Computer Support Specialist III Admissions/New Student Services

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Admissions/New Student Services
invites applications for a
Computer Support Specialist III
to join their team. The individual assigned to this role serves as the technical lead/senior position within the Admissions department (specifically for Banner SIS and Slate CRM) in close collaboration with IT. The employee assigned to this role will serve as the Undergraduate Admissions lead on implementation and integration of third-party software, which includes documenting, testing, troubleshooting and training end users.
The following responsibilities are considered essential duties of this position:
Slate CRM
SIS – Banner
Ellucian Document Management System
Ellucian Work Flow
TES
Transferology
Cascade CMS
The person assigned to this position will also serve as an Undergraduate Admissions liaison for SIS - Banner, including the following responsibilities:
Serves as a Banner Admissions Module Technical Representative focusing on planned upgrades, scheduled downtime and admissions security data steward
Responsible for determining and authorizing access to Banner Enrollment Services. Maintain and ensure Banner data integrity and security for admissions evaluations and transfer credit articulation through a variety of processes
Work with programmers and analysts at EIS JIRA to coordinate testing, diagnose problems and recommend solutions
Database edits for census reporting
Identify and mark duplicate 790s in Banner
Admissions representative of MOD Squad (Banner coordination team)
Responsible for data integrity of Banner and Slate data for Admissions & transfer credit both incoming from Slate, and outgoing for reporting purposes, such as census reporting
Responsible for the configuration and administration of various third-party systems in support of Admissions and Transfer Credit evaluations for Admissions related systems including, but not limited to, Parchment Exchange, State of Montana File Transfer, NSC, testing services such as ACT, SAT, AP and English proficiency, and other state & federal systems
The employee in this position will closely collaborate on implementation, integration and maintenance of Slate CRM, which includes the following essential duties:
Serve as member of Slate team with IT
Coordinate work with the Slate CRM Technical lead, including configuring, testing, and monitoring the integration
Support the Admissions staff with data requests and data troubleshooting between Slate and Banner
Work closely with the Assistant Director of Enrollment Marketing on technical aspects of Slate communications, on set up and deployment of communications to support application processing and evaluations, and on annual audit of and routine updates to the Admissions web pages
The employee in this position will be the primary technical lead for all systems and processes involving transfer course articulation and evaluation, including the following responsibilities:
Responsible for determining and authorizing access to TES and Transferology. Maintain and ensure TES data integrity and security for admissions evaluations and transfer credit articulation through a variety of processes
Serve as campus expert on Transfer Articulation modules within Banner SIS
Required Skills
Strong analytical and troubleshooting skills
Strong attention to detail
Demonstrated ability to quickly master new technical skills, software programs, and production processes
Interpersonal skills and the ability to work as a collaborative team
Demonstrated knowledge and experience in relational databases
Displaying a high level of accuracy with data coding and entering
Proven knowledge and understanding of standard office software applications. Demonstrated ability to identify and resolve data discrepancies, or the ability to learn
Ability to work and learn independently and to initiate necessary work procedures as determined by supervisor
Ability to organize and prioritize work assignments, handle interruptions and manage multiple tasks with deadlines
Ability to learn new technologies and maintain technical currency
The flexibility and adaptability to work effectively in a dynamic and evolving environment. Demonstrated knowledge of professional office practices and procedures, business English, spelling, composition, and grammar, including exceptional writing and editing skills
Demonstrated skill and ability to operate standard office equipment: printers, copiers, fax machine, multi-line telephone system
Minimum Required Experience
Bachelor’s degree in Computer Science, Information Systems, or closely related field, or any combination of education and experience that would provide the competencies required to successfully discharge the essential duties assigned to this position
Preferred Qualifications
Experience with Banner
Experience with a CRM, preferably Slate
Experience with TES and Transferology and/or with transfer evaluation and course articulation
Familiar with **MEMBERS ONLY**SIGN UP NOW***. and the admission process Familiar with Higher Education policies and procedures
About Admissions/New Student Services and UM
Attract, support and enhance student enrollment at **MEMBERS ONLY**SIGN UP NOW***. by providing quality information, service, and complete financial options to make the college enrollment process efficient, accessible and student centered.
**MEMBERS ONLY**SIGN UP NOW***. is a unit of the Montana University System with over 10,000 students. It is located in Missoula, a culturally vibrant community of about 72,000, surrounded by mountain grandeur which was recently ranked in the “ top 20 best college towns with a population of less than 250,000
” by the American Institute for Economic Research and ranked 9th in Outside Magazine’s “ The 16 Greatest Places to Live in America” in 2014
. Many national publications recognize Missoula for its high quality of life
. Abundant recreational opportunities in surrounding state and national forests and nearby Glacier National Park and Yellowstone National Park complement a thriving intellectual atmosphere. **MEMBERS ONLY**SIGN UP NOW***. offers eligible employees a generous benefits package that positively separates UM from other local employers and offers many programs and policies to support work-life balance for its employees.
**MEMBERS ONLY**SIGN UP NOW***. is an Affirmative Action/Equal Opportunity employer and has a strong institutional commitment to the principle of diversity in all areas. In that spirit, we are particularly interested in receiving applications from a broad spectrum of qualified people who would assist the University in demonstrating its five priorities for action
: Place student success at the center of all we do; drive excellence and innovation in teaching, learning, and research; embody the principle of “mission first, people always; partner with place; and proudly tell the UM story.
To learn more about **MEMBERS ONLY**SIGN UP NOW***., Missoula, and the State of Montana, please visit the links below.
University of Montana
Video: UM Lifestyles
University Highlights
Position Details
Position Title:
Computer Support Specialist III
Position Number:
NEW
Department:
Admissions/New Student Services
Work Schedule:
Full-time, 1.0 FTE (40 Hours a week), Monday through Friday 8:00 am to 5:00 pm, 12 months/year
Salary:
$21.99/hr
Union Affiliation:
FOCUS-MFPE
Probationary Period:
Six months minimum
Benefits Include
Insurance package, mandatory retirement plan, partial tuition waiver, and wellness program
Criminal Background Investigation is required prior to the Offer of Employment In accordance with University regulations, finalists for this position will be subject to criminal background investigations. ADA/EOE/AA/Veteran's Preference
Reasonable accommodations are provided in the hiring process for persons with disabilities. For example, this material is available in alternative format upon request. As an Equal Opportunity/Affirmative Action employer, we encourage applications from minorities, veterans, and women. Qualified candidates may request veterans’ or disabilities preference in accordance with state law. References:
References not listed on the application materials may be contacted; notice may be provided to the applicant. Testing:
Individual hiring departments at UM may elect to administer pre-employment tests, which are relevant to essential job functions. Employment Eligibility:
All New Employees must be eligible and show employment eligibility verification by the first date of employment at UM, as legally required (e.g., Form I-9).

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