Associate Advisor International Student Office

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Associate Advisor, International Student Office
Category:
Staff
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Department:
International Student Office
Locations:
Seattle, WA
Posted:
Sep 13, 2022
Closes:
Open Until Filled
Type:
Full-time
Position ID:
153144
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About **MEMBERS ONLY**SIGN UP NOW***.:
**MEMBERS ONLY**SIGN UP NOW***. (CityU) is a distinguished and comprehensive private nonprofit university and an affiliate of the National University System. We are dedicated to providing accessible, achievable higher education to adult learners. As a pioneer in digital learning, we have been delivering online education for over 40 years. CityU is ranked by the U.S. News & World Report among the top for online bachelor's degree programs, and among the top online programs for veterans in the U.S. CityU prides itself on having a completion rate of twice the national average according to data from the Chronicle of Higher Education.
CityU has over 20 locations in the Northwest and worldwide. Many of our degree, certificate and endorsement programs are offered online, in-person, mixed-mode and in performance-based formats. Aside from its flagship campus and headquarters in Seattle, CityU offers programs in Canada, China, the Czech Republic, Mexico, Slovakia, Switzerland, and Vietnam.
Job Description:
Job Summary:
Provides advising team with student application and retention support. Provides general administrative support for International Student Services. Provides first level contact for international students regarding program offerings, enrollment and transfer processes.
Essential Duties and Responsibilities
Provides first-line customer service to new applicants, returning students, and offshore partner staff regarding registration, general program information, and school processes.
Provides general administrative support to the international advising team, including collateral management, even preparation, reception related activities (phone and in-person), faxing, copying, filing, ordering and maintaining office supply inventory, processing incoming and outgoing mail, etc.
Maintains university CRM systems, including student data input, data reporting activities, etc.
Schedules advising appointments and English language placement tests.
Collects tuition and fees as necessary.
Responds to international student inquiries, applicant leads, and agents.
Processes international student applications.
Supports recruitment and outreach activities.
Provides support to the Designated School Official (DSO) for immigration purposes and performs DSO duties as assigned.
Maintains current knowledge on student related immigration regulations, procedures, and policies.
Assists with the agent billing process.
Coordinates housing placement with homestay company.
Other duties as assigned.
Requirements:
Minimum Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
US citizen/ Permanent Resident.
High school diploma or equivalent. Bachelor's degree preferred.
Minimum of 2 years of customer service and/or call center experience. Work experience in higher education setting preferred.
Knowledge of second language and/or experience living abroad preferred.
Must demonstrate a high level of customer service, attention to detail, and organizational and problem-solving ability.
Ability to maintain a high level of discretion and confidentiality.
Ability to perform job duties with minimal supervision, effectively prioritize work, multi-task and adjust to changing workloads and deadlines.
Ability to read and interpret documents such as operating instructions and procedure manuals. Ability to write routine reports and correspondence.
Ability to communicate effectively with diverse student, staff and faculty populations.
Proficiency with Microsoft Office products.
Additional Information:
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit, talk, hear, and perform repetitive motions of the hands or wrists.
The employee is occasionally required to stand, walk, grasp or handle, stoop or bend, and reach.
The employee must occasionally push, pull, lift, or carry up to 20 pounds.
Working Conditions:
The working conditions described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is generally performed indoors in a typical office setting.
Salary information:
$45,000 -- $50,000/year DOE
Benefits information:
We offer a comprehensive benefit package including Paid time off, Health insurance, Dental insurance, Healthcare spending or reimbursement accounts such as HSAs or FSAs, Other types of voluntary insurance, Retirement benefits or accounts, Education assistance or tuition reimbursement, Commuting/travel assistance, and Workplace perks such as food/coffee and flexible work schedules.
Application Instructions:
CityU of Seattle only accepts application materials through this online application process. Please submit a complete application to be considered for this position. A complete application includes:
Completed Electronic Application Form
Current Resume
Cover Letter
Once you have created a profile, please remember to record your password. If you use the 'Help Desk' feature, responses will be sent to your Interview Exchange account. Candidates with qualifications and experience most aligned with current needs will be contacted by a hiring manager. Once the position is filled, you will see a status update in your account profile.
If you encounter technical problems while applying for a position, please use the 'Help Desk' feature in your Interview Exchange account to submit the issue to technical support. For non-technical issues or questions, please email ****.
**MEMBERS ONLY**SIGN UP NOW***. is an equal opportunity employer and is continuously working to build a diverse faculty and staff. City University strongly encourages inquiries from all qualified individuals interested in becoming part of the CityU team, including women, Aboriginal peoples, persons with disabilities and members of visible minorities.

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