Reservations amp Events Specialist 2

Profile

02/20/2022
Category:
Conference and Events Administration
Job ID
30030
Location
Tampa, FL
Full/Part Time
Full-Time
Regular/Temporary
Regular
Position Details
Dept Number/Name:
0-0427-000 / Marshall Student Center
College Division:
Student Success
Salary Plan:
Staff
Job Code/Title
: 2204 / Reservations & Events Specialist
Hiring Salary Range
: $36,500 - $38,500 annually
Position Numbers:
00013453 & 00017083
ORGANIZATIONAL SUMMARY
The Marshall Student Center provides facilities and event services for the USF students, departments, faculty, and visitors. The MSC is the hub for campus life and programs and houses offices including Student Government, Leadership and Civic Engagement, Center for Student Involvement, and Fraternity and Sorority Life.
POSITION SUMMARY
The Reservations and Events Specialist supports the space and facility reservation functions of the Marshall Student Center for student groups, university departments and the general public. The majority of the work involves contact with customers, hands on experience with EMS scheduling software, assistance with event planning principles, and the ability to develop strong working relationships with the Marshall Student Center operational departments and campus entities which support campus events. The Reservations and Events Specialist will work closely with the clients to plan their events and the Conference and Event Planner to ensure excellent customer service.
RESPONSIBILITIES
Serves as on-site liaison with the client through the initial reservation requests for all student, department and non university events and conferences at the Marshall Student Center. Provides assistance to the customers by processing the reservation request forms to ensure proper completion, doing tours of the MSC rentable spaces and providing event planning support. Responds to the general email account for the EMS Planning Office and provides assistance with routine requests for information related to the MSC Event & Meeting Services policies and procedures, room rental and capacities for space in the MSC and outdoor reservable spaces.
Works collaboratively with the MSC Events team regarding requirements and expectations of the MSC clients. This position will work with customers to review all elements of the event to include logistical support, room set-ups, audio-visual services, catering, parking needs, policy interpretations and all other event planning issues. Upon direction of the Assistant Director of Event Planning, the incumbent will provide support to clients in coordinating events with USF Dining Services, University Police, Physical Plant, Parking Services, MSC Operations Department and other University support services connected with the reservations process.
Utilizes the EMS Scheduling Software System to enter reservations for the Marshall Student Center and other MSC programmable spaces on campus. Collects and enters accountable offers forms for the various student organizations.
Responsible for accounts receivable tasks for the EMS office including identifying all billable charges from all departments supporting an event and then preparing invoices to be set to the client and RMD. Provides communication to clients with outstanding invoices to receive payment. Verifies student organization's A&S account status and chartfield data from Student Government, collects chartfield data for USF Departments E&G and Foundation accounts and secures required deposits from non-university entities. Charged with ensuring that all bills are processed in a timely manner.
Creates diagrams to assist the clients and MSC Logistics team. Performs other duties as assigned.
Performs other duties as assigned
MINIMUM QUALIFICATIONS
This position requires a high school diploma or equivalent, with at least four years of experience in an office or administrative support position. Additional education may not be substituted for this experience requirement.
PREFERRED QUALIFICATIONS
Prefer a Bachelor's degree and one year experience in Student Unions Event Planning, Hospitality Organization or other customer service organizations is preferred. Experience with EMS Scheduling Software is preferred. Strong customer service skills and attitude is critical.
SPECIAL SKILLS/TRAINING:
The Reservations and Events Specialist will work in an office environment using computer and other office equipment; there is no need for physical work.
USF Tampa
Information for Applicants
This position is subject to a Level 1 criminal background check.
Job Opening Number: 30030
Posting Date: 02/18/2022
Posting End Date: 03/20/2022
How to Claim Veteran's Preference
This position allows eligible veterans and their spouses to claim Veterans' Preference pursuant to Florida Statute 295.
Applicants claiming preference are responsible for providing required documentation AT THE TIME OF SUBMITTING APPLICATION; such documentation is required for eligibility determination.
Supporting documentation, in addition to the DD214, may be required based on eligibility criteria. If you are submitting a DD 214, please ensure the social security number and date of birth is redacted/removed.
For information on obtaining a DD 214 visit ****or ****.
How To Apply
Click on the Apply Now
button. When applying to an opening you will have the opportunity to upload a cover letter and resume.
Apply online by completing the required information and attaching your cover letter and resume. Please include your experience as it relates to the qualifications stated above. YOUR COVER LETTER AND RESUME, PLUS ANY OTHER REQUESTED MATERIAL, MUST BE IN ONE ATTACHMENT. Only online applications are accepted for this position.
Click here
for additional tutorial information.
Equal Employment Opportunity
USF is an equal opportunity, equal access academic institution that embraces diversity in the workplace.
The **MEMBERS ONLY**SIGN UP NOW***. does not discriminate on the basis of sex and prohibits sexual harassment. Any person may report sex discrimination, including sexual harassment (whether or not the person reporting is the person alleged to be the victim of conduct that could constitute sex discrimination or sexual harassment), in person, by mail, by telephone, or by electronic mail, using the contact information listed for the Title IX Coordinator. Reports may be made at any time either online
or directly to the University's Title IX Coordinator.
Work Location
Campus map and location overview: USF - Tampa Campus
About USF
The **MEMBERS ONLY**SIGN UP NOW***. is a high-impact global research university dedicated to student success. Over the past 10 years, no other public university in the country has risen faster in U.S. News and World Report's national university rankings than USF. Serving more than 50,000 students on campuses in Tampa, St. Petersburg and Sarasota-Manatee, USF is designated as a Preeminent State Research University by the Florida Board of Governors, placing it in the most elite category among the state's 12 public universities. USF is a member of the American Athletic Conference.
Working at USF
With more than 16,000 employees at USF, the **MEMBERS ONLY**SIGN UP NOW***. is one of the largest employers in the Tampa Bay region. At USF you will find opportunities to excel in a rich academic environment that fosters the development and advancement of our employees. We believe in creating a talented, engaged and driven workforce through on-going development and career opportunities. We also offer a first class benefit package that includes medical, dental and life insurance plans, retirement plan options, tuition program and generous leave programs and more.
To learn more about working at USF please visit: Work Here. Learn Here. Grow Here
Apply on Institution's Website
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