Mobile Device Administrator

Profile

Description:
This is an exciting chance to be part of a progressive and cutting-edge University in a beautiful location, where you can really make a difference. The University wishes to appoint a Mobile Device Administrator to support the Faculty of Health. You will be responsible for providing efficient and effective administration of the Faculty’s iPad fleet, ensuring smooth coordination of all internal activities in an accurate and timely manner. The Mobile Device Administrator is the primary contact for all iPad-related queries. You will deliver excellent customer service, provide iPad technical support, manage and distribute devices for students and labs across the Faculty, maintain an asset register via an MDM and procure new devices when required. This role will be based within the Digital Education team, which supports staff using digital technologies and resources for teaching, learning and assessment. Digital Education provides guidance and advice on a range of Technology Enhanced Learning approaches to help individuals, module/programme teams, faculty groups and professional services staff to progress their development ideas and projects. You will ideally have demonstrable experience managing IT devices at scale (including set-up and provisioning), preferably via an MDM service (e.g., Jamf School). You will be liaising and working with internal stakeholders; therefore, you must have excellent communication skills and prior experience working in a customer-focused and/or supportive role. You will also need to demonstrate self-leadership and perform as an effective member of a team. We seek a proactive and resilient individual who thrives in an ever-changing dynamic environment. While possessing excellent IT and organisation skills, the ability to seek resolutions to problems and work within tight deadlines remains vital. This is a part-time position working 18.5 hours per week on a fixed-term basis until 15th November 2025 due to business demand. Working patterns can be discussed upon job offer. The role is currently based on the main University Campus; however, the ability to drive and travel to different sites is necessary. Please refer to the job description for further information. Please demonstrate how you meet the essential criteria outlined in the knowledge, qualifications, training and experience elements of the job description in your supporting statement. For an informal discussion to find out more about the role, please contact Nathan Marshall by email ****. Interviews are likely to take place on Tuesday 5th December 2023, and you will be notified if you have been shortlisted or not. We offer a competitive salary package and a generous pension and holiday scheme. We also offer a range of other benefits, including ongoing development opportunities. A successful external candidate for this position would be employed by the University of Plymouth Services Limited, a wholly owned subsidiary of the University of Plymouth. Employees of the University of Plymouth Services Limited work alongside the University of Plymouth colleagues in delivery of Plymouth’s strategic vision, and will adopt the University of Plymouth’s HR policies and procedures in full unless otherwise stated. The University of Plymouth is a diverse, welcoming community where everyone makes a difference and is encouraged to bring their whole selves to work. To find out more about our inclusive community, initiatives such as Athena Swan and the Race Equality Charter and our range of benefits / support mechanisms such as flexible working, staff networks and enhanced maternity, paternity & adoption leave please visit our Equality, Diversity and Inclusion webpages We particularly welcome applicants from under-represented groups such as BAME/BIPOC and LGBT . Job Description
Region:
Location:
Plymouth
Salary:
£28,759 - £32,982 pro rata per annum - Grade 5
Package:
Fixed-term, Part-time
Contractual hours:
18.5
Basis:
PT Temporary Parttime All Year ]]>
The University wishes to appoint a Mobile Device Administrator to support the Faculty of Health. You will be responsible for providing efficient and effective administration of the Faculty’s iPad fleet,
ensuring smooth coordination of all internal activities in an accurate and timely manner.
The Mobile Device Administrator is the primary contact for all iPad-related queries. You will deliver excellent customer service, provide iPad technical support, manage and distribute devices for students and labs across the Faculty, maintain an asset register via an MDM and procure new devices when required.
This role will be based within the Digital Education team, which supports staff using digital technologies and resources for teaching, learning and assessment. Digital Education provides guidance and advice on a range of Technology Enhanced Learning approaches to help individuals, module/programme teams, faculty groups and professional services staff to progress their development ideas and projects.
You will ideally have demonstrable experience managing IT devices at scale (including set-up and provisioning), preferably via an MDM service (e.g., Jamf School).
You will be liaising and working with internal stakeholders; therefore, you must have excellent communication skills and prior experience working in a customer-focused and/or supportive role.
You will also need to demonstrate self-leadership and perform as an effective member of a team. We seek a proactive and resilient individual who thrives in an ever-changing dynamic environment. While possessing excellent IT and organisation skills, the ability to seek resolutions to problems and work within tight deadlines remains vital.
This is a part-time position working 18.5 hours per week on a fixed-term basis until 15
th
November 2025 due to business demand. Working patterns can be discussed upon job offer.
The role is currently based on the main University Campus; however, the ability to drive and travel to different sites is necessary. Please refer to the job description for further information.
Please demonstrate how you meet the essential criteria outlined in the knowledge, qualifications, training and experience elements of the job description in your supporting statement.
For an informal discussion to find out more about the role, please contact Nathan Marshall by email ****
Interviews are likely to take place on Tuesday 5
th
December 2023, and you will be notified if you have been shortlisted or not.
We offer a competitive salary package and a generous pension and holiday scheme. We also offer a range of other benefits, including ongoing development opportunities.
A successful external candidate for this position would be employed by the University of Plymouth Services Limited, a wholly owned subsidiary of the University of Plymouth. Employees of the University of Plymouth Services Limited work alongside the University of Plymouth colleagues in delivery of Plymouth’s strategic vision, and will adopt the University of Plymouth’s HR policies and procedures in full unless otherwise stated.
The University of Plymouth is a diverse, welcoming community where everyone makes a difference and is encouraged to bring their whole selves to work. To find out more about our inclusive community, initiatives such as Athena Swan and the Race Equality Charter and our range of benefits / support mechanisms such as flexible working, staff networks and enhanced maternity, paternity & adoption leave please visit our Equality, Diversity and Inclusion webpages
We particularly welcome applicants from under-represented groups such as BAME/BIPOC and LGBT .
Job Description
A9822
£28,759 - £32,982 pro rata per annum - Grade 5
28759
28759
32982
Professional/Support Services
Sun, 19 Nov 2023 00:00:00 GMT
Plymouth
Fixed-term, Part-time
18.5
PT Temporary Parttime All Year
Mon, 23 Oct 2023 00:00:00 GMT

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