Communications Administrator

Profile

What You Will Do:
Communications Administrator
Part Time- Day
Baltimore, Maryland
We are looking for talented Communications Administrator
to join our team here at University of Maryland Medical Center, Downtown Campus and Midtown Campus.
At the University of Maryland Medical Center (UMMC/MTC), a designated Magnet facility, we are a team. Nurses and doctors, specialists and therapists, and security professionals work shoulder-to-shoulder to give our patients and visitors the care they deserve. We take time to celebrate each other's contributions and treat each other with respect by valuing each other's ideas and opinions. Ultimately, we support each other's growth. Located in downtown Baltimore near the Inner Harbor and Camden Yards, you won't find a more vibrant place to work!
Principal Responsibilities/Tasks
Receive, prioritize, and log incoming requests for service during emergent and non-emergent scenarios. Transmit requests via multi-line telephone console, multi-channel dispatch computer system, FAX, computer terminal(s), pagers, public announcement systems, various alarm systems / panels(fire alarm system, kinderguard, elevator entrapment system, security access systems, oxygen, medical air and nitrogen), etc.
Process and maintain customer service requests / patient care support group's data in various, computer systems (work order data system, patient care food/medication data system), etc.; advises service request status to the customer and support service groups
Plan / facilitate customer and support group's educational sessions focused on various presentations and simulations for developing quality work relationships; understanding the work flow and service provisions of each other
Communicate critical infrastructure, maintenance, security and safety issues to appropriate leadership with service status updates and reports
Prepare documents, reports, charts, tables, graphs, meeting summaries and other materials to support department projects and programs
Record issues, policy changes, facility emergencies and major disturbances to the daily transition log with detailed / professional data. Verbally communicate to team, designee and manager
Provide support for special projects and assignments. Research, analyze, and monitor activities / information as appropriate. Prepare reports and communicate information to team, designee and manager. Participate in the development and review of training materials, operational standards, policies, procedures and protocols
Alarm(s) / System(s) Operations Management, consisting of scheduled equipment functional checks in accordance with department and pertaining support group's standard procedures and or policies. Attending continued educational sessions and individual operational awareness reviews with team designee or manager.
Operates central answering telephone equipment for the Medical System. Answers incoming calls, and promptly transfers calls or provides requested service according to departmental procedure.
Provides telephone paging services for physicians and other designated personnel according to departmental procedure.
Receives and promptly delivers messages which have a medical urgency or necessity to Residents, Physicians, and Patients according to departmental procedure.
Answers fire, emergency, or medical emergency calls , activates paging and overhead alerts according to departmental policy and procedures; calls affected department to get specific information including exact location of emergency in order to contact the appropriate emergency service. Ensures that appropriate services respond to emergency calls.
Maintains logs of all emergency calls. Records date, time, caller, and operator responsible for activating emergency call protocol.
Uses AMCOM to query patient information and provides information to public according to departmental procedures and HIPAA guidelines.
Performs data entry of changes in department numbers, pager numbers, and medical and surgical schedules into AMCOM according to departmental procedure.
Performs daily Test Pages according to departmental policy and procedure.
As a Communication Administrator
at UMMC/UMMC Midtown, you'll experience:
A supportive and collaborative work environment
A comprehensive benefits package including health, vision and dental coverage including prescription drug coverage, Tax-Free Savings Plans and more!
A highly competitive wage scale: Annual merit increases and a base wage scale that is measured against to market standards.
What You Need to Be Successful:
Education and Experience
High School Diploma or equivalent (GED) is required.
Five years work experience in a multi-task environment to include two years performing administrative duties and two years performing customer service duties.
Familiarity with medical terminology is preferred.
Experience in a healthcare environment, maintenance work order management and /or dispatching for security or emergency response is preferred.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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