Assistant Director Campus Card Services

Profile

This position is responsible for the management and system administration of the technology used by the universityu2019s campus card services functions, applications in use by University Police and managements of future projects. This is inclusive of: meal plan management, access control management, marketing, RAM account management, on-line photo submission services, outside merchant network, student communication, on-site attendance tracking and on/off site web sales, financial reporting, student customer service clearing house, as well as social media outreaches, printing replacement IDs, orientation ID functions inclusive of pre-printing, temporary access control management, summer residents and visitor management.u00A0 Key summary of duties include backup, security management, and management of user accounts.u00A0 This position supports server and desktop hardware along with office system applications and all aspects of managing University ID card services. This role supports the computing infrastructure plan for electronic security and ID card functions along with implementing IT solutions and administering the training for end users. (CBORD Odyssey, MICROS applications, Point of Sale terminals, ID production equipment, access control equipment) Managing student workers and grad fellow hiring, training, scheduling, payroll and professional development. Responsibilitiesu00A0-u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Maintain all ID production equipment in good working order inclusive of updates.-u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Produce IDs during orientation and other times as assigned.-u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Develop, implement and manage a single contact resolution center where a student can email or call with all of the ID related issues.-u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Work with director on upgrades and implementations for CBORD Odyssey, user interfaces used by the SUPD, Bursar's department, Dining Services and Human Resources departments.u00A0-u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Management of campus merchant network insuring equipment is in good operational order.-u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Manage the HUB student services area. Including recruitment, hiring, scheduling, training, supervising, and paying 15 to 20 student employees. Resolving staffing issues and building community. -u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Manage purchasing functions of the department including processing Purchase Orders, monitoring and re-ordering supplies as directed by Director of Card Services-u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Develop, deliver and supervise technology and staff running student purchases.-u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Manage cash deposits-u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Responsible for the marketing and outreach of Constant Contact, SU Connect, and other outlets for tracking purposes as a way to measure involvement.u00A0-u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Lead information sessions during New Student Orientation including tabling events, family presentations and providing technical assistance during high volume ID production times.u00A0-u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Resolving technology outages which may require work after hours.-u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Assist with ever-growing marketing efforts of the department. -u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Under directions of department lead provide afterhours coverage for technical issues on revolving schedule.-u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Manage inventory and department budget, purchasing and supply chain. -u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Work with campus partners on orientation and welcoming activities. -u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Insure that all on-boarding and separation requests are carefully followed with appropriate access provided.-u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Under directoru2019s supervision, provides maintenance of all access control equipment. (Controller Boards, Access Door readers, on-line locks and underlying hardware access control databases which include student access privilege information and building intrusion alarm systems)-u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Under direction of department lead, assist with strategic marketing planning as well as manage relationships with key program participants. -u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Employee on-boarding. u00A0Position Requirements:u00A0-u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 HS Diploma required. Bacheloru2019s degree in management related field preferred.u00A0-u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 3-5 yearsu2019 experience in campus card setting in Higher Ed institution preferred-u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 supervisory experienceu00A0-u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Computer Information/Information Technology experience in configuration, troubleshooting, maintenance and repair strongly preferred.-u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Experience with CBORD Odyssey, CS Access, GET and MICROS Suite required.-u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Experience with social media tools required.-u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Ability to multitask and interface with a variety of departments throughout the University.u00A0-u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Ability to effectively manage and de-escalate stressful customer service situations. -u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Database management and SQL experience helpful/preferred.-u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Crystal report writing, mobile integration experience, and web design strongly preferred.u00A0-u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Customer service demeanor-u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Ability to lift and carry 30lbs.-u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Previous administrative experience in higher education or law enforcement preferred.-u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Ability to work well both independently and as a member of diverse team.-u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Excellent organizational skills.-u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0u00A0 Ability to positively interact with diverse group of students, parents and campus partners. u00A0Work Setting:Afternoon and weekend hours.u00A0u00A0Flexible hybrid schedule possible.u00A0

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