Specialty Pharmacy RX Education Manager

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Job Information
Humana
Specialty Pharmacy RX Education Manager
in
Albany
New York
Description
Responsibilities
The Manager, Consumer Engagement contributes to business strategy by understanding benefit offerings to ensure enrollment success, identifying member education opportunities to drive maximum utilization of available resources, and directing clients on the use of available resources. Decisions are typically related to resources, approach, and tactical operations for projects and initiatives involving own departmental area. Requires cross departmental collaboration, and conducts briefings and area meetings; maintains frequent contact with other managers across the department.
Required Qualifications
Bachelor's Degree or 5 years Customer Service Management experience
3 or more years of operational experience
2 or more years of management experience
Prior demonstrated experience with process improvement or process design and implementation
Comprehensive knowledge of all Microsoft Office applications, including Word, Excel, and PowerPoint
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Preferred Qualifications
Progressive work experience in the Health Insurance industry
Demonstrated sales and account management experience
Specialty Pharmacy Experience
Pharmacy Sales Experience
Six Sigma Certified
Additional Information
For this job, associates are required to be fully COVID vaccinated (preferred) or undergo weekly COVID testing and wear a face covering while at work. The weekly testing will need to be done through an approved Humana vendor, and unvaccinated associates should follow all social distancing and masking protocols if they are required to come into a Humana facility or work outside of their home. We are a healthcare company committed to putting health and safety first for our members, patients, associates, and the communities we serve.
If progressed to offer, you will be required to:
Provide proof of full vaccination or commit to testing protocols
*OR  *
Provide proof of applicable exemption including any required supporting documentation
​​Medical, religious, state and remote-only work exemptions are available.
Scheduled Weekly Hours
40

Company info

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