HR Education Assistance Coordinator

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What You Will Do:
General Summary
The Human Resources Program Specialist administers the Employee Educational Assistance Programs. This position may also provide administrative support to the Human Resources Development Department.
Principal Responsibilities and Tasks
The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.
Administers the Tuition Reimbursement Program for all employees at UMMC. Validates eligibility for program. Maintains records and files on all employees participating in the program. Processes reimbursement and advancement payments to employees and generate reports as necessary. Works with Payroll Department on the reimbursement processing system.
Administers the Continuing Education Program for all employees at UMMC. Ensures adherence to the policies and procedures regarding continuing education, processes appropriate pre-approved documents, maintain records on all expenditures, and generates report as needed. Works with the AP department to generate payments to vendors.
Administers the Dependent Tuition Assistance Program for all employees at UMMC. Processes reimbursement payments to employees and generate reports as necessary. Works with Payroll Department on the disbursement processing system.
Administers the School of Nursing Prepaid Tuition Program for all employees at UMMC. Ensures adherence to the policies and procedures regarding participation, processes appropriate pre-approved documents for payments to school, maintains records on all expenditures, and generates report as needed. Works with the AP department to generate payments to vendors.
In conjunction with HRIS and Payroll, work with terminating employees to recapture monies (received from any Educational Assistance program) that are due back to the organization.
Responds to email, telephone and in-person inquiries regarding Employee Educational Assistance Benefit Programs
Maintains database of participation in the Employee Educational Assistance Benefit Programs.
Maintains various department manuals, employee policies, computerized filing systems, employee confidential files and information displayed on UMMS Intranet in accordance with department procedures.
What You Need to Be Successful:
Education and Experience
High school diploma or equivalent (GED) is required. Associate's Degree is preferred.
Two years administrative support experience in a business or health care environment. Knowledge of basic quality concepts is preferred.
Knowledge, Skills and Abilities
Proficient knowledge of computer equipment and various software packages (i.e., Microsoft Word, Excel, Powerpoint and Access) is required. Proficiency in a Human Resources software package, i.e., Lawson, Peoplesoft, Oracle, ADP, is preferred.
Ability to use resourcefulness in researching various documents, department information screens or other resources for problem-solving in handling telephone and in-person inquiries and various other questions/concerns/issues.
Excellent guest relations/customer service skills in listening and courtesy, in providing information to and handling inquiries from patients, visitors, staff or other relevant parties.
Highly effective communication stills and proficiency in explaining hospital/departmental policies and procedures. Highly effective writing skills are also required, in order to compose documents and correspondence and respond appropriately.
Demonstrated skills in assessing problems and identifying resolutions. Ability to develop and/or improve processes and procedures.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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