SCHEDULER-SURGERY COORDINATOR - HS NEUROSURGERY CLINIC - FULL TIME

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SCHEDULER-SURGERY COORDINATOR - HS NEUROSURGERY CLINIC - FULL TIME','Full-time','Clinical Support','Days','Days','80','80','Occasional','Occasional','ARKANSAS-HOT SPRINGS-CHI CLINIC MAIN CAMPUS','','!*!




Job Summary / Job Purpose


 
Under general direction, the Scheduler-Surgery Coordinator is responsible for scheduling all inpatient and outpatient surgery and medical procedures, tests and studies ordered by the physician.  Provides support, and communicates necessary information to patients and physicians regarding surgery scheduling.
 



Key Responsibilities


 

Maintain the surgery schedule, providing necessary information to patients and physicians.
Coordinate, register and schedule appointments for patients according to availability.
Conduct patient pre-certification on proper insurance approval for appointments and medical care.
Ensure all pre-operative required tests needed prior to surgery, are scheduled and completed.
Coordinate and ensure necessary equipment is ordered, room availability/scheduled, pre-surgery medication, etc. is arranged prior to scheduled procedure.
Communicate detailed information and answer patients' questions regarding surgery preparation instructions, arrival / departure instructions relative to procedure.
Schedule any necessary follow-up appointments, as directed by physicians.
Receive and screen calls relating to problems that may arise due to date changes and any reasons for cancellation.
Escalate non-routine issues to the practice manager or physician.
Perform other duties as assigned by the practice manager or physician.
 



CHI Core Expectations


At CHI, we expect all our employees to live the values of Reverence, Integrity, Compassion and Excellence at work by:
 

Honoring and caring for the dignity of all persons in mind, body, and spirit
Ensuring the highest quality of care for those we serve
Working together as a team to achieve our goals
Improving continuously by listening, and asking for and responding to feedback
Seeking new and better ways to meet the needs of those we serve
Using our resources wisely
Understanding how each of our roles contributes to the success of CHI.
 



Core Job Competencies 


Core CHI Behaviors:   The following behaviors have been identified as critical to all staff roles at CHI: 
 

Teamwork Orientation:  works cooperatively & collaboratively with others toward the accomplishment of shared goals.
Service Orientation: desire to serve and focus one’s efforts on discovering and meeting the needs of internal and external customers.
Achieves Results:  reflects a drive to achieve and outperform.  Continuously looking for improvements.  Accepts responsibility for actions and results.
Learning and Growth:  has a commitment to continuous professional and organizational learning
Communication:  practices attentive and active listening and can restate opinions of others; communicates messages in a way that has the desired effect.
 
Role-Specific Behaviors:  these additional behaviors are necessary in the role:
 

Familiar with standard concepts, practices and procedures within field.
Demonstrate strong customer skills.
Ability to provide clear and effective communication skills.
Maintain a positive, caring attitude towards patients.
Possess a strong work ethic and a high level of professionalism.
A team player who handles multiple projects simultaneously in a fast paced environment.
 
Skills, Knowledge or Abilities critical to this role: 
 

Language Ability:  Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to common inquiries or complaints from groups of managers, clients, customers, and the general public.
 

Math Ability: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
 

Reasoning Ability:  Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
 

Computer Skills:  Must be proficient with the Microsoft Office Suite, Internet navigation, database management, desktop publishing, spreadsheet, and graphic presentation packages.
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Job Requirements / Qualifications



Education / Accreditation / Licensure (required & preferred):
 

High school diploma or equivalent required.
 



Experience (required and preferred):
 

2 years related experience in a healthcare environment required.
 ','We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.','2017-R0143957','CHI St. Vincent','SCHEDULER-SURGERY COORDINATOR - HS NEUROSURGERY CLINIC - FULL TIME

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