Education Counsellor3

Profile

The Education Counsellor is responsible for providing information, advice, support and processing of applications for international students seeking placement in education institutions in UAE By promoting IDP products and services directly to students the Education Counsellor is responsible for supporting the achievement of office / country sales performance targets. The counsellor will also provide support and referral for students with issues other than placement, ultimately ensuring the delivery of outstanding customer service.Key Responsibilities;Student CounsellingDelivering ResultsBusiness DevelopmentCustomer ServiceClient RelationshipsTeam WorkCommunicationRESPONSIBILITIESCounsel prospective students to identify appropriate study options including suitable courses and institutions.Schedule and conduct phone discussions and office meetings to accurately convey course / program information whilst ensuring that each students needs are being met. This includes advising students with respect to admissions requirements, processes and qualification options.Assist students in determining an appropriate shortlist of applications to submit, thereby ensuring effective use of counselling time.Support the student through the admissions, visa and pre departure processes.Develop and maintain strong relationships with students and their families to ensure that IDP is regarded as a highly professional and trusted service provider.Maintain the highest level of integrity and ethics in every interaction with students and their families, clients and colleagues.Deliver consistently outstanding service to ensure a high number of students are converted to the next stage of the student pipeline, ultimately submitting applications to education institutions and accepting the resulting offers.Identify opportunities to generate leads and effectively leverage these opportunities. e.g. determine the prospective schools, universities, companies and scholarship bodies from where new leads can be derived and established effective relationships with them.CRM system is used to support the end to end counselling process including the capture and follow up of all leads and opportunities to close sales.Identify new business opportunities in consultation with the BUMMaintain regular contact and activities with key accounts (schools, scholarship bodies)Act with the highest level of accountability with students, clients and colleagues.Respond to face to face enquiries and enquiries visa phone and email in a timely manner, with accurate and relevant information.Process and submit applications to institutions, obtain offers and facilitate enrolments in a timely manner.Build effective relationships with education institution staff to support timely application processing.Assist students with on-arrival issues or and refer to appropriate agencies where necessaryBuild strong relationships with network counsellors to enable ongoing support of students onshore.Attend client briefings, workshops and visits to institutions to support the development of knowledge of institutions and establish relationships with key contacts.Work with Business Unit / Operations Managers and institution representatives to developing strategies to effectively promote institutions.Act with integrity and professionalism in all interactions with client representatives.Support Business Unit Manager / Operations Manager / Marketing Teams in the organisation of major promotional events such as interview programs, in-house interview sessions and exhibitions, and other activities as required.Provide input on marketing or promotional activities to encourage student numbers.

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