Housing and Student Conduct Coordinator

Profile

u00A0OUR CAMPUS: Suffolk University Madrid is the Universityu2019s European branch and an extension of our main campus, located in the heart of Boston, Massachusetts, one of Americau2019s historic learning centers. Suffolk Madrid enrolls about 110-150 students who primarily come the United States as well as Spain and other European Union countries, Asia and Latin America. Suffolk Madridu2019s intimate size and student-centered philosophy allow us to provide close attention to each individual. Our professors work closely with students to guide their academic progress and keep them on the right course to achieve their academic goals. We help our students adapt to life in Spainu2014on campus, in their housing arrangements, through carefully planned excursionsu2014and guide them in the development of intercultural communication skills that will stay with them throughout their lives.u00A0The position combines providing quality housing for students; maintaining a safe, healthy and living environment while ensuring that studentsu2019 rights are protected and University behavior standards are enforced.u00A0DUTIES AND RESPONSIBILITIES:u00A0Student Housing duties:u00A0General tasks:u00A0-u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Housing placements: reception of student profiles & preferences and housing requests, assigning student housing-u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Orientation and arrival day: info session on housing--rules & regulations, issuing keys & getting students settled-u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Maintenance of housing database, growing network and available housing options including homestays, residence halls and apartments-u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Managing contracts for housing vendors-u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Solving housing incidents in a timely manner-u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Gathering feedback and data to create reports on housing-u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Manage and report on housing budget: control and tracking of payments and budgets for housing department, including damages and additional fees-u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 End of term: managing student exit, venues inspection, keys collection, reimbursement of housing deposits, student left luggage.u00A0Customer satisfaction: u00A0-u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Providing high customer satisfaction: tracking touchpoints that influence customer satisfaction; reviewing housing evaluations; acting quickly to resolve housing incidents and issues.-u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Interface w/ students: infractions of contract (disciplinary), responding to minor issues (repairs), roommate problems, etc.u00A0Student Conduct duties:u00A0-u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Respond to alleged violations of SUMC Community Standards-u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Interview students involved and investigate the incident-u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Make a determination of student responsibility for the incident-u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Impose sanctions appropriate to the violation of rules-u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Conduct follow-up with students and administration to ensure that sanctions have been completed-u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Maintain all records of the incident, all communication regarding the incident, and documentation related to the incident-u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Perform follow-up with any victims of the incident, including medical follow-up, providing counseling services, or peer mediation-u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Prepare documentation of incidents for the Suffolk legal team, as necessary-u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Make decisions as a team in conjunction with the Student Affairs Officeu00A0Other responsibilities:u00A0-u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Participate in and supervise student activities as requested.-u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Help with the preparation of the Orientation sessions for students when they arrive on the Madrid campus.-u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Participate in Madrid Campus welcome trips at the beginning of Spring and Fall semesters. -u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Participate in weekend trips, as needed.-u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Fill in as receptionist as needed-u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Handle SUMC emergency phone on rotation. The incumbent is one of five or six employees on the emergency phone weekly rotation who will respond to emergencies. This involves taking the emergency phone overnight and responding to calls after normal Campus hours and on weekends and holidays.u00A0 -u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Other responsibilities as assignedu00A0MINIMUN REQUIREMENTS:u00A0-u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 BA and 7-10 years of relevant experience.-u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Must be bilingual, with strong English skills.u00A0 -u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Excellent organizational, communications and interpersonal skills. -u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Applicant should be familiar with Microsoft 365 and should be comfortable with all the functions therein. -u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 u00A0KNOWLEDGE, SKILLS AND ABILITIES: -u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Ability to maintain confidentiality of records and information.-u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Strong problem-solving skills.-u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Demonstrates operating principles of communication and teamwork.-u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Ability to work under pressure.-u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Ability to multi-task and maintain organization.-u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Have a sensitivity and concern for others as individuals, as well a personal and professional commitment that goes beyond outlined responsibilities.

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