Student Services Administrator New York University - Military Veterans

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Student Services Administrator US-NY-New York Job ID: 2021-9132 Type: College of Dentistry (DN1032) # of Openings: 1 Category: Student Services/Athletics New York University Overview The Student Services Administrator serves as a primary resource for customers of the Registrars Office at the College of Dentistry to diagnose and resolve complex client inquiries and issues related to all Registrar functions, including, but not limited to, student registration, graduation, and academic records and credentials. Resolve issues in a professional and courteous manner, demonstrating comprehensive knowledge of federal and state regulations, department and student- related administrative policies and procedures. Partner with other offices (Bursar, Financial Aid, StudentLink, School Deans, Advising, NYU IT, Student Health Center, etc.) to ensure inquiries are resolved while upholding academic policy, degree requirements, and appropriate rules. Document and recommend changes to office procedures and business workflows; and lead and/or participate in department special projects. Responsibilities Required Education: Bachelor's Degree Required Experience: 3 years of related experience, including in-depth knowledge/application of student service principles and practices in areas such as financial aid, bursar, registrar, enrollment services, or an equivalent combination of education and experience. Required Skills, Knowledge and Abilities: Excellent written and verbal communication skills, including the ability to influence and advocate when appropriate. Ability to promote a cooperative work environment. Exceptional attention to detail and accuracy. Ability to analyze and solve complex problems. Proficiency with computers, Microsoft Office, and student information systems. Strong organizational skills with the ability to simultaneously manage multiple projects in a fast-paced environment. Ability to consistently meet deadlines. Ability to demonstrate tact and diplomacy when dealing with difficult issues and/or diverse organizations. Ability to develop positive and cooperative relationships with students, faculty, staff, parents, professional colleagues, and the public. Demonstrated ability to provide high-quality customer service throughout a cases life cycle (i.e., from initial contact to issue resolution). Ability to interpret policies and procedures, and to facilitate decision making. Preferred Skills, Knowledge and Abilities: Knowledge of FERPA and higher education credentials best practice. Qualifications NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen. EOE/AA/Minorities/Females/Vet/Disabled/Sexual Orientation/Gender Identity PI165895513

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