Specialist Systems Administrator

Profile

The Government of the District of Columbia values the safety of our employees, our residents, and our visitors. In support of these values, if you are selected for this job you must be fully vaccinated against COVID-19, which includes all eligible booster shots, except when vaccination is not medically advised or violates your sincerely held religious beliefs in violation of EEO laws. If you are invited to join our team, you must submit proof that you are fully vaccinated against COVID-19 by uploading a copy of your vaccination card, or uploading proof of your approved medical or religious exemption, to your candidate dashboard. New employees must either provide proof of vaccination or be granted a medical or religious exemption before working with the Government of the District of Columbia. If you are granted an exemption, you must submit to weekly COVID-19 testing and will be required to upload weekly a negative COVID-19 test to maintain employment with the Government of the District of Columbia. You will not be extended an offer of employment until you comply with the requirement to upload your vaccination card or your approved medical or religious exemption.
Position Overview
The mission of the Office of Data Systems and Strategy is to support schools and the district as a whole to use technology and data effectively to accelerate student achievement. The Office includes the following teams:
The Information Technology
team provides DCPS students and staff, in every school, with the infrastructure, systems, and supportto use technology effectively to accelerate student achievement.
The Assessments
team leads and supports schools in the administration of summative assessments and surveys and ensures test integrity is maintained during assessments.
The Data
team ensures stakeholders at all levels of the organization have access to accurate, timely, and relevant data by organizing, validating, and reporting on student data and by conducting analysis and research to inform decision-making.
The School Data & Performance
team supports and builds school-based capacity to use data tools to inform school planning and decision-making.
The Information Technology
team provides DCPS students and staff, in every school, with the infrastructure, systems, and support to use technology effectively to accelerate student achievement
The Specialist, Systems Administrator will play a significant role in the administration and end user support of the instructional and business-critical operational/productivity systems. Serving as an escalation point from the service desk, the Specialist, Systems Administrator will apply their advanced skillset and troubleshooting experience to identify the root cause and resolve issues in a timely fashion. Proficiency in core business and educational platforms, including Microsoft Office 365, Active Directory, Azure and Exchange Online, is critical to the success of this position.
The Specialist, Systems Administrator will report to the Director, IT Infrastructure and Operations.
Essential Duties and Responsibilities
The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties, and/or skills required. Other duties may be assigned.
Provides level 2 in-person and virtual business and education platforms support to DCPS staff and students by serving as an escalation point from the service desk (level 1).
Documents incidents, problems, and service requests through the district's ITSM.
Follows strict service level agreements to ensure timely service.
Supports the configuration of business and education platforms to ensure requirements are implemented with fidelity.
Performs ongoing maintenance and troubleshooting of instructional platforms and applications to ensure their ongoing availability, stability, and compliance with established standards and security requirements, including but not limited to setting up users, roles, security, and internal system notifications.
Works closely with various senior-level system administrators and business application owners on SSO, data, and systems integrations.
Develops secure automated solutions for administrative and domain management tasks.
Maintains, administers, and supports Office 365, Azure, Teams, and Exchange.
Assists in administering mission critical instructional platforms such as Clever, Canvas, Gaggle, and Adobe.
Interfaces with Microsoft and other solution providers for any tier 3 support requirements.
Develops concise and accurate engineering and knowledgebase documentation, including design plans, implementation guides, knowledge guides, and standard operating procedures.
Identifies risks and problems and conducts qualitative and quantitative analysis to generate and evaluate alternatives and to make recommendations.
Works closely with the academic and education technology teams to gather requirements and implement solutions to meet desired outcomes.
Follows organizational change management processes and standard operating procedures to plan for and implement continuous improvements of the environment.
Qualifications
Bachelor's degree and three to five years of related work experience,including a minimum of three years of enterprise level Azure/AD/Office 365 Administration experience.
Master's degree preferred.
Previous exposure to or experience in the education sector a plus.
Microsoft Azure and Office 365 certifications.
High degree of system-specific knowledge and a background in the various technologies and practices required by DCPS, including: Azure AD, VDI platform, Office 365 Suite, Canvas and Clever.
Excellent understanding and working knowledge of PowerShell and the ability to create and maintain scripts for effective use with exchange/Office 365 and Azure environments.
Experience with the integration of Office 365 with third party security and application tools.
Strong communication skills and experience partnering with senior IT and program leadership.
Must be able to expresses key ideas and obtain tangible feedback from cross-functional team members and stakeholders.
Works well with clients and other vendors in achieving mission success and is committed to providing quality products and services.
Obsessive attention to detail and accuracy of information.
Must be available after hours and on weekends to respond to urgent requests and emergencies as needed.
DCPS Values
STUDENTS FIRST
: We recognize students as whole children and put their needs first in everything we do.
COURAGE
: We have the audacity to learn from our successes and failures, to try new things, and to lead the nation as a proof point of PK-12 success.
EQUITY
: We work proactively to eliminate opportunity gaps by interrupting institutional bias and investing in effective strategies to ensure every student succeeds.
EXCELLENCE
: We work with integrity and hold ourselves accountable for exemplary outcomes, service, and interactions.
TEAMWORK
: We recognize that our greatest asset is our collective vision and ability to work collaboratively and authentically.
JOY
: We enjoy our collective work and will enthusiastically celebrate our success and each other.

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