Canada: Enrollment Advisor

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Canada: Enrollment Advisor
Category:
Canadian Positions
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Department:
Canadian Operations
Locations:
Vancouver, British Columbia
Posted:
Nov 30, 2022
Closes:
Open Until Filled
Type:
Full-time
Position ID:
156424
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About **MEMBERS ONLY**SIGN UP NOW***.:
**MEMBERS ONLY**SIGN UP NOW***. (CityU) is a distinguished and comprehensive private nonprofit university and an affiliate of the National University System. We are dedicated to providing accessible, achievable higher education to adult learners. As a pioneer in digital learning, we have been delivering online education for over 40 years. CityU is ranked by the U.S. News & World Report among the top for online bachelor's degree programs, and among the top online programs for veterans in the U.S. CityU prides itself on having a completion rate of twice the national average according to data from the Chronicle of Higher Education.
CityU has over 20 locations in the Northwest and worldwide. Many of our degree, certificate and endorsement programs are offered online, in-person, mixed-mode and in performance-based formats. Aside from its flagship campus and headquarters in Seattle, CityU offers programs in Canada, China, the Czech Republic, Mexico, Slovakia, Switzerland, and Vietnam.
Job Description:
Job Summary:
The role of the Enrollment Advisor is to take new or readmitted students from initial contact to admission and registration. They are responsible for advising and enrolling new students for all programs using appropriate strategies. In addition, they provide students with excellent customer service focused on enhancing the student's overall experience at CityU in Canada.
Essential Duties and Responsibilities:
1. Recruitment of New Students
Initiates new student contacts through organized contact strategies, including phone, email, and in-person communications. Collaborate with Recruitment, Student Success, Marketing, and Academic Affairs team members on outreach activities, including public information sessions and business development events.
Responds to new student inquiries in a timely and professional manner.
Meets with prospective new students and provides admissions advising using an organized interview procedure.
Organizes admissions file for each prospective student including application, reference letters, and any supplemental materials required for each academic program in preparation for review by the academic team.
Generates new student referrals.
Conducts regular and timely follow-up activities for lead inquiries. Provides regular updates on inquiry and enrollment generation activities and data.
Documents all student interactions in CRM On Demand.
2. Admission of New Students
Assists prospective students with the application process following outlined University policies and procedures. Effectively addresses student concerns to ensure that all students are aware of their options and financial/academic obligations to their program of choice.
Participates in specialized and program-specific Admissions/Interviewing processes when needed.
3. Retention and Support of New Students
Creates new student records in PeopleSoft. Maintains up-to-date record-keeping for all assigned students.
Acts as a liaison for students with other University departments. Advocates on behalf of the student to resolve any new student issues.
Regularly reports student concerns to appropriate University departments or personnel.
Assists students with initial new course registration.
Supports business office activities such as cashiering, banking, and payment plan administration when needed.
4. Community Involvement
Maintains business relationships in specific fields as assigned.
Participates in external **MEMBERS ONLY**SIGN UP NOW***. activities, including participation in local events as assigned. This may include serving as a local representative to civic organizations.
5. Professional Requirements
Maintains full knowledge of City University's curricula so that program recommendations can be made to students in line with their needs and aspirations. Fully understands City University's student financing sources, rules, and requirements so that basic eligibility requirements can be conveyed to students.
Maintains knowledge of effective student retention strategies, university academic programs, admissions policies and procedures, including student policies related to Students Rights and Responsibilities, FERPA and FOIPOP.
Requirements:
Minimum Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Bachelor's degree, or equivalent combination of education and experiences.
Minimum of 2 years of sales or admissions/enrollment experience.
Must demonstrate a high level of customer service, attention to detail, organizational, problem-solving, and follow-through ability.
Excellent interpersonal, as well as written and oral communication skills, are required. Ability to receive, interpret, and then communicate complex information in an understandable format.
Ability to maintain discretion and confidentiality.
Ability to perform job duties with minimal supervision, effectively prioritize work, multi-task, and adjust to changing workloads and deadlines.
Demonstrated experience working with people of diverse racial, ethnic and socioeconomic backgrounds.
Ability to read and interpret documents such as operating instructions and procedure manuals. Ability to write routine reports and correspondence.
Ability to present information effectively to small or large groups and respond to questions from diverse groups of students, staff, faculty, community organizations, and the general public.
Proficient with basic MS Office tools.
Experience working in a PeopleSoft environment preferred. Working knowledge of databases to enter, track and maintain student information.
Additional Information:
Physical Demands:
The physical demands described here represent those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is frequently required to sit, talk, hear and perform repetitive motions of the hand and/or wrists.
The employee is occasionally required to stand, walk, grasp or handle, feel and reach.
The employee must frequently lift and/or carry up to 10 pounds, and occasionally lift, carry, push or pull up to 20 pounds.
Vision requirements include close vision.
Working Conditions:
The working conditions described here represent those an employee encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Work is generally performed indoors in a typical office setting.
Attendance at occasional evening or weekend meetings may be required.
Location:
Vancouver, British Columbia
Salary information:
CAD $50,000
Application Instructions:
**MEMBERS ONLY**SIGN UP NOW***. accepts applications through this online process only. For consideration, please submit a complete application packet. A complete application is one that includes:
Completed Electronic Application Form
Resume
Cover Letter
Once you have created a profile, please remember to record your password. If you use the 'Help Desk' feature, responses will be sent to your Interview Exchange account. Candidates with qualifications and experience most aligned with current needs will be contacted by a hiring manager. Once the position is filled, you will see a status update in your account profile.
If you encounter technical problems while applying for a position, please use the 'Help Desk' feature in your Interview Exchange account to submit the issue to technical support. For non-technical issues or questions, please email ****.
**MEMBERS ONLY**SIGN UP NOW***. is an equal opportunity employer and is continuously working to build a diverse faculty and staff. City University strongly encourages inquiries from all qualified individuals interested in becoming part of the CityU team, including women, Aboriginal peoples, persons with disabilities and members of visible minorities.

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