Director of Enrollment amp Persistence Remote

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Director of Enrollment & Persistence (Remote)
Category:
Staff
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Department:
Enrollment
Locations:
Seattle, WA
Posted:
Feb 8, 2023
Closes:
Open Until Filled
Type:
Full-time
Position ID:
158830
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About **MEMBERS ONLY**SIGN UP NOW***.:
**MEMBERS ONLY**SIGN UP NOW***. (CityU) is a distinguished and comprehensive private nonprofit university and an affiliate of the National University System. We are dedicated to providing accessible, achievable higher education to adult learners. As a pioneer in digital learning, we have been delivering online education for over 40 years. CityU is ranked by the U.S. News & World Report among the top for online bachelor's degree programs, and among the top online programs for veterans in the U.S. CityU prides itself on having a completion rate of twice the national average according to data from the Chronicle of Higher Education.
CityU has over 20 locations in the Northwest and worldwide. Many of our degree, certificate, and endorsement programs are offered online, in-person, mixed-mode, and in performance-based formats. Aside from its flagship campus and headquarters in Seattle, CityU offers programs in Canada, China, the Czech Republic, Mexico, Slovakia, Switzerland, and Vietnam.
Job Description:
Job Summary:
The Director oversees the university enrollment advising and outreach efforts to impact student success and retention. This position directly supervises a team of 9 academic advisors while overseeing the continued refinement of policies and procedures to promote student success. The Director advocates for students in need of additional support and recommends opportunities for resources to address any gaps in services. The position develops strategies for registration, interventions, and other student outreach efforts.
Essential Duties and Responsibilities:
Create an environment that supports a student-centric mentality across all staff. Assist in the development of specific processes and activities that promote the quality of student service among all staff.
Create and maintain an effective system of transition for incoming students from Orientation through official matriculation. Track and provide special support to incoming students identified as facing possible academic challenges. Direct academic advisors in gathering appropriate orientation, registration, and matriculation data for the use of recruiting and admissions yield reporting and trend detection and prediction.
Lead a highly effective enrollment and advising team in initiatives and strategies designed to support recruitment, retention, and degree completion of an academically prepared diverse student body, while fostering a climate of accountability, teamwork, and responsive service.
Create an engaging, motivational, and coaching culture for the team. Engage in development activities that develop and support staff.
Implement student recruitment strategies and procedures to achieve enrollment and student persistence goals. Develop and implement measures to maximize recruitment opportunities and minimize attrition. Solicit feedback from direct reports to gather input to develop training and enrollment strategies. Monitor the effectiveness of lead-tracking, enrollment conversions, and turn-a-round time procedures, and reports progress to VP on an as needed or routine basis.
Complete, analyze, and present reports related to activities supporting recruitment, enrollment, and retention of students on a regular basis.
Work in collaboration with other departments, units, deans, and executive leadership to build strategic alignment to advance student success.
Assume departmental fiscal responsibility, including budget preparation and management.
In collaboration with the VP, oversee policies, goals, and initiatives for the university. Communicate administrative and academic policy changes, program updates, marketing, and contact strategy to the enrollment staff.
Review student files as a method of quality control. Ensures students are properly scheduled, financial aid needs are addressed, data is entered into the CRM and PeopleSoft system correctly, and other vital needs have been met or addressed.
Special projects, assignments, and leadership mentoring as designated, continuous quality improvement, and other related duties as assigned by Vice President.
Supervisory Responsibilities:
Supervise the following positions: Enrollment Advisors, Finance Advisors, Enrollment Processors, and Academic Advisors.
Interview, hire, and train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; address complaints and resolve problems.
Carry out supervisory responsibilities in accordance with CityU policies and applicable laws.
Requirements:
Minimum Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Bachelor's degree from a regionally accredited institution in higher education administration or related field required.
Five to seven years successful experience in higher education, particularly a proven track record in enrollment management in a leadership role.
In-depth knowledge of CRM systems, lead generation analytics.
Ability to act independently in a management role. Proven ability to mediate and resolve conflict, demonstrated interviewing skills, ability to handle multiple tasks in a demanding environment, a higher sense of ethics, action-oriented with proven ability to make decisions.
Excellent interpersonal, oral and written communication skills.
Demonstrated ability to motivate and provide leadership and training in complex areas.
Established problem-solving abilities and resource application.
Proven analytical abilities and logical thinker.
Excellent administrative and organizational skills to facilitate department operations.
Prior experience within a non-traditional institution of higher education is preferred.
Proven ability to motivate and successfully lead a geographically dispersed enrollment team.
Additional Information:
Physical Demands:
The physical demands described here represent those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is frequently required to talk, use repetitive motions of hands/wrists, hear, and sit.
The employee is occasionally required to stand, walk, use hands or fingers, handle, or feel, and reach with hands and arms.
Specific vision abilities required by this job include close vision.
The employee must frequently lift and move up to 10 pounds and occasionally lift and move up to 25 pounds.
Working Conditions:
The working conditions described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
This is a remote position.
Some weekend/evening work is required.
Travel, including overnight travel, may be required.
Salary information:
$75,000 -- $100,000/year DOE.
Benefits information:
We offer a comprehensive benefits package including paid holidays and paid time off; medical, dental, and vision insurance; health savings accounts (HSA/FSA); many types of voluntary insurance; retirement benefits with employer matching; tuition benefits; and other workplace perks such as flexible work schedules, anniversary rewards program, employee recognition program, etc.
Application Instructions:
**MEMBERS ONLY**SIGN UP NOW***. accepts applications through this online process only. For consideration, please submit a complete application packet. A complete application is one that includes:
Completed Electronic Application Form
Resume
Cover Letter
Once you have created a profile, please remember to record your password. If you use the 'Help Desk' feature, responses will be sent to your Interview Exchange account. Candidates with qualifications and experience most aligned with current needs will be contacted by a hiring manager. Once the position is filled, you will see a status update in your account profile.
If you encounter technical problems while applying for a position, please use the 'Help Desk' feature in your Interview Exchange account to submit the issue to technical support. For non-technical issues or questions, please email ****.
**MEMBERS ONLY**SIGN UP NOW***. is an equal opportunity employer and is continuously working to build a diverse faculty and staff. City University strongly encourages inquiries from all qualified individuals interested in becoming part of the CityU team, including women, Aboriginal peoples, persons with disabilities and members of visible minorities.

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