Visit Coordinator - Admissions/New Student Services

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Staff Vacancy Announcement
Admissions/New Student Services
invites applications for a
Visit Coordinator (Admissions Rep I)
to join their team. This position is responsible for scheduling and arranging all aspects of the daily campus visit experience. This includes pre-visit communication, preparation of visitor packets, engaging with families upon their arrival, providing presentations, arranging meetings with admissions representatives and other University of Montana (UM) campus departments, coordinating campus tours and post-visit follow-up. The Visit Coordinator will operate independently, exercising independent judgement and discretion, with little or no guidance and reports to the Assistant Director of Admissions for Experience and Events. This position makes decisions on behalf of the Office of Admissions and the university that are appropriate, timely and defensible; and communicates effectively (both in writing and orally), with individuals as well as with large groups. The Visit Coordinator will work cooperatively as part of a team with a variety of people, including students, faculty and administrators and will serve as a liaison with other departments and institutions. This position takes considerable initiative in seeking opportunities and developing relationships necessary to effectively promote UM, and maximize the campus visit budget. In addition, the Visit Coordinator is a representative of **MEMBERS ONLY**SIGN UP NOW***., and as such, must demonstrate the highest levels of personal and professional integrity.
Key responsibilities include:
Assist prospective families and students in understanding the academic opportunities and requirements associated with applying for admission at UM. This includes knowledge of more than 170 different majors.
Meet campus visitors daily
Coordinate all campus visits; including those for individual prospective students, and school groups.
Manage the group visit scheduling process, develop itineraries of age-appropriate programming, and compile and analyze visit evaluations.
Support all New Student & Family Program events, communications and outreach, as needed.
Assist with office phone calls and email requests, and assist with additional Admission Office responsibilities and functions as needed.
Manage daily responsibilities in the customer relationship management system.
Compose routine letters & e-mails; respond appropriately and in a timely matter to inquiries and concerns.
Develop strong, positive, and professional relationships with necessary entities across campus, especially those who serve students and guests.
Initiate contact in person, phone, email, or chat with counselors, parents, students, and faculty to assist with recruitment efforts.
Support the Admissions Office’s involvement in university open houses and attend outreach events as needed.
Serve as front desk receptionist and field inquiries from students, parents and high school counselors when needed.
Upon completion of training, the incumbent will develop working knowledge and ability of:
Familiarity with **MEMBERS ONLY**SIGN UP NOW***. and Higher Education
Thorough understanding of Admissions, recruiting and Financial Aid strategies, policies, procedures and goals.
A strong passion for, and understanding of the programs and disciplines of **MEMBERS ONLY**SIGN UP NOW***. to project a positive image of the University to prospective students and their families.
Required Skills
Demonstrated organizational ability – including a unique aptitude for problem-solving, desire to build and implement systems and work in a multi-faceted environment.
Ability to interpret and deliver information about UM (i.e. policies, procedures, academic opportunities, admission requirements and student life) to prospective students and families visiting the campus.
Ability to interpret and follow oral and written instructions, policies, guidelines and processing standards.
Ability to, and desire for, working with students and families from diverse backgrounds.
Possess an engaging disposition and be a self-starter.
Ability to use interpersonal, oral, and written communication skills to write clearly and informatively.
Ability to gain thorough knowledge of all UM policies and procedures applying to incoming students with an emphasis in Admissions, Academia, and Financial Aid to provide families with accurate information.
Ability to provide regular campus visits, as well as group visits on a daily basis.
Ability to work effectively in a team setting.
Ability to effectively plan and exercise decision making skills along with analyzing information and developing solutions to problems.
Ability to troubleshoot issues and maintain a positive working relationship with student workers, colleagues and campus community.
Willingness and ability to cross-train with other Admissions personnel in order to assist with work overflow or to fill in as needed in an absence.
Proficient using a PC and related programs, such as Microsoft Word, Excel and Outlook.
Physical Requirements
Ability to sit and stand for long periods of time.
Valid driver’s license and exemplary driving record.
Preferred Qualifications
Bachelor’s degree from an accredited University and previous experience in the recruitment of students to higher education or an equivalent combination of education and experience.
About Admissions/New Student Services
and UM
The mission of Enrollment Services is to attract, support and enhance student enrollment at **MEMBERS ONLY**SIGN UP NOW***.-Missoula by providing quality information, service, and complete financial options to make the college enrollment process efficient, accessible and student centered.
**MEMBERS ONLY**SIGN UP NOW***. is flagship, research institution with approximately 10,000 undergraduate and graduate students. It is located in Missoula, a culturally vibrant community of about 75,000, surrounded by mountains and three rivers converge. Abundant recreational opportunities in surrounding state and national forests and nearby Glacier National Park and Yellowstone National Park complement a thriving intellectual atmosphere. **MEMBERS ONLY**SIGN UP NOW***. offers eligible employees a generous benefits package that positively separates UM from other local employers and offers many programs and policies to support work-life balance for its employees.
**MEMBERS ONLY**SIGN UP NOW***. is an Affirmative Action/Equal Opportunity employer and has a strong institutional commitment to the principle of diversity in all areas. In that spirit, we are particularly interested in receiving applications from a broad spectrum of qualified people who would assist the University in demonstrating its five priorities for action
: Place student success at the center of all we do; drive excellence and innovation in teaching, learning, and research; embody the principle of “mission first, people always; partner with place; and proudly tell the UM story.
To learn more about **MEMBERS ONLY**SIGN UP NOW***. and Missoula, please visit the links below.
University of Montana
Video: Mission First, People Always
UM on YouTube
City of Missoula
Video: There's This Place
Position Details
Position Title:
Visit Coordinator
(Admissions Rep I)
Position Number:
005100
Department:
Admissions/New Student Services
Work Schedule:
Full-time, 1.0 FTE (40 Hours a week), Monday through Friday 8:00 am to 5:00 pm, 12 months/year.
Salary:
$17.1/hr
–
Current employee’s rate of pay for this position will be determined by the staff compensation plan and will minimally be this posted salary. For questions and details regarding the staff compensation plan
, email the
Compensation Department
Union Affiliation:
FOCUS-MFPE
Probationary Period:
Six months minimum
Benefits Include
Insurance package, mandatory retirement plan, partial tuition waiver, and wellness program.
Criminal Background Investigation is required prior to the Offer of Employment In accordance with University regulations, finalists for this position will be subject to criminal background investigations. ADA/EOE/AA/Veteran's Preference
Reasonable accommodations are provided in the hiring process for persons with disabilities. For example, this material is available in alternative format upon request. As an Equal Opportunity/Affirmative Action employer, we encourage applications from minorities, veterans, and women. Qualified candidates may request veterans’ or disabilities preference in accordance with state law. References:
References not listed on the application materials may be contacted; notice may be provided to the applicant. Testing:
Individual hiring departments at UM may elect to administer pre-employment tests, which are relevant to essential job functions. Employment Eligibility:
All New Employees must be eligible and show employment eligibility verification by the first date of employment at UM, as legally required (e.g., Form I-9).

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