Asst Director Academic Advising and Operations

Profile

I. JOB OVERVIEW
Job Description Summary:
The **MEMBERS ONLY**SIGN UP NOW***. Elliott School of International Affairs (
ESIA
) is one of the world's leading schools of international affairs and one of the largest schools of international affairs in the United States. Located in the heart of Washington, D.C., its mission is to educate the next generation of international leaders, conduct research that advances understanding of important global issues, and engage the policy community in the United States and around the world.

**MEMBERS ONLY**SIGN UP NOW***.'s culture reflects its shared values, including respect and diversity. The Elliott School recognizes that diversity and social mobility are among our country's greatest assets in engaging the rest of the world; we are deeply committed as a school to fostering an inclusive community. To this end, we encourage candidates from diverse identities, backgrounds, and experiences. To learn more about the Elliott School's commitment to diversity, equity, and inclusion, visit elliott.gwu.edu/diversity-and-inclusion.

The Elliott School's Office of Undergraduate Academic Advising provides advising services to over 2,200 undergraduate students majoring in International Affairs, Asian Studies, Middle East Studies, and Latin American and Hemispheric Studies. Through individual and group advising, workshops, and programs, the Undergraduate Advising Office empowers students to develop goals, navigate academic programs, utilize available resources, and explore the field of international affairs.

The Assistant Director, Academic Advising and Operations is responsible for ensuring efficient advising processes and operations and the effective use of technology in the Office of Undergraduate Academic Advising. The Assistant Director directs graduation certification, the junior degree audit, academic program declarations, and other office-wide operations. Critical to the role is the management of the student communication program, including revising and updating the content of Constant Contact mass emails, the University Bulletin, the Elliott School and academic advising websites, and the second language proficiency process. The Assistant Director also facilitates the effective integration and utilization of advising software and other technology for a staff of 11 full-time professional advisors and serves as the unit lead for the continuing Salesforce
CRM
advising system implementation. Additionally, the Assistant Director spearheads advising assessment initiatives and assists with Elliott School-wide and curriculum assessment projects. The Assistant Director supervises at least one senior advisor and two general advisors and advises a cohort of approximately 100-125 Elliott School undergraduates from orientation through graduation.

The Assistant Director, Academic Advising and Operations is a member of the leadership team, which includes a second assistant director and an administrative coordinator, and which reports to the Director of Undergraduate Academic Advising. The leadership team defines and directs the undergraduate academic advising program in the Elliott School. Together, they work in a highly collaborative and supportive work environment. Sensitivity to, and flexibility around, work-life balance is a hallmark of the Elliott School professional experience. Also core to the engagement of staff, the Office supports opportunities, both on campus and beyond, for professional development.

Specific responsibilities include:
Direct the graduation certification process, the junior degree audit, academic program declarations, and other office-wide operations.
Update web resources, email content and other and internal and external communication.
Review, assess, implement, instruct, and troubleshoot advising-related software such as Banner, Ellucian, Salesforce, Documentum, VMware, and Constant Contact; maintain and update websites and online workflows and forms; serve on committees, task forces, and testing teams associated with software adoption and updating.
Advise a cohort of 100- 25 Elliott students from orientation through graduation; facilitate remote summer orientation and advising through webinars and other remote platforms; monitor undergraduate student progress through individual in-person meetings and ongoing email/virtual communication to review program requirements and opportunities; conduct outreach to probation students and students with Incomplete and Z grades; audit degree progress and completion, including junior degree audits and graduation clearances.
Direct advising assessments and participate in curriculum evaluation.
Perform other related duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
Minimum Qualifications:
Qualified candidates will hold a Bachelor's degree in an appropriate area of specialization plus 6 years of relevant professional experience, or, a Master's degree or higher in a relevant area of study plus 4 years of relevant professional experience. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience.
Additional Required Licenses/Certifications/Posting Specific Minimum Qualifications:
Preferred Qualifications:
Master's degree in International Affairs, Area or Language Studies, Higher Education Administration, Higher Education Technology, or relevant area of study, highly preferred.
4 years of college-level advising, administration, or teaching experience.
Prior successful experience supervising professional staff is desirable.
Demonstrated successful experience with and working knowledge of advising-related software such as Banner, Ellucian, Salesforce, Documentum, VMware, and Constant ****,425.44
II. JOB DETAILS
Campus Location:
Foggy Bottom, Washington, D.C.
College/School/Department:
Academic Affairs
Family
Student Affairs
Sub-Family
Academic Advising
Stream
Management
Level
Level 2
Full-Time/Part-Time:
Full-Time
Hours Per Week:
40
Work Schedule:
Monday through Friday 8:30AM - 5:30PM
Will this job require the employee to work on site?
Yes
Employee Onsite Status
Hybrid
Telework:
Yes
Required Background Check:
Criminal History Screening, Education/Degree/Certifications Verification, Social Security Number Trace, and Sex Offender Registry Search
Special Instructions to Applicants:
Employer will not sponsor for employment Visa status
Internal Applicants Only?
No
Posting Number:
S010731
Job Open Date:
02/09/2022
Job Close Date:
If temporary, grant funded or limited term appointment, position funded until:
Background Screening
Successful Completion of a Background Screening will be required as a condition of hire.
EEO Statement:
The university is an Equal Employment Opportunity/Affirmative Action employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.

Company info

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