Student Affairs Case Manager 511107

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Job Description
Description:
Job Summary
As a Student Affairs Case Manager, you will report to the Senior of Student Affairs Case Manager in the department of Student Services. The Student Affairs Case Managers can step in, assess basic needs security, assess threats/risks to self and community, advocate for, assist, and work with students to provide them with or connect them to the appropriate resources, while considering what is best for them academically and personally. While the case managers are trained to understand basic case management duties, each case manager is assigned a specific caseload with focus areas including: SJSU Cares [basic needs], Behavioral Intervention [high levels of distress; harm to self; harm to others], Residential Student Care, Threat Management, Title IX Respondent Consultant, and Re-entry Coordination under the general direction of the Senior of Student Affairs Case Manager. All non-clinical case managers have responsibilities in providing direct support, risk assessment, internal/external referrals, outreach/training/education, and assessment.
Key Responsibilities
Respond to students seeking assistance for economic crises as well as to inquiries from the campus community referring students for assistance
Coordinates with other campus colleagues to track and resolve referrals to the Economic Crisis Response
Coordinates the assessment process for all individuals referred facing economic distress
Serve as a liaison and advocate for enrolled students, their families, and peers
Act and advocate for the referred student as they navigate the academic, student life, and health care landscape
Coordinating responses to individuals in distress
Coordinate with other campus colleagues to track and resolve referrals to the Behavioral Intervention Team
Triage individuals with behavioral health, physical health and learning concerns including hospitalizations
Represent Case Management and associated programs at university functions that require training sessions, presentations, or orientation.
Provide regular analysis and reports to the various entities such as Economic Crisis Response Team, Spartan Food Pantry, SJSU Cares, Behavioral Intervention Team, etc. as needed.
Knowledge, Skills & Abilities
Ability to advise and counsel students, faculty and staff, individually and in groups on complex student-related matters
Knowledge of crisis counseling and mental health interventions
Strong oral and written communication skills
Excellent customer service and public relations skills
Ability to lead individuals and projects in a team effort
Ability to interpret and evaluate descriptions and explanations of problems
Ability to take calls/referrals as required which may include evenings and weekends
Ability to analyze and define complex organizational, policy or procedural problems
Required Qualifications
Master's Degree in Student Affairs, Higher Ed/College Student Personnel, Social Work or related field
Three years of professional experience in a University setting and/or case management experience
Preferred Qualifications
Experience demonstrating excellent counseling, communication, critical thinking, negotiation, and conflict-management skills
Experience working with a large diverse population in an urban setting
Experience developing partnerships and collaborating with campus faculty and staff, and system legal
Experience working with community resources to assist populations in need
Experience working with diverse student populations
Experience with complex case management and community resources
Bilingual communicator; Spanish and/or Vietnamese preferred
Compensation
Classification: Administrator I
Hiring Range: Commensurate with experience
San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary
Application Procedure

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