Director of Student Services

Profile

Director of Student Services
Category:
Staff
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Department:
VP Student Administation
Locations:
Seattle, WA
Posted:
Aug 16, 2022
Closes:
Open Until Filled
Type:
Full-time
Position ID:
151999
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About **MEMBERS ONLY**SIGN UP NOW***.:
**MEMBERS ONLY**SIGN UP NOW***. (CityU) is a distinguished and comprehensive private nonprofit university and an affiliate of the National University System. We are dedicated to providing accessible, achievable higher education to adult learners. As a pioneer in digital learning, we have been delivering online education for over 40 years. CityU is ranked by the U.S. News & World Report among the top for online bachelor's degree programs, and among the top online programs for veterans in the U.S. CityU prides itself on having a completion rate of twice the national average according to data from the Chronicle of Higher Education.
CityU has over 20 locations in the Northwest and worldwide. Many of our degree, certificate and endorsement programs are offered online, in-person, mixed-mode and in performance-based formats. Aside from its flagship campus and headquarters in Seattle, CityU offers programs in Canada, China, the Czech Republic, Mexico, Slovakia, Switzerland, and Vietnam.
Job Description:
Job Summary:
Under the direction of the VP of Student Administration, the Director of Student Services manages day-to-day operations for the office of student services and implements programs designed to promote a student-centered environment. The Director oversees academic English pathway programs, student development programs (e.g. tutoring, student organizations), Housing and Residence Life, student accommodations, and serves as the institution's Title IX Coordinator.
Essential Duties and Responsibilities:
English Language Programs(25%)
: manage Academic English Language Pathway Program, including but not limited to the hiring, training, and supervision of English Language Faculty; maintenance of curriculum and instructional materials; conducting student placement; handling student performance issues; and working collaboratively with International Operations in the promotion of the program.
Student Services (20%)
: manage Housing and Residence Life operations; participate in university programs and initiatives that impact student persistence and the overall student experience; develop and implement student support services as directed that promote diversity, equity, accessibility and inclusion; review and approve requests for new student organizations/groups; ensure student organization leaders and advisors receive regular training and guidance; monitor ongoing adherence to university policies and procedures related to student groups.
Title IX (20%)
: serve as the Title IX Coordinator overseeing and coordinating investigations, compliance with regulations, and management of investigation and adjudicator team.
Accommodations (15%)
: Develop and implement policies and protocols that facilitate the delivery of accommodation services to students including but not limited to ADA-related accommodations for students in the U.S. and provincial related compliance in Canada; partner with provosts/deans/program directors to provide information and materials to faculty regarding accommodations.
Compliance (10%)
: Assist in monitoring and promoting compliance with external regulations in the areas of Title IX, ADA, Clery Act, SARA, privacy and record keeping (FERPA/PIPEDA, GDPR/CSPA-CPRA), and other legislative and regulatory mandates applying to university operations.
Supervision (10%)
: Accomplish department/division objectives by supervising employees and monitoring their progress and performance; develop and support employees within their roles via coaching, counseling, and disciplining employees.
Requirements:
Minimum Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Master's degree in related fields, or equivalent combination of education and experience. Higher Education Administration experience preferred.
Minimum of four years of experience in delivery of English Language Programs including curriculum development and faculty supervision.
Excellent organizational, planning, interpersonal, and communication skills that enable effective support of a diverse student population.
Proven time and project management skills, ability to adjust to changing workloads and priorities, and ability to problem-solve and troubleshoot.
Ability to work independently and collaboratively with cross departmental groups.
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures and governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to present information and respond to questions from diverse groups of student, staff, faculty and outside agencies.
Proficiency with MS Office products; experience with PeopleSoft preferred.
Additional Information:
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit, talk, hear, and perform repetitive motions of the hands or wrists.
The employee is occasionally required to stand, walk, grasp or handle, stoop or bend, and reach.
Working Conditions:
The working conditions described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is generally performed indoors in a typical office setting.
Some evening and weekend hours may be required in this position.
Travel, including overnight travel, may be required.
Salary information:
$70,000 -- $75,000/year DOE
Benefits information:
We offer a comprehensive benefit package including paid time off and holidays, health insurance, dental and vision insurance, healthcare spending or reimbursement accounts such as HSAs or FSAs, other types of voluntary insurance, retirement benefits and match, tuition benefits, commuting/travel assistance,etc.
Application Instructions:
**MEMBERS ONLY**SIGN UP NOW***. accepts applications through this online process only. For consideration, please submit a complete application packet. A complete application is one that includes:
Completed Electronic Application Form
Resume
Cover Letter
Once you have created a profile, please remember to record your password. If you use the 'Help Desk' feature, responses will be sent to your Interview Exchange account. Candidates with qualifications and experience most aligned with current needs will be contacted by a hiring manager. Once the position is filled, you will see a status update in your account profile.
If you encounter technical problems while applying for a position, please use the 'Help Desk' feature in your Interview Exchange account to submit the issue to technical support. For non-technical issues or questions, please email ****.
**MEMBERS ONLY**SIGN UP NOW***. is an equal opportunity employer and is continuously working to build a diverse faculty and staff. City University strongly encourages inquiries from all qualified individuals interested in becoming part of the CityU team, including women, Aboriginal peoples, persons with disabilities and members of visible minorities.

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