Applications Administrator GWorld

Profile

I. JOB OVERVIEW
Job Description Summary:
The GWorld Card Program Office is part of the Division of Safety & Facilities at the **MEMBERS ONLY**SIGN UP NOW***.. The GWorld system is an enterprise level system that is mission critical to university operations and campus security. GWorld is the ID card used for campus identification, physical access, parking access, and declining balance financial accounts at
GWU
for dining and other services. This position is vital to the safety and security of GW campuses by providing daily operational support of the physical access system and developing automated systems and processes for card access to facilities. This position reports to the Director, GWorld Card Program position. More specifically, the Applications Administrator, GWorld will:
1. Serve as a technical expert and operator of the back-end card system (CS Gold) and related systems and 3rd party interfaces. Maintains a high level of knowledge of card system and access control best practices, software enhancements, critical system upgrades and security patches.
2. Performs daily and routine system administration duties for the GWorld CS Gold card system, related systems to include Admin Web, CS Access,
GET
, card printing software and printers, and related interfaces.
3. Manages, creates, and edits access plans, access schedules, financial account plans, user groups, location and device programming for the campus card system.
4. Conducts data analysis and develops reports related to all aspects of the card database including, but not limited to:
* access history
* spending reports
* card renewals
5. Performs GWorld data imports for financial transactions, access assignments, and general card information.
6. Manages GWorld Office computers and mobile devices to include computers, card printers, and cameras, troubleshoots issues and performs necessary software and hardware updates.
7. Collects stakeholder requirements and develops integration plans and processes.
8. Manages and executes highly complex and specialized projects such as developing system interfaces, custom web pages, and automated nightly jobs. Utilizes Oracle
SQL
and Crystal Reports to write custom scripts, imports, and reports for system automation and analysis.
9. Serves as escalation point for technical issues within GWorld and related systems. Investigates and identifies system issues and support calls and seeks resolution in a timely and proficient manner. Works directly with vendors to troubleshoot system problems and implement technical solutions.
10. Works closely with GW IT on the administration and maintenance of GWorld servers.
11. Is available on an after-hours on-call basis in case of system emergencies, outages, upgrades, and any issues involving the safety of GW campuses and GWorld cardholders.
Performs other related duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
Minimum Qualifications:
Qualified candidates will hold a Bachelor's degree in an appropriate area of specialization. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience.
Additional Required Licenses/Certifications/Posting Specific Minimum Qualifications:
Preferred Qualifications:
Previous experience in a university campus card office is highly desired.
Experience with project management and collecting stakeholder requirements.
Ability to troubleshoot computer hardware and software. Enjoys solving complex customer and technical problems.
Strong data management skills
Can be a jack-of-all trades, juggling multiple projects and priorities.
Both technically adept and customer centric, with strong communication skills and the ability to translate complex technical information for general audiences.
Strong organizational skills and highly detail oriented.
Ability to work independently and to exercise good judgment and discretion in the performance of all work assignments.
Familiarity with
SQL
(and relational databases)
Familiarity with programming languages (pl/sql,html/css, php,Smarty,json,etc)
Typical Hiring Range
$52,526.72 - $78,682.00
II. JOB DETAILS
Campus Location:
Foggy Bottom, Washington, D.C.
College/School/Department:
Safety and Security
Family
Information Technology
Sub-Family
Applications Administration
Stream
Individual Contributor
Level
Level 1
Full-Time/Part-Time:
Full-Time
Hours Per Week:
40
Work Schedule:
Monday - Friday - 8:00am-5:00pm, available on an on-call basis in case of system emergencies
Will this job require the employee to work on site?
Yes
Employee Onsite Status
Essential onsite
Telework:
No
Required Background Check:
Criminal History Screening, Education/Degree/Certifications Verification, Social Security Number Trace, and Sex Offender Registry Search
Special Instructions to Applicants:
Employer will not sponsor for employment Visa status
Internal Applicants Only?
No
Posting Number:
S010708
Job Open Date:
02/02/2022
Job Close Date:
If temporary, grant funded or limited term appointment, position funded until:
Background Screening
Successful Completion of a Background Screening will be required as a condition of hire.
EEO Statement:
The university is an Equal Employment Opportunity/Affirmative Action employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.

Company info

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