Residential Services Customer Service Advisor

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Residential Services Customer Service Advisor- Misconduct
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- Facilities
Location:
Southampton
Salary:
£21,135 to £24,871 per annum
Hours:
Full Time
Contract Type:
Fixed-Term/Contract
Placed On:
7th March 2022
Closes:
25th March 2022
Job Ref:
1731822FB
We are recruiting for a Customer Services Advisor on a full-time, fixed term basis, within the Misconduct team in our Residential Services department.  This role will be providing support to the Misconduct supervisor, managing caseloads, setting up meetings, note taking and other administrative tasks. In addition to this, the Misconduct team will be providing outreach to students to help facilitate harmonious living within flats and helping students to resolve low level disputes between themselves.  
You will be part of a team of staff who support the smooth running of our Halls of Residence providing an excellent customer service to our students and supporting their wellbeing during their time in residence.
The position offers a 36 hour/week contract and is complimented by a range of other employment benefits. The working hours will be 12pm-8pm Tuesday to Saturday. The shift pattern helps to ensure a high standard of customer service outside of our core working hours and to help support our Security teams on site. 
The successful candidate will quickly pick up new software packages, and be competent in the use of systems and spreadsheets. Excellent communication skills will be essential, as well as the ability to liaise with a variety of teams within the University in a professional manner. 
Self-motivation and the ability to manage small numbers of people and one’s own workload are desirable qualities.
To find out more about our Residential Services Team please have a look at our website at ****.  If you would like more information about the recruitment process please email ****
, quoting the vacancy reference number in the subject line of your message.
Application Procedure
You should submit your completed online application form at ****. The application deadline will be midnight on the closing date stated above. If you need any assistance, please call Jane Sturgeon (HR Recruitment Team) on 44 (0) 23 8059 2507 or email ****
  Please quote reference 1731822FB on all correspondence. 
Further details:
We aim to be an equal opportunities employer and welcome applications from all sections of the community.
Please note that applications from agencies will not be accepted unless indicated in the job advert.
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