Financial Aid Information Analyst

Profile

The Financial Aid Information Analyst serves as a comprehensive initial point of contact in Financial Aid. Providing accurate direction and guidance to students, their families and staff in all aspects of the financial aid process, this individual also identifies students who need to meet with a financial aid counselor or administrator to resolve more complex issues. The initial preparation this position provides reduces the number of students who must see a counselor and/or better prepares those who do for a more productive meeting. The Financial Aid Information Analyst possesses a comprehensive understanding of federal, state and institutional policies and procedures in order to accurately guide students through financial aid, scholarship and loan application processes. This individual must also have a thorough understanding of the Admissions and Advising, Records and Registration, the Test Center, Cashier's Office, Disability Services, Career Links and Retention Services policies and procedures as they relate to the financial aid processes and other services that facilitate paying for college. This individual is responsible for analyzing and determining the accuracy and completeness of all incoming information, including, but not limited to federal tax forms, INS documentation, orphan or ward of the court documentation, selective service confirmation, student loan forms and payroll hiring forms. The Financial Aid Information Analyst must be able to work flexibly with diverse constituencies and possess the ability to manage multiple competing priorities, while providing outstanding customer service. The analyst must also have excellent command of all relevant technology.
Requirements:
Minimum Qualifications
Associates Degree required.
Preferred Qualifications
Excellent knowledge and experience with technology, including equipment (PCs, scanners, etc.); software applications (student systems, MS Office, ImageNow or similar imaging technology, financial aid programs); the Web and Internet, as well as the ability and motivation to acquire and apply new knowledge and implement new software applications.
Superior interpersonal and communication skills, including outstanding customer service skills required, including the ability to determine needs and resolve issues. Ability to manage multiple competing priorities and function independently with minimal supervision.
Ability to learn and apply multiple complex federal and state financial aid laws and regulations as well as instructional polices and procedures. Ability to work in a team environment. Ability to maintain strict confidentiality.
Experience working with diverse populations strongly preferred. Ability and willingness to work effectively with other Enrollment Services units as well as other college constituencies.

Company info

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