take place on Thursday 28
th
March 2024 and you will be notified if you have been shortlisted or not.
This is a full-time position working 37 hours per week on a fixed-term basis for 6 months to cover a period of maternity/adoption leave.
Flexible working options including job share will be considered.
We offer a competitive salary package and a generous pension and holiday scheme. We also offer a range of other benefits, including ongoing development opportunities. A summary of our comprehensive benefits can be viewed here
A successful external candidate for this position would be employed by the University of Plymouth Services Limited, a wholly owned subsidiary of the University of Plymouth. Employees of the University of Plymouth Services Limited work alongside the University of Plymouth colleagues in delivery of Plymouth’s strategic vision, and will adopt the University of Plymouth’s HR policies and procedures in full unless otherwise stated.
The University of Plymouth is a diverse, welcoming community where everyone makes a difference and is encouraged to bring their whole selves to work. To find out more about our inclusive community, initiatives such as Athena Swan and the Race Equality Charter and our range of benefits / support mechanisms such as flexible working, staff networks and enhanced maternity, paternity & adoption leave please visit our Equality, Diversity and Inclusion webpages
We particularly welcome applicants from under-represented groups such as BAME/BIPOC and LGBT .
Job Description
B0045
£25,138 - £27,979 per annum - Grade 4
25138
25138
27979
Professional/Support Services
Mon, 18 Mar 2024 00:00:00 GMT
Plymouth
Fixed-term, Full-time
37
FT Temporary Fulltime All Year
Thu, 15 Feb 2024 00:00:00 GMT

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