Online Student Success Coordinator UC Online

Profile

CURRENT UC EMPLOYEES MUST APPLY INTERNALLY VIA SUCCESSFACTORS > ****
 

Founded in 1819, **MEMBERS ONLY**SIGN UP NOW***. embarks upon its third century - building on the past and defining the future by leading urban, public universities into a new era of innovation and impact through its strategic direction, Next Lives Here. Underscoring the power of creativity, ingenuity, invention and inclusion, what's Next will accelerate our unrivaled momentum, evidenced by eight straight years of record enrollment and rankings that include placement among America's top 100 public universities by U.S. News & World Report. Home to a diverse student body of nearly 47,000 and more than 4,200 distinguished faculty, the university combines its Research 1 (Very High Research Activity) Carnegie Classification with a physical setting that The New York Times recently acclaimed as the most ambitious campus design program in the country.

 

ABOUT UC ONLINE
At **MEMBERS ONLY**SIGN UP NOW***. Online (UC Online), we deliver a world-class experience for students seeking online flexibility and University of Cincinnati quality. From inquiry to graduation, we push the boundaries of what is possible and drive innovation in online education at **MEMBERS ONLY**SIGN UP NOW***.. With a student-centric approach and data-driven decision-making model, we support students through the online lifecycle of program discovery, program participation, and degree attainment. Our students realize their hope for a better future through real-life learning at an institution with a legacy of research, innovation, and accomplishment.

JOB OVERVIEW
Provide administrative and logistical support to students and faculty immersed in online courses, certificates, and degree programs.  Also provide operational support to students and faculty regarding educational program issues and serve as a liaison between college personnel, faculty, and new and returning students.

ESSENTIAL FUNCTIONS
*Using a consultative advising approach, build friendly, professional relationships with new and returning students from 1st term through to graduation to provide administrative and customer support for assigned degrees and/or certificate programs in the areas of registration, course selection, persistence risk, and online student success strategies. *Support new student registration by conducting learning preparedness assessments to gauge online program readiness and assist with new student orientation as requested. *Using a Customer Relationship Management (CRM) platform, monitor and work to improve retention benchmarks and graduation rates through early identification of at-risk behaviors and provide guidance to mitigate student persistence issues, including such actions as personalized communication plans to ensure continuous enrollments.  *Share programmatic enrollment data and trends as an active strategic member of cross-functional teams. *Work closely with the Enrollment Advisors and UC Online Marketing to provide program updates and admission support. *Identify problems or inefficiencies and work with the appropriate enrollment functional leader and/or College to implement effective resolutions and improvements. *Monitor student satisfaction and coordinate problem resolution while maintaining a high level of professionalism. *Escalate student retention concerns to immediate supervisor or administrator. *Perform related duties based on departmental need.
REQUIRED EDUCATION
*Bachelor's Degree *Six (6) years of relevant work experience and/or other specialized training can be used in lieu of education requirement.
REQUIRED EXPERIENCE
Two (2) years of higher education advising or recruiting experience.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT
*Office environment/no specific unusual physical or environmental demands.
 

COMPENSATION AND BENEFITS

UC offers a wide array of complementary and affordable benefit options, to meet the financial, educational, health, and wellness needs of you and your family. Eligibility varies by position and FTE.

*Competitive salary range of $49,400 - $53,900 for this role, depending on the candidate's experience. *Comprehensive insurance plans including medical, dental, vision, and prescription coverage. *Flexible spending accounts and an award-winning employee wellness program, plus an employee assistance program. *Financial security via our life and long-term disability insurance, accident and illness insurance, and retirement savings plans. *Generous paid time off work options including vacation, sick leave, annual holidays, and winter season days in addition to paid parental leave. *Tuition remission is available for employees and their eligible dependents. *Enjoy discounts for on and off-campus activities and services.
 

**MEMBERS ONLY**SIGN UP NOW***., as a multi-national and culturally diverse university, is committed to providing an inclusive, equitable and diverse place of learning and employment. As part of a complete job application you will be asked to include a CONTRIBUTION TO DIVERSITY AND INCLUSION statement.

 

As a UC employee, and an employee of an Ohio public institution, if hired you will not contribute to the federal Social Security system, other than contributions to Medicare. Instead, UC employees have the option to contribute to a state retirement plan (OPERS, STRS) or an alternative retirement plan (ARP).

 

**MEMBERS ONLY**SIGN UP NOW***. IS AN AFFIRMATIVE ACTION / EQUAL OPPORTUNITY EMPLOYER / MINORITY / FEMALE / DISABILITY / VETERAN.

 

REQ: 74783 

SF:OMJ SF:RM SF:HEJ, SF:INS SF:HERC SF:DIV SF:LJN

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