Front of House Manager

Profile

Note for Current UM Employees
Current employees must apply internally via connectU >
Definition of Class
This position oversees the operation of the house (both lobby and audience seating area) during the run of a show or scheduled event. The incumbent prepares the physical space; schedules, trains, and supervises the volunteer ushers; and works closely with the box office and stage manager to handle ticketing concerns and coordination with backstage.
Examples of Work Performed
Prepares the front of house before an event.
Communicates with box office regarding seating and prepare any special seating arrangements.
Assigns volunteers' posts and ensures instructions are clear.
Coordinates with caterers to facilitate set-up of food or drinks.
Ensures merchandise/concession cash boxes are reconciled.
Places photographers and security detail at stations when necessary.
Coordinates details of an event with the other administrative staff to verify details listed on the event calendar.
Secures building before and after events.
Schedules volunteer ushers for events through weekly correspondence.
Schedules annual training session with new and current volunteers.
Recruits and trains new volunteers.
Plans and executes annual Volunteer Appreciation Event at the end of the season.
Serves as a liaison with back stage and tech crews to assist with needs and monitor schedule changes.
Greets visitors and helps acquaint them with the facility.
Assists with selling of merchandise at events as needed.
Ensures patrons are seated in an organized and timely manner before an event.
Monitors receptions before, during, and after events.
Handles miscellaneous administrative tasks and responsibilities.
Maintains and updates Front of House Manager procedure manual.
Performs similar or related duties as assigned.
Essential Functions
These essential functions include, but are not limited to, the following. Additional essential functions may be identified and included by the hiring department
Oversees the operation of the house during a scheduled event.
Trains, schedules, and communicates with volunteers
Minimum Education/Experience
Education:
Associate's Degree from an accredited two-year college or university.

Experience:
One (1) year of experience related to the above described duties.
Substitution Statement:
Related experience may be substituted for education, on a basis set forth and approved by the Department of Human Resources
Salary/Wage Information
To learn more about our pay structure and view our salary ranges, to visit the Compensation page of our Human Resources website. This link is provided for general pay information. Hourly rate or salary may vary depending on qualifications, experience, and departmental budget. Note: Unclassified positions (faculty, executives, researchers and coaches) do not have established salary ranges.
EEO Statement
The **MEMBERS ONLY**SIGN UP NOW***. provides equal opportunity in any employment practice, education program, or education activity to all qualified persons. The University complies with all applicable laws regarding equal opportunity and affirmative action and does not unlawfully discriminate against any employee or applicant for employment based upon race, color, gender, sex, pregnancy, sexual orientation, gender identity or expression, religion, citizenship, national origin, age, disability, veteran status, or genetic information.
Background Check Statement
The **MEMBERS ONLY**SIGN UP NOW***. is committed to providing a safe campus community. UM conducts background investigations for applicants being considered for employment. Background investigations include a criminal history record check, and when appropriate, a financial (credit) report or driving history check.
Category
First-Line Supervisors of Food Preparation and Serving Workers
Education
Associate's Degree
Experience
1 year
Job type
Full time
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