Customer Support Associate K Education

Profile

Established in 1995, **MEMBERS ONLY**SIGN UP NOW***. is an award-winning, internationally recognized leader in mathematics education for Grade K6 age groups. With the vision of making learning mathematics meaningful, enjoyable, and accessible for all, ORIGO provides award-winning, innovative resources for teachers and students.
Are you an educator who is looking for a corporate role that makes a meaningful impact on K-12 education? Are you a K-12 teacher who is interested in the EdTech industry? Are you a teacher who thrives on new challenges? Does wearing multiple hats and collaborative problem-solving interest you? If yes, then this role is for you.
We are seeking a Customer Support Associate who will own and manage the order and post-order phases of the customer journey. This position will be part of the Customer Operations team in Earth City, Missouri.
This position requires working on-site for 3 days a week.
What you will do:
Manage customer journey from order placement through delivery.
Maintain RFP-related documentation and awards, correspond with districts to ensure on-time delivery of bid paperwork and sample products.
Collaborate cross-functionally to identify process gaps and bridge these to enhance operational efficiencies.
Own and maintain databases used by the Customer Operations team.
Be the boots on the ground at our Earth City office - manage office mail, assist with US IT and device management and facility management.
Requirements
What you bring to the table: K-12 teaching experience (strongly preferred)
Good working knowledge of MS suite of products (Excel, Word)
Strong organizational and interpersonal skills
Excellent analytical and problem solving skills
Ability to manage customer expectations in complex situations as well as align best practices
What you can expect: Remote work 40% of the time
Gain working knowledge of cutting-edge CRM and ERP applications
Learn the business side of math education
**MEMBERS ONLY**SIGN UP NOW***.

Company info

Sign Up Now - EducationCrossing.com