Applications Support Analyst

Profile

02/16/2022
Category:
Programmer/Analyst
Salary:
See Position Description
Location:
Napa, CA
Job Type:
Classified (Full-time)
Department:
Institutional Technology
Job Number:
2021-00039
DESCRIPTION
**MEMBERS ONLY**SIGN UP NOW***. is seeking an Applications Support Analyst in Institutional Technology.   Institutional Technology (IT) is committed to delivering high quality technical leadership, resources, and services to students, faculty, and staff in support of the campus mission.  IT offers, coordinates, and manages desktop computing; instructional technologies; enterprise systems; servers; wired and wireless data networks including Internet; infrastructure; and communication & collaboration systems such as electronic mail, voicemail, telephone service, video, and web. 
The incumbent in this position will be providing technical, procedural, and process support for assigned functional areas for application and Enterprise Resource Planning (ERP) programming; providing user training and support; designing, developing, implementing, and maintaining complex and technical portions of application programming and reporting; and functioning as a project leader for software development. 
This job reports to the Director, Institutional Technology. 
This is a full-time, 12-months-per-year, classified position. The salary has an appropriate placement on range 30 of the current Classified Salary Schedule. The starting salary range is $5,790 to $6,703/month, with future steps up to $8,147/month. Placement is made based on experience. The college offers a fringe benefit package including medical, dental, vision, disability and life insurance, employee assistance program, and public employee retirement system membership.
DUTIES AND RESPONSIBILITIES
Essential Functions:
Administers applications and operations for functional areas of the college (e.g. finance, human resources, student, financial aid, etc.) for the purpose of ensuring availability of services to authorized users.
Coordinates with other IT professionals at the college (e.g. cross-training, scheduling, etc.) for the purpose of ensuring cross-functionality and IT coverage for the college.
Designs a variety of programs (e.g. reports, queries, software interfaces, etc.) for the purpose of ensuring effective and efficient use of the acquired software applications.
Maintains software applications for functional areas of the college (e.g. business applications, student records software, software upgrades, interface scripts, report generation, etc.) for the purpose of ensuring efficient operations under the college's standards.
Manages assigned projects and program components (e.g. applications interfaces, updated applications software, etc.) for the purpose of delivering web-services in compliance with established guidelines and objectives.
Participates in a variety of planning and development activities (e.g. long-term plans, required updates, new applications, etc.) for the purpose of providing information to support web needs and requirements for the college.
Prepares written materials (e.g. procedures, system level documentation, reports, etc.) for the purpose of documenting activities, providing written reference, and conveying information.
Provides user training and support for the purpose of functioning as a project leader for software development.
Recommends equipment, supplies, and materials (e.g. applications software that meets system requirements, migration to updated software, etc.) for the purpose of acquiring required items and completing jobs efficiently.
Researches a variety of work-related topics (e.g. trends, products, equipment, tests, etc.) for the purpose of recommending procedures and purchases.
Responds to inquiries from a variety of sources (e.g. staff, administrators, college personnel, outside vendors, service providers, etc.) for the purpose of providing technical assistance and support.
Troubleshoots malfunctions (e.g. incorrect information generated from queries, software bugs, etc.) for the purpose of resolving operational issues and restoring services.
Other Functions:
Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unit.
JOB REQUIREMENTS
Minimum Qualifications
Skills, Knowledge and Abilities:
SKILLS are required to perform multiple, highly complex, technical tasks with a need to routinely upgrade skills in order to meet changing job conditions. Specific skill based competencies required to satisfactorily perform the functions of the job include: utilizing pertinent network, application, operating system monitoring and troubleshooting software; adhering to safety practices; planning and managing projects; and preparing and maintaining accurate records.
KNOWLEDGE is required to perform algebra and/or geometry; review and interpret highly technical information, write technical materials, and/or speak persuasively to implement desired actions; and analyze situations to define issues and draw conclusions.  Specific knowledge based competencies required to satisfactorily perform the functions of the job include: current, legacy, and emerging operating systems; environments and network protocols; programming languages; fundamental database architecture and structures; Inter/Intranet applications; data security; project management; processes; and methodology.
ABILITY is required to schedule activities, meetings, and/or events; often gather, collate, and/or classify data; and consider a variety of factors when using equipment. Flexibility is required to independently work with others in a wide variety of circumstances; work with data utilizing defined but different processes; and utilize equipment under a variety of conditions for multiple purposes. Ability is also required to work with a significant diversity of individuals and/or groups; work with a variety of data; and utilize a wide variety of types of job-related equipment. Problem solving is required to analyze issues and create action plans. Problem solving with data frequently requires independent interpretation of guidelines; and problem solving with equipment is significant. Specific ability based competencies required to satisfactorily perform the functions of the job include: setting priorities; establishing effective relationships; being attentive to detail; communicating with diverse groups; conveying technical information to non-technical audiences; working nonstandard hours; and demonstrated sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic background of community college students.
