Student Services Hub Advisors

Profile

Description:
Our Student Services department provides support, advice and guidance to our student population to enable them to flourish and succeed during their time at University and beyond. Our services include mental health and wellbeing services, support for those with a health condition, impairment or disability, faith and spiritual support, bursaries and hardship funds, enhancing the international student experience, and student disciplinary and conduct matters. The Student Hub provides an effective, front-line support service for the Student Services department. Through the Student Hub, we streamline access to student support, delivering a service that allows students to receive advice on a range of enquiries in one place, which is easy to find, both online and on campus, and to access this advice when they need it. Providing a first-stop shop for student enquiries, the Hub Advisors provide a single gateway for students to access information, advice and support on a wide range of student life, wellbeing and learning issues. This happens in-person, online and over the phone, including topics such as finance and funding, immigration, mental health, wellbeing, disability support, learning and skills development. You will need experience of office administration and working in a busy, customer service (preferably student facing) environment. You may be expected to work with people who are upset, confused or support with particulary sentitive and highly emotive subjects which you will need to be able to handle sensitively whilst remaining calm and empathetic and having the ability to problem solve. We're looking for candidates who are able to help us to deliver a student-focused, professional, friendly and efficient student service. Please demonstrate how you meet the essential criteria outlined in the knowledge, qualifications, training and experience elements of the job description in your supporting statement. For an informal discussion to find out more about the role, please contact Heather Shepherd at ****. Interviews are likely to take place on Wednesday 29th November 2023 and you will be notified if you have been shortlisted or not. We have 2 full-time positions working 37 hours per week on a permanent basis available. Applications from candidates wishing to job share will be considered. We offer a competitive salary package and a generous pension and holiday scheme. We also offer a range of other benefits, including ongoing development opportunities. A successful external candidate for this position would be employed by the University of Plymouth Services Limited, a wholly owned subsidiary of the University of Plymouth. Employees of the University of Plymouth Services Limited work alongside the University of Plymouth colleagues in delivery of Plymouth’s strategic vision, and will adopt the University of Plymouth’s HR policies and procedures in full unless otherwise stated. The University of Plymouth is a diverse, welcoming community where everyone makes a difference and is encouraged to bring their whole selves to work. To find out more about our inclusive community, initiatives such as Athena Swan and the Race Equality Charter and our range of benefits / support mechanisms such as flexible working, staff networks and enhanced maternity, paternity & adoption leave please visit our Equality, Diversity and Inclusion webpages We particularly welcome applicants from under-represented groups such as BAME/BIPOC and LGBT . Job Description
Region:
Location:
Plymouth
Salary:
£25,138 to £27,979 per annum - Grade 4
Package:
Permanent, Full-time
Contractual hours:
37
Basis:
FR Permanent Fulltime All Year ]]>
funds, enhancing the international student experience, and student disciplinary and conduct matters.
The Student Hub provides an effective, front-line support service for the Student Services department.
Through the Student Hub, we streamline access to student support, delivering a service that allows students to receive advice on a range of enquiries in one place, which is easy to find, both online and on campus, and to access this advice when they need it.
Providing a first-stop shop for student enquiries, the Hub Advisors provide a single gateway for students to access information, advice and support on a wide range of student life, wellbeing and learning issues. This happens in-person, online and over the phone, including topics such as finance and funding, immigration, mental health, wellbeing, disability support, learning and skills development.
You will need experience of office administration and working in a busy, customer service (preferably student facing) environment. You may be expected to work with people who are upset, confused or support with particulary sentitive and highly emotive subjects which you will need to be able to handle sensitively whilst remaining calm and empathetic and having the ability to problem solve. We're looking for candidates who are able to help us to deliver a student-focused, professional, friendly and efficient student service.
Please demonstrate how you meet the essential criteria outlined in the knowledge, qualifications, training and experience elements of the job description in your supporting statement.
For an informal discussion to find out more about the role, please contact Heather Shepherd at ****
Interviews are likely to take place on Wednesday 29
th
November 2023 and you will be notified if you have been shortlisted or not.
We have 2 full-time positions working 37 hours per week on a permanent basis available. Applications from candidates wishing to job share will be considered.
We offer a competitive salary package and a generous pension and holiday scheme. We also offer a range of other benefits, including ongoing development opportunities.
A successful external candidate for this position would be employed by the University of Plymouth Services Limited, a wholly owned subsidiary of the University of Plymouth. Employees of the University of Plymouth Services Limited work alongside the University of Plymouth colleagues in delivery of Plymouth’s strategic vision, and will adopt the University of Plymouth’s HR policies and procedures in full unless otherwise stated.
The University of Plymouth is a diverse, welcoming community where everyone makes a difference and is encouraged to bring their whole selves to work. To find out more about our inclusive community, initiatives such as Athena Swan and the Race Equality Charter and our range of benefits / support mechanisms such as flexible working, staff networks and enhanced maternity, paternity & adoption leave please visit our Equality, Diversity and Inclusion webpages
We particularly welcome applicants from under-represented groups such as BAME/BIPOC and LGBT .
Job Description
A9831
£25,138 to £27,979 per annum - Grade 4
25138
25138
27979
Professional/Support Services
Sun, 19 Nov 2023 00:00:00 GMT
Plymouth
Permanent, Full-time
37
FR Permanent Fulltime All Year
Thu, 26 Oct 2023 00:00:00 GMT

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