Faculty Relationship Manager I

Profile

What We’re Looking For:
The Faculty Relationship Management Team is responsible for the overall faculty teaching experience. We’re the central point of contact and the “glue” that connects faculty-facing teams, instructional staff, and school leadership. We advocate on behalf of faculty, school leadership, and internal stakeholders to drive both immediate solutions and a long-term holistic faculty experience. We understand the unique needs of each university partner, and empower faculty to leverage 2U resources with confidence. Ultimately, our work clears the way so faculty can focus on what really matters: delivering world-class student outcomes.
The Faculty Relationship Manager I serves as the primary liaison between university faculty and 2U’s faculty-facing teams. This position is responsible for optimizing the faculty experience for an assigned portfolio of programs, including assisting with onboarding, sharing best practices, communicating platform updates and features, mitigating risks, and managing escalations.
A successful candidate will value and enjoy the challenge of building relationships with multiple stakeholders in a complex organization, and thinking critically about finding opportunities to support faculty. They can successfully balance multiple competing priorities, and possess the agility and willingness to adapt to change, shift course, alter approaches and assume new responsibilities.
Responsibilities Include, But Are Not Limited To:
Portfolio Relationship Management
Manage a portfolio of 3 university programs, cultivating a seamless faculty experience that delights partners and improves the student learning experience.
Employ tailored outreach strategies to facilitate meaningful interactions with faculty and school leadership.
Respond quickly and appropriately to address faculty needs. De-escalate faculty who are frustrated, building trust and confidence in 2U’s services and tools.
Collaborate with university leadership and cross-functional teams to escalate as needed to promptly resolve faculty concerns.
Proactively communicate with high-level stakeholders, including framing issues in the broader context and identifying next steps.
Faculty Readiness
Track and manage progress and key milestones to ensure faculty readiness prior to each term start, effectively prioritizing tasks and responsibilities based on importance and relative timing.
When risks to faculty readiness arise, identify root causes and investigate potential solutions. Escalate appropriately to resolve concerns.
Collaborate with high-level stakeholders and cross-functional teams to ensure all faculty are fully prepared and have the resources and access needed to teach successfully.
Problem Solving
Demonstrate expertise in 2U’s platforms, tools, and processes.
Track resolution of technical and content-related issues and liaise effectively with internal stakeholders to understand root causes and push for resolution.
Leverage systems, tools, and methods to optimize day-to-day activities and increase efficiency and effectiveness.
Stakeholder Management
Actively participate in cross-functional meetings to represent the faculty experience and collaborate on strategic programmatic improvements.
Ensure partner and internal stakeholders are aligned and prepared to ensure faculty success. Drive solutions to identified risks.
Create program-specific action plans to address concerns and proactively mitigate future risks.
Things That Should Be In Your Background:
Bachelor degree required; relevant Masters degree preferred.
At least 5 years of experience in account management, higher education or education technology.
Tech-savvy and comfortable with new technologies, particularly Zoom, Salesforce, and industry standard learning management systems.
Ability to quickly learn and acclimate to new technologies and systems.
Strong organizational and communication skills (written and oral) and proven ability to communicate effectively with a wide range of stakeholders
Problem solver capable of identifying root causes and recommending solutions with keen attention to detail.
Self-starter who can take ownership of initiatives to deliver high quality results.
Exceptional customer service orientation, ability to tailor approach for different audiences
Agility and willingness to adapt to change, shift course, alter approaches and assume new responsibilities
About 2U Inc. (NASDAQ: TWOU)
2U is comprised of 3 lines of business: Graduate Degree Programs, Short Course, and Boot Camps. Going beyond traditional learning management systems, we use tech, people, and data to help top universities and enterprise organizations transform in the digital era—and eliminate the back row in higher ed. We support lifelong learning which means thinking beyond a single degree. It means finding ways for students to gain the skills they need to change careers, evolve their expertise, and meet the challenges of the changing world head-on. We help our partners fill those needs—developing new digital education technologies and offerings capable of supporting students at different points in their lives. Whether they need a simple refresher, to learn something new, or to change their career trajectories completely, our partners are there to help them succeed. Together with our partners, 2U has positively transformed the lives of more than 275,000 students and lifelong learners.
2U Diversity and Inclusion Statement
At 2U, we are committed to creating and sustaining a culture that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities of our employees. We strive to offer a workplace where every employee feels empowered by the ways in which we are different, as well as the ways in which we are the same.
Benefits & Culture
Working at 2U means working with individuals that are passionate and mission driven. We collaborate on tough problems to deliver the best outcomes for our partners, students, and each other. You will find team members working together in our open office spaces, gathered in the kitchen grabbing a snack, or taking a break in our game rooms.
2U offers a comprehensive benefits package:
Medical, dental, and vision coverage
Life insurance, disability and 401(k)
Unlimited snacks and drinks
Generous paid leave policies including unlimited PTO
Additional time off benefits include: volunteer days, parental leave, and a company-wide winter break
In Colorado, the anticipated base salary for this role is $62,000, with potential bonus eligibility. Note: The final compensation for this position may consider factors including the geographic location where the work is performed (candidate’s assigned office) and prior work experience of the candidate.
To learn more, visit 2U.com. #NoBackRow
Note: The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. 2U’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits and pay.

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