Responsibility:
Responsibilities include: working under limited supervision using standardized practices and/or methods; leading, guiding, and/or coordinating others; operating within a defined budget. Utilization of significant resources from other work units is sometimes required to perform the job's functions. There is a continual opportunity to significantly impact the organization's services.
Work Environment:
The usual and customary methods of performing the job's functions require the following physical demands: significant lifting, carrying, pushing, and/or pulling,  some stooping, kneeling, crouching, and/or crawling and significant fine finger dexterity. Generally the job requires 90% sitting, 5% walking, and 5% standing.  The job is performed in a generally hazard free environment.
Experience:
Five (5) years of job related experience within a specialized field with increasing levels of responsibility.
Education:
Bachelors degree in job-related area.
Clearances:
Criminal Background Clearance
Tuberculosis Clearance
COVID-19 Vaccination Clearance ( click here
for more information)
Title 8, USC, Section 1324-A requires verification of eligibility for employment in the United States.
Desirable Qualifications
Experience with Ellucian Colleague.
MS SQL systems administration.
APPLICATION PROCEDURE
A. Applicants must complete the online application through GovernmentJobs.com.  All elements of the application, including supplemental questions, must be submitted in order for the application to be considered complete.
Internal applicants are still required to submit a complete application packet for this position.  This includes submission of transcripts and all other required application materials.
B.  Applicants must attach the following to complete the application process:
A letter of interest, not to exceed two pages, that addresses how you meet the minimum and desirable qualifications for the position as outlined in this announcement.
Current comprehensive resume.
Legible copies of transcripts verifying college work, degrees, and conferral dates.  
NOTE:
Unofficial copies of transcripts accepted at time of application however, official transcripts will be required upon offer of employment.
Foreign Transcripts:
**MEMBERS ONLY**SIGN UP NOW***. requires that individuals who have completed college or university course work at an institution in a country other than the United States must obtain a complete evaluation of foreign transcripts, degrees and other relevant documents.  A foreign transcript evaluation is required any time foreign course work is used to meet minimum qualifications and/or salary placement, even if the foreign transcript has previously been accepted by a different college or university in the United States.  Foreign transcripts must be evaluated by one of the organizations approved by the State of California, Commission on Teacher Credentialing.    Please click here
for a list of approved organizations.
It is important that your application reflect all of your relevant education and experience.   Please note that your resume does not 
take the place of completing the Work Experience section of the application.  
Applications
will 
be rejected if no work experience is listed, or if other required application fields are missing or incomplete. 
It is the applicant's responsibility to ensure that all required application materials are completed and properly uploaded into the system. Only complete applications will be forwarded to the selection committee for further review.  An application is only considered complete if all items above are uploaded. 
All required application materials must be submitted no later than 11:59 p.m. Pacific Time on the filing deadline.  Please do not submit material not requested.  Application materials submitted become the property of **MEMBERS ONLY**SIGN UP NOW***. and the Office of Human Resources, Training & Development cannot copy, return, or transfer material to other positions.  Any expenses incurred in connection with the initial interview will be the responsibility of the candidate.  The college will reimburse certain travel expenses associated with second interviews (if applicable), depending on distance of travel. 
The District will not accept materials by e-mail, fax, or mail for this position. 
SPECIAL ACCOMMODATIONS:
If you are in need of special services or facilities due to a disability in order to apply or interview for this opening, please contact the Office of Human Resources, Training & Development. 
**MEMBERS ONLY**SIGN UP NOW***., an Equal Employment Opportunity Employer, maintains a drug-free workplace and requires that employees abide by that policy. 
For more information, contact the Office of Human Resources, Training & Development: 
2277 Napa-Vallejo Highway
Napa, CA 94558
(707) 256-7100
****
For technical support, ****.
Benefits
The college offers a fringe benefit package including medical, dental, vision, disability and life insurance, employee assistance program, and public employee retirement system membership.
Information pertaining to specific benefit allotments can be found on the Regular Classified Salary Schedule
(Download PDF reader)
Visit our Benefits page
for more information regarding district-sponsored health benefits and to obtain information about our health benefit providers.  For other specific questions related to benefits, ****.
Apply on Institution's Website
Related Searches:
Programmer/Analyst
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