Educational Technology amp iCAP Coordinator

Profile

Work type:
Full Time Administrative
Location:
Madison, IN
Categories:
Administrative/Professional
General Description of Position:
The Educational Technology & Indiana Course Access Portal (iCAP) Coordinator supports faculty, staff, and students in the use of the Learning Management System (LMS) and other educational technology tools across all learning modalities. The position collaborates with campus and IvyOnline leadership to oversee campus or unit-level support and training and faculty professional development in the use of the LMS and educational technology. This includes support for all courses, self-paced learning modules, multimedia/interactive learning elements, accessibility standards, and other resources or tools. The focus of this position is balanced between the technical functions of educational technology and advancing pedagogically sound best practices.
This role will also be responsible for the majority of student communication related to the iCAP contract coordinated by Ivy Tech Madison in partnership with the Indiana Department of Education. This contract allows high school students from around the state to take online dual enrollment courses. Responsibilities include, but are not limited to communication regarding; the application process, qualification for college level courses, registration into course(s), performance in the class, billing, course completion.
Major Responsibilities:
Major Responsibilities – Ed Tech
Provides leadership around, and advocates for, the use of educational technology at the Madison campus or to promote student success and enhance teaching and learning across all modalities.
Collaborates with campus and IvyOnline leadership and staff/faculty, and other members of the Educational Technology team to plan and deliver educational technology professional development and/or training across all modalities.
Supports faculty with the identification, implementation, and use of educational technology tools, pedagogy, and resources across all modalities.
Supports faculty and staff in meeting required accessibility standards and student accommodations inside the Learning Management System (LMS).
Facilitates required faculty training course(s) in the use of the Learning Management System (LMS), required online faculty certification, and other professional development courses in distance education modalities.
Supports the assigned campus or unit with student orientation and faculty onboarding related to the Learning Management System (LMS) and educational technology, as needed.
Collaborates with academic leadership and other departments to support classroom educational technology tools and design.
Provides helpdesk support for the Learning Management System (LMS) and related integrations and educational technology tools for students, faculty and staff.
Contributes to the development and maintenance of the knowledge base for educational technology tools at the College.
Provides academic course quality assurance by conducting course audits and quality reviews at the direction of campus and/or IvyOnline leadership, as needed.
Other duties logically associated with this position may be assigned.
All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.
Major Responsibilities - iCAP
Sharing information on completing college application
Includes troubleshooting when problems arise
Working with high school staff (mentor) to encourage application completion
Coordinate the collection of transcripts, test scores, etc. to ensure college level readiness
Coordinate completion of college-wide assessment tool, Knowledge Assessment, when college level readiness is not reached otherwise
Onboarding and orientation of high school mentors
Includes adding mentors to appropriate course shells in IvyLearn
Registration of students into courses
Working with IvyOnline staff to determine appropriate number of sections for courses
Includes balancing students from different schools taking the same course to ensure sections are full
May include encouraging enrollment in specific courses in order for a section to run
Work frequently in the master database, along with the Business Office to ensure that registration and billing information are correct
In partnership with the Business Office, ensure appropriate fees are placed on student records
Communication with IvyOnline instructors to make them aware of iCAP programming and that students participating in the program are in their class(es)
Monitor student performance while courses are ongoing
Working frequently in the Grade Report to track student performance
Includes communication to mentor, high school counselors, and others to support students as needed
Review student performance when coursework is complete and deploy appropriate after action items as necessary
Review invoice(s) closely prior to billing
Assist in IDOE reporting process
Preferred Qualifications:
Bachelor Degree required. Bachelor and/or Master’s Degree in Education, Instructional Technology or Design, or Information Technology, Computer Science, or related field is preferred.
Experience working in a field that directly relates to the responsibilities of the position is required.
Experience working in higher education is preferred.
Experience facilitating the integration of technology in education is preferred.
Experience teaching, training, or in project management is preferred.
Successful completion of Quality Matters Applying the Quality Matters Rubric (APPQMR) and Higher Education Peer Reviewer Course (PRC) is preferred and will be required as part of ongoing professional development.
Promote an inclusive environment that reflects the broad diversity and backgrounds represented by our students and employees and which every individual feels respected and valued
Other Requirements:
Knowledge of various digital learning platforms such as learning management systems (Canvas, Blackboard, Brightspace, etc.), publisher platforms (Pearson’s MyLabsMastering, McGraw-Hill Connect, Cengage MindTap, etc.), and other platforms required.
Knowledge of communication platforms such as email, instant messaging (Microsoft Teams, Slack), and synchronous webcast meeting tools (Zoom, Microsoft Teams, GoTo Meeting) is required.
Knowledge of customer service and/or helpdesk support best practices and ability to deliver customer service with a calm and reassuring presence is preferred.
Knowledge of effective teaching practices/pedagogy and best practices in teaching and learning and/or training is preferred.
Possesses effective oral and written communication skills necessary to deliver technical information to a nontechnical audience.
Ability to work independently as well as collaboratively and can organize and prioritize multiple tasks and projects.
Ability to learn new systems efficiently and adapt to new standards and practices.
Promotes an inclusive environment that reflects the broad diversity and backgrounds represented by our students and employees and which every individual feels respected and valued
Pay and Benefits:
Pay range of $44,000-$47,000 annually (depending on qualifications). Full array of benefit offerings including a 10% contribution to your retirement account by the College. Learn more about benefits here ****Team Ivy Referral:
Eligible
Note:
At Ivy Tech we are dedicated to building a diverse, inclusive, and authentic workplace. If you are excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
Advertised:
17 May 2023
US Eastern Daylight Time
Applications close:
31 May 2023
US Eastern Daylight Time

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