Admissions Manager Client Resource Management

Profile

CURRENT UC EMPLOYEES MUST APPLY INTERNALLY VIA SUCCESSFACTORS > ****
 

Founded in 1819, **MEMBERS ONLY**SIGN UP NOW***. embarks upon its third century - building on the past and defining the future by leading urban, public universities into a new era of innovation and impact through its strategic direction, Next Lives Here. Underscoring the power of creativity, ingenuity, invention and inclusion, what's Next will accelerate our unrivaled momentum, evidenced by eight straight years of record enrollment and rankings that include placement among America's top 100 public universities by U.S. News & World Report. Home to a diverse student body of nearly 47,000 and more than 4,200 distinguished faculty, the university combines its Research 1 (Very High Research Activity) Carnegie Classification with a physical setting that The New York Times recently acclaimed as the most ambitious campus design program in the country.

 

JOB OVERVIEW
Serve as the functional expert for the Admissions Client Resource Management (CRM) system and is responsible for the setup, maintenance, reporting, and integrity of enrollment systems.

ESSENTIAL FUNCTIONS
*Identify and implement new or unused features in order to achieve the system's maximum potential. *Build customized dashboards, provide daily/weekly standard analytical reports needed as well as ad-hoc report requests, and research and provide analytic support to key decision makers for feedback and improvement of recruitment strategies. *Configure CRM modules, rules, workflows, tables, forms, fields to systematize business processes *Integrate CRM management into admissions enrollment goals such as application review and marketing strategies. *Ensure that the system reflects current organization structure and procedures including all user access and permissions *Serve as the primary owner of all data and monitor data integrity of prospect and applicant records and the effective transfer of information to university systems *Train all new CRM users and more experienced users when there are changes in features, improvements or policies. *Collaborate and cooperate with team members and university stakeholders, representing the department as an effective partner. Serve as the point of contact for individual CRM questions. *Troubleshoot individual issues that arise with student records, events, forms, etc. for various users. *May plan, implement and monitor integrations with both internal university and external systems as needed. *May provide direct and/or indirect supervision to exempt and non-exempt staff (i.e., hiring/firing, performance evaluations, disciplinary action, approve time off, etc.). *Perform related duties based on departmental need.
REQUIRED EDUCATION
Bachelor's Degree.

REQUIRED EXPERIENCE
*Five (5) years of related experience. *Supervision experience. *Experience working within a CRM.
ADDITIONAL QUALIFICATIONS CONSIDERED
*Two (2) years of experience working with the Slate CRM. *Experience with the import and export of data. *Experience working within a CRM in higher education. *Experience creating and reviewing internal communications concerning the CRM and it's related processes.
PHYSICAL REQUIREMENTS/WORK ENVIRONMENT
*Office environment/no specific unusual physical or environmental demands.
 

COMPENSATION AND BENEFITS

UC offers a wide array of complementary and affordable benefit options, to meet the financial, educational, health, and wellness needs of you and your family. Eligibility varies by position and FTE.

*Competitive salary range dependant on the candidate's experience. *Comprehensive insurance plans including medical, dental, vision, and prescription coverage. *Flexible spending accounts and an award-winning employee wellness program, plus an employee assistance program. *Financial security via our life and long-term disability insurance, accident and illness insurance, and retirement savings plans. *Generous paid time off work options including vacation, sick leave, annual holidays, and winter season days in addition to paid parental leave. *Tuition remission is available for employees and their eligible dependents. *Enjoy discounts for on and off-campus activities and services.
 

**MEMBERS ONLY**SIGN UP NOW***., as a multi-national and culturally diverse university, is committed to providing an inclusive, equitable and diverse place of learning and employment. As part of a complete job application you will be asked to include a CONTRIBUTION TO DIVERSITY AND INCLUSION statement.

 

As a UC employee, and an employee of an Ohio public institution, if hired you will not contribute to the federal Social Security system, other than contributions to Medicare. Instead, UC employees have the option to contribute to a state retirement plan (OPERS, STRS) or an alternative retirement plan (ARP).

 

**MEMBERS ONLY**SIGN UP NOW***. IS AN AFFIRMATIVE ACTION / EQUAL OPPORTUNITY EMPLOYER / MINORITY / FEMALE / DISABILITY / VETERAN.

 

REQ: 73158 

SF:OMJ SF:RM SF:HEJ, SF:INS SF:HERC SF:DIV SF:LJN

Company info

